Alohilani Resort Waikiki Beach

Unfortunately, our 11-night stay at Alohilani Resort Waikiki was very disappointing. In my opinion, the hotel does not offer a true five-star experience; based on the quality of the rooms, housekeeping, facilities, and service, it felt much closer to a three-star property. The location is excellent and our room was spacious, but those were among the few positives. The biggest issue was cleanliness. We found the room covered in dust when we arrived, and despite raising the issue twice, the situation barely improved throughout our 11-day stay. Housekeeping mostly replaced towels rather than properly cleaning the room. Even basic items such as tissues were not consistently replenished. The room itself also showed significant wear. The minibar cabinet door was broken and hanging off, as was the toilet paper holder. The minibar was completely empty, and basic amenities one would normally expect from a five-star hotel — bathrobes, slippers, cotton swabs, and other useful bathroom items — were missing. Soundproofing was virtually nonexistent. We could clearly hear street noise, guests in neighboring rooms, and activity in the hallway. Even worse, housekeeping and maintenance staff regularly began making significant noise around 8 a.m., moving or dropping vacuum cleaners and carrying out work in nearby rooms. During an 11-night stay, we were unable to properly rest in the mornings. The pool area was another disappointment. The pool is relatively small and largely shaded, with very few standard loungers compared with the enormous number of guests staying at the hotel. The attractive daybeds featured prominently in online photos are not simply part of the pool experience — they cost around $300 per day. The included breakfast was equally underwhelming. It essentially consisted of a voucher for one fountain drink and one basic dish, with limited options that were repetitive and bland. Service was far below what I would expect at this price point. At check-in, reception gave us virtually no explanation about the hotel, its facilities, or what was included in our stay. We discovered things ourselves along the way — or simply never discovered them. There was no bell service to assist us with luggage at either check-in or check-out. Unfortunately, we also found the overall attitude of staff, from reception to housekeeping and the restaurant, consistently unfriendly. Another major issue was the strong smell of humidity throughout both the corridors and the room. Everything in the room constantly felt damp, and the bathroom ventilation seemed unable to cope with the moisture. One positive is that the hotel offers guest laundry facilities, although the prices are exceptionally high. We also paid for a room advertised as having a beach view. In theory, perhaps. In reality, we could only see the beach by stepping onto the balcony and positioning ourselves in one particular corner. The actual experience did not reflect the impression created by the photos online. Finally, considering the already high room rates, charging $50 per hour for late checkout only added to the feeling that almost everything comes at an additional premium. And surprise - there is a “resort fee” of 52$/ day!! A five-star hotel is not defined by its location or stylish marketing photos, but by attention to detail, cleanliness, service, comfort, and consistency. Unfortunately, Alohilani fell short in almost every one of these areas during our 11-night stay. The location is excellent, but the overall experience simply does not justify the price or the five-star positioning.

We just got back. Location is perfect. Right across from the beach. Big shout out to Jenna S., Sarah F., and Mata M. for the love. The family had a great time and it looks like we'll be going back to Alohilani next year. I wanted to stay at the Sheraton, but after this last trip, I don't think the family wants to stay anywhere else. Someone from their customer service or AI texted me daily to check on us. They answered all my questions in a text without me even having to call down to the front desk. That was super convenient. Their fitness center was cool. Not really big, but bigger than most hotel fitness centers. There's a lot of people in the morning so you'll have to wait for the machines. Other than that, it's equipped with almost every machine you'll need for your workout. Love the LongBoard Club. A bunch of amazing food and drink options. The workers were kind and friendly. Loved the Swell Pool Bar's French fries and wings (shoutout to Emily for the recommendation) it did not disappoint. Sad they got rid of the club sandwich though. Shoutout to all the poolside servers too! Although, they did get rid of a lot of poolside benches and added poolside beds instead. You have to rent the beds. It can get packed at the pool, so if you're not there early enough, good luck getting a bench. The only issues I had with this stay: 1.) We arrived at the hotel at 12pm, but they said our room wasn't ready. Technically check in was at 3pm. However, when we arrived the same time last year, they were able to accommodate an early check-in. I assumed it would be the same this time around, so I scheduled my flight for the same arrival time but unfortunately, we had to wait in the lobby for 2.5 hours, that sucked because the kids were getting antsy. Had I known, I would've scheduled my flight accordingly. 2.) There was a leak with our shower head that was spraying everywhere so you had to adjust the rear of the head to get it to spray at the shower wall. 3.) Housekeeping knocked on my door Saturday morning at 8:30 am to clean. The earliest they knocked on my door was 10am. When they finally cleaned the room, I thought they would've replaced the sheets, but they didn't. I know, because there was the same dirt stain on the sheet that I saw before. 4.) Lastly, some of the hallways had a moldy smell. I saw some fans on the floor. I know its hard to prevent that smell when you have carpet, humid weather and constant rain. You can't leave the sliding glass doors open when you leave the room or else it'll smell. You have to keep the ac running and close the sliding doors. Other than that, it was good stay. Not everything's going to be perfect, but for the price you pay, you could at least change my sheets and fix the shower head.

Ku’ulei was the best at the Swell for breakfast. She took the time to chat and make recommendations for our trip!

What an exceptional human being! Ku’ulei was the sweetest and most informative person we’ve met during our stay at Alohilani Resort!

Hotel was amazing staff were amazing especially Ben that kept our room beautiful on level 11 rooms 1112 -1110 and provided us with some great ideas for tours especially Kualoa Ranch the place stole our hearts ♥️ we will definitely be back Hawaii ♥️