Alohilani Resort Waikiki Beach

Please don’t go to this hotel. It was a very disappointing experience. We booked it expecting a five-star standard, but it was worse than many two-star hotels. Cleanliness was very poor. There were bugs, mildew, and mold in the HVAC system, making the air feel unsafe to breathe. There were also water issues in the bathroom and a complete lack of maintenance.

Great location and a nice clean hotel, the gym is quite good for a hotel. The 3 stars was because of the hidden costs the “resort fee” is extortionate. I do not understand why they don’t simply up their advertised nightly fee rather than wait for you to arrive and then charge you the equivalent on an extra 30% of your entire stay. We checked in at midnight and were greeted with bill of nearly $1000USD for resort fee and holding fee, our entire weeks accomodation was only $1500USD!!! The issue I have with the resort fee is it covers things you may not want, we have not utilised any of the facilities as we have tours and other activities already planned so essentially we’ve been stung for absolutely nothing. For families that save up for years to be able to come here it may impact their experience terribly as they may not have the disposable income to afford $1000 of their CC on day one. Unfortunately this has soured the entire experience.

Would not recommend. Room smells like mildew. No hot water. Water was also turned off all morning. Had to wait 3 hours to check into my room. Loud noise like someone moving furniture. Pool closed. Room also out dated

I stayed between the 11th Jan - 17th Jan 2026. The holding fee at check-in was $500USD which translates to $750AUD (I'm Australian). At check-out, I had no outstanding fees and was told the full amount would be released within a few days. It is now Thursday 5th February... and the money has still not been released!! I have sent THREE emails to the accounting email address listed on their website and TWO emails to the sales email address, also listed on their website. ZERO response from anyone! DO NOT STAY HERE!

This may have been one of my favorite hotel stays ever. Shout out to Jhon D. and Yemina V. who both went above and beyond to make celebrating my mom’s 70th birthday at the Alohilani exceptionally memorable and relaxing. From our leis received upon check-in, celebratory drinks and cookies in our room, to top notch check in by the guest services team, everything was perfect. Truly made everyone feel cared for and special. Everyone we encountered was friendly and helpful. The hotel was clean, sheets crisp, extra towels available quickly. We ate at the Longboard and Momosan Waikiki and enjoyed both places. My only regret was that I would have had more time at Alohilani instead of a few night. My kids are already asking when we can come back. Thank you for an amazing experience!