Alohilani Resort Waikiki Beach

On our 7th trip to Honolulu, we decided to split our stay at 2 hotels (Marriott resort spa using the Edit from Chase and Alohilani using lifestyle from Venture X). Alohilani is a 5 star vs Marriott is a 4 star so we chose to stay here on the second leg of the trip. Our booking included 3 nights at Ocean view room +$50 credit and complimentary upgrade if available. Because it was Jul 4 week so we were told no upgrade was available because the hotel was fully booked. However, when i did a check, website still shows there was available room at Ocean view with Diamond Head view (which is a better room type) 🤷🏻‍♀️. When entering the room, the best view was blocked by a huge TV and we needed to stand at a corner to have the ocean view. Please see the photos. Our direct views were other hotels. I have stayed at Hilton, Sheraton, Outrigger, Marriott, etc. at Waikiki before so our expectation about ocean view was not blocked by TV and building. The hotel has auto-message system and when being asked about our stay, we shared our feedback. We were told to hold on for a moment but was left with no updates for 2 hrs. I only got a reply after i texted them again. A staff requested me to take photo of my room view and come down to the reception the next day. We were on vacation, not spending time to justify our feedback. We sent the photos though message and were told if we want better view, we need to pay extra (which means they had available rooms!). Then i mentioned that my booking included complimentary upgrade. The staff now asked me to wait. After a while, we were told that the hotel was full booked and they offered us $100 (what a joke 😆). At this point, i don’t think they wanted to entertain us anymore. We used it on the spa which covered tax and tip. Not to mention this hotel offered the worst breakfast as a 5 star hotels. The choices were poor and quality was not there. We didn’t eat at the hotel after the first day. A mususbi nearby was much better. On top of that, the air conditioner was really loud. The emergency alarm was alos triggered twice during our stay. On an afternoon, i decided to hang out at the pool while waiting for my husband, i encountered a guy i knew for sure was not hotel guest walking around. He then took the lift go get out of the hotel but left me a little worried and cautious. About the design, the bathroom door was so tight to the toilet which both my husband and i hit ourselves when trying to close i. Overall, it is still a very clean hotel with convenient location (beach across the street) , cleaning staffs were super nice and friendly. The bed and pillows were really good. Lobby was beautifully designed with huge fish tank. But with the same range, you will get better value and service at Sheraton or Hilton or bite the bullet to stay at Westin or Royal. I don’t think i will come back which is unfortunate 😥

We stayed at Alohilani Resort Waikiki Beach over the Fourth of July weekend for a family summer getaway. Unfortunately, our overall experience was average and didn’t live up to our expectations for a resort in this price range. The room was decent, but nothing that really stood out. The property itself is surrounded by small shops and restaurants, which is convenient, but the resort didn’t seem to offer much that made us feel like we were staying at a true destination resort. What disappointed us the most was the customer service. From the moment we arrived, we didn’t feel welcomed. A resort should make guests feel comfortable, appreciated, and excited about their stay by explaining the amenities, activities, and everything the property has to offer. Instead, we felt judged from the start. Several interactions with the front desk staff came across as unfriendly, and the overall vibe wasn’t warm or inviting. Another downside was the valet parking. At $65 per day, it’s a very expensive added cost, especially for families already paying resort rates. The location is excellent—being right across from Waikiki Beach is definitely the biggest highlight. However, great customer service can make or break a stay, and unfortunately, that was the biggest thing missing during ours. I hope management takes guest feedback seriously because this property has a lot of potential. With friendlier, more welcoming staff and a stronger focus on hospitality, it could provide the resort experience many travelers expect.

This hotel has many great things, but it still is lacking in basic services. The hot tub was down for several days. The pool was and several times they didn’t have towels in the pool or for beach. We have stayed there three times and every time have encountered issues. We really want to like this place but I don’t know that it’s worth the hassle when you’re trying to relax. Location is great.

It was very nice hotel - the room is very clean and nice. The view isn't great as we were looking out the parking lot. But we were there only for few hours in between cruise ship and the airport. Perfect for naps, quick shower, store luggage for abit before the flight.

Perfect stay with family . I would stay here again in the future as our family is now planning trip every year going forward