Alohilani Resort Waikiki Beach

Housekeeper Ramon was very helpful and pleasant.. I asked for extra towels and coffee and he happily proves me with extra of these items.. very courteous and professional. The kind of aloha I expect from Hawaii.. thank you

The room is a nice size and an incredible view if you choose Oceanfront. Housekeeping was good but at one point we were almost out of Kleenex and TP, so my husband tried calling guest services for 30 minutes - with no answer he went looking for these items and found someone in the hallway to help. The front desk is the worst customer service we have experienced anywhere and we have traveled all over the world. We found most people in Oahu very friendly and the staff at this hotel is not. It’s like they go out of their way to be curt and unfriendly. We had to ask at different times what amenities we had available because the information was not provided at checkin and was only provided if we specifically asked about it (experience credit, beach rentals, towels for the pool, etc…). We also found the cool lobby with the aquarium was never open. We requested late checkout and the response was standard time so I asked what time that is and he said 11 and hung up. My husband is a travel agent and we have been here for a week exploring Waikiki resorts and this is one he will not recommend to clients due to the customer service that made us feel unwelcome and uncomfortable.

I always enjoy visiting the Longboard Room at Alohilani Resort in Waikiki. The service is impeccable - the staff of Belle, Josephine, Anson, Michah and William make everyone feel like "ohana." They are looking after you every second you are there, whether it be bringing you drinks, plates of food, etc. They have recently expanded their food options so there is now Kalua Pig night and Huli-Huli Chicken night as well as their fresh-made pasta nights, and the haupia dessert is so ono. They always have their cheese and charcuterie selection, and then there is usually a hot appetizer and vegetables available, along with a full compliment of different bread options, beer, wine and soft drinks. But it is really the staff that makes the place so special - they are the best!

I love the Alohilani! Convenient location, the pool is a good size (and attracts interesting people who want to chat) and the staff are wonderful (shoutout Qilan in housekeeping who kept our rooms shining like the stars). 5 stars!

Location was great. It was easy to walk to most places. Rooms were clean and nice and cold. Service was great and the amenities were great as well. Everything was more than expected.