Alohilani Resort Waikiki Beach

This 5 Star review is only for our experience at Swell restaurant and pool bar. The breakfast was yummy...hubby enjoyed the breakfast burrito while I enjoyed the breakfast sandwich, both really good options! But what puts it over the top any time we stay at hotels, is the friendly service. Ku ulei was such a delight! Great attitude and personality 👏 👌. All of the staff here should mirror her energy and spirit! She made breakfast very delightful! Kudos to Ku ulei!!

Very helpful reception staff and fast response when we needed extra towels or our room cleaned. Breakfast staff was a mix at swell bar , we had a great experience with Ku’ulei, and Cam (she was being trained by Ku’ulei and she had a beautiful attitude and great presence even for it being her first day- a natural hospitality). Also Emily was great, great attitude every morning, so welcoming so accommodating. Emily and Ku’ulei are both natural hospitality people you can tell straight away. I work in hospitality in Sydney and have been training people for the last 15 years. We didn’t have the best experience with a young guy that was our waiter 2 mornings. I didn’t catch his name, he had a moustache. His flippant way of approaching guests with his order machine in his hands and face in the machine was off putting. No eye contact no social skill or awareness. We found it rude. He’s clearly not in the right job. Emily really saved the trip for us by being so welcoming and accommodating. Along with Ku’Ulei too.

We had our wedding block with the Alohilani Resort! Everything was wonderful - our guests still talk about the weekend a month later! We always stay at least once a year and decided to have our wedding block and welcome party here; we loved it! Working with Reynold Chow was wonderful as well, for everything! Can not recommend enough!

Yen at the front desk was amazing and truly went above and beyond for us. She was warm, helpful, and made us feel genuinely taken care of. Manager Mata was also wonderful and made sure we had a great experience. Really appreciated the excellent service from both of them.

Overall, a nice hotel. The carpets are in desperate need of replacement, and the bathrooms are very small. It’s hard for two people to get ready at the same time. The highlight of this hotel was the LONGBOARD CLUB. It was worth every penny and the people who worked both breakfast and dinner were fantastic! Micah was our favorite and always went above and beyond for us.