Alohilani Resort Waikiki Beach

My family and I came to Hawaii for a wedding last month. The room was clean and nice. Front desk was super helpful. Food overall was good. Service at swell other than one person was good as well. If for any reason you end up with Chasen as your server you might want to move or ask for somebody else. He’s super rude and loud. He comes off as passive aggressive. Very sarcastic as well. He literally pointed his finger at me to hold on. While mumbling something under his breath while walking away. Made me wait ten minutes before coming back and asking if I was ready. I could tell he was talking about me to the other servers, laughing while he looked back at me. I couldn’t but help but feel like I was being racially profiled because he was so nice to the white family next to me. I’m thankful for Emily though because she made my experience a lot better at swell than he did. The following day I came in he walked right pass me didn’t even look my way. I truly don’t know what I did to deserve that type of service.

We are here for a wedding weekend with friends. Our room is very comfortable and the service is friendly and the hotel is in an excellent location away from the busiest part of Waikiki. It’s easy to walk to the shops and bustling hotels and then if you go the other direction, there’s a quieter spot on the beach down by Kaimana. The view from our room is spectacular. It’s fun to see people from different walks of life here at this hotel, that draws people of different ages, families, couples, etc. Very friendly and helpful staff. Lovely pool area on the fifth floor.Highly recommend!

Amazing vibes, beautiful location. Had an amazing time. Our waiter Andrew was the best! Very attentive, gave us great after hours locations to visit. He made the whole day such a great experience! Thank you Andrew!

This has been an amazing trip. I loved the atmosphere and the amazing people. I especially would like to say thank you to Ku'ulei she was nothing short of amazing. Ku'ulei gave me some amazing places to visit and was truly a phenomenal server. Whenever you visit please stop by the Swell Restaurant ask for Ku'ulei you won't be sorry. Thank you Alohilani Resort for your hospitality, I can't wait to visit again.

Faulty Patio door jumped off the track and landed on my foot! I notified the proper hotel staff which included, the front desk, security and management. I my wife took pictures. I followed up and reached out to various members of management who consisted of a male (I didn’t know get his name), Sara and another female manager who’s name starts with the letter T. I was promised that someone would reach out to me after a member of “the engineering” team reviewed the incident within 72 hours and that timeframe has come and gone! Despite me notifying the proper staff, I do not feel like a valued guest! This incident caused me to miss an excursion that my wife paid for and as anyone knows, if you missed a paid excursion you lose the money! After my foot heals, we plan on coming back to the area but we do not plan on revisiting this hotel because of this incident!