Alohilani Resort Waikiki Beach

First the good stuff: The lobby is beautiful, meticulously designed, and spotless. The Oceanarium offers a standout feature uncommon to most accommodations of this caliber. All of the staff with whom I interacted were incredibly friendly, accommodating, professional, and kind. There are four functioning and fast elevators which is rare for older buildings in Waikiki. The ramen place next door is fabulous as is the premium restaurant also attached to the resort. Less than good: There’s nothing special about the rooms. My room was quite clean but the shower did not drain properly to the extent that I had to stop the water in order to drain the tub and then restart the water to resume showering. There was mold in the light fixture under the door. Paint was peeling in the room. The shower amenities are an off brand with an offensive stench prompting me to buy a small bottle of soap at the ABC next door to avoid smelling of rotten fruit each time I washed my hands. There are no other in-room personal hygiene amenities (e.g., shower caps, makeup remover wipes). Apparently, there are private pools, one of which was easily accessible with signage indicating you only need a room key to access. I learned a different card or type of membership is required after I was told to leave. This was surprising and embarrassing particularly because there was nothing explicitly stating that I couldn’t sit by that pool. Meanwhile, there were two unattended children in the pool who were allowed to stay. I later learned that day passes for the primary pool were available for anyone to purchase. This was especially irritating given the cost to stay at the hotel. Why act as though this is an exclusive, luxury resort when passes are sold to non-guests thereby creating a crowded environment of unruly tourists and children? The street noise is terrible. Even with earplugs and staying above the 30th floor, there was incessant traffic and yelling that prevented a decent night’s sleep for the entire trip. Food at the Swell pool deck was average and insanely overpriced. I wouldn’t stay here again unless there was a substantially better rate. It might as well have been an outrigger hotel.

Beautiful hotel. Very friendly and efficient staff. Clean, well-designed rooms and great pool area. Fully working wifi all round!

Your employee Ramon is an excellent worker!! He was super helpful, kind and assisted me with items that I needed for my room! Please extend my THANKS to him! He is definitely an asset to your hotel and I hope you tell him so! Thank you! Kelly Southwest Airlines Flight Attendant ❤️

I would stay at this resort again. The pool, lobby and outdoor bar were really nice. Awesome fish tank with live feeding times are great

My friends & I had a night out. We hung out at Swell Bar. We had such a wonderful time there. Ku'ulei the server at Swell was just so amazing. She made it for me & my girls, a night of great memories!! Highly recommend her! She definitely knows how to give amazing service!!