Alohilani Resort Waikiki Beach

I came here with my mom in August 2026. From the moment we stepped into the resort until we left, we were greeted by friendly, attentive, and genuinely invested staff. In fact, the resort was so nice that my mom did not want to wander from the hotel, other than to visit the beach directly outside. They took care of everything, made sure to address any concerns (there weren't many) quickly and promptly, and made us feel like family. We kept waving anytime we came in and out of the lobby. My mom had the most amazing time! The perfect beach is easily accessible, and the pool is small, but the view is great! Eduardo at the pool was really friendly, knew me by name, and was very accommodating with every request. The chef at the Longboard Lounge went above and beyond to make me and my mom feel comfortable. He made sure we had plenty to eat as vegetarians, took special care of us, and made us feel so welcome every time we stepped in. I really want to recognize both Eduardo and the chef for the wonderful way they treated us during our stay. This property is great, well cared for, and has an amazing staff that seems to genuinely care about the guests. I would stay here again on my next trip to Waikiki.

We had a great time at ‘Alohilani Resort Waikiki Beach. Especially had a blast at Longboard Lounge. Service was exceptional, all thanks to William at Pasta Bar and Nester for serving us! We would be back to this resort without any doubt for our future trips! Mahalo!

We loved staying at Alohilani! The resort was beautiful, our room was clean and comfortable, and the location was perfect. Everyone was so nice and helpful, and it was nice to be so close to the beach. The longboard club was nice, the staff was nice and food were always good. Definitely made our first Hawaii trip even more special!

We were disappointed with our stay at this hotel. While the lobby area is modern and well-maintained, the guest room floors and hallways are very outdated and do not reflect the same standard. The hallways consistently smelled musty and had an unpleasant odor throughout our stay. We originally booked a partial ocean/Diamond Head view room, but upon arrival we were strongly encouraged to upgrade to an oceanfront room because we were told it was "the last one available." The view itself was beautiful, but the room had a strong, unpleasant smell that can only be described as a combination of mildew, mustiness, and a yeast-like odor. Initially, we assumed it was a temporary issue and left the balcony door open while we were out. When we returned approximately four hours later, around 8:00 PM, the smell was just as bad. We called guest services and were told someone would be sent up. After 15 minutes with no follow-up, we called again and were given the same response. Another 30 minutes passed without a call, update, or visit from staff. At that point, we went downstairs to the front desk ourselves, while one of us remained in the room in case someone finally arrived. No one ever did. While speaking with the front desk, a manager appeared from the back and headed toward the elevators without acknowledging us. We had to ask whether they were the manager. Unfortunately, there was no apology for the inconvenience or the lack of response. We requested to view a different room before agreeing to move, as we wanted to ensure we wouldn't encounter the same issue. Thankfully, the second room was acceptable, and we moved. However, no compensation, gesture of goodwill, or acknowledgment of the inconvenience was offered. Another major frustration was the lack of beach towels. During our five-day stay, beach towels were unavailable on three separate days. We checked at various times throughout the day, including early morning, midday, evening, and late evening, and were repeatedly told there were none available. Eventually, we had to purchase our own towels, which was disappointing given the resort pricing and expectations. Overall, while the oceanfront views were beautiful and the lobby made a good first impression, the outdated accommodations, strong odors, poor service response, lack of management engagement, and ongoing towel shortages significantly impacted our experience. Unfortunately, based on this stay, we would not feel comfortable recommending this hotel.

Great personality, very friendly very good at her job and I would recommend her service everywhere.