Alohilani Resort Waikiki Beach

We highly recommend the Alohilani Resort - our Ocean View room in the Beachside Tower on the 8th floor was all we could have hoped for. Great view of Waikiki Beach and all the hustle and bustle of Kalakaua Avenue. Pool area and Swell Bar were very nice. The foyer and two storey aquarium were very impressive. The staff were very efficient and helpful.

After checkin, I didn't receive an email with a receipt or confirmation. During the stay, there were several periods of no power/wifi, weather related. Housekeeping came very late in the day. After checkout, I was told everything was all good and that I would be emailed a receipt with line items. I never got the receipt. After several days, not only was my deposit not refunded, but I was charged an extra $600 with no explanation. I have since called the hotel 3 times, and 2 different people said "they would call me back" to resolve. They have not called back. I gave the benefit of the doubt due to the weather circumstances, but now I am out over $1,000 for no apparent reason, and nobody seems capable of explaining, sending a receipt, or helping. This is predatory and I will not be returning to this hotel.

We had a five night stay here in March. We selected the property as most our group was here. If I returned I would stay elsewhere. Positives: Service is generally welcoming. Ocean front rooms have large balconies with great views. Rooms have very comfortable beds. Nice Nespresso type coffee in room with local coffee. HVAC works and doesn’t turn off at night. Negatives: Room bathrooms are very small, very. Also not a fan of the Japanese style bidet seat; to each their own. Neutral: relatively small pool on the 5th floor that is really more bar sitting area. Upsell alert and avoid: The Longboard Club is absolutely not worth the upsell. Evening offerings are mediocre, and breakfast isn’t much better. They talk about evening drinks… a limited selection of Kona beers and airline type wine offerings is not what was implied. As a top tier elite for two major brands, the Longboard Club does not deliver the experience they market and sell at a premium price. Also annoying, while you can access during the day between breakfast and evening… no coffee, soft drinks, or snacks are offered. At $150 per night it is an embarrassment. Management should be embarrassed by the product.

The location is Awesome. Right across the street from the beach. Right next to all kinds of places to eat. The rooms are exceptionally nice. Great time had.

I thoroughly enjoyed my stay at Alohilani this past weekend. The staff, rooms, decor and vibe were all amazing. I want to specifically shout out Sina who was working at the front desk when we checked in. She was extremely friendly, welcoming and made the start of our experience memorable from the moment we stepped on property. I also want to highlight Long Board Club - the breakfast alone was worth it! Momosan was also a delicious meal we were able to enjoy. I also love that ABC store is connected to the property!! As a travel agent, I will certainly be pushing this property to any inquiring clients and recommend it to family and friends visiting the island. I will definitely be back!