Alohilani Resort Waikiki Beach

My partner and I stayed here for 1 week to celebrate our anniversary. Nice reception area and good location across the street from the beach. In the heart of Waikiki, so it’s easy walking to many shops and restaurants. This hotel has excellent marketing that makes it appear like a high end 4 or 5 start hotel. The website boasts many included amenities, but once you arrive there’s an additional cost for several things. This makes you feel like you’re being nickel and dimed. The rooms have a very superficial refurbished feel with dirt and stains in every corner. There were at least 4 different types of hair stuck to the walls and floor of the shower when we first arrived. Limited lounge chairs around the pool, so many people are standing around like vultures waiting for people to leave. Alternatively you can pay $200 for a cabana or $60 for 2 chairs. Fairly noisy at night being on the main road. We could hear people yelling and obnoxiously laughing until past midnight every night. The “welcome gift” the hotel provides is nothing more than marketing timeshares and Hilton memberships. Although they give you a decent map of the area. The car rental company located inside the hotel was very convenient and straight forward. During our stay, no major construction was going on, however there was constant maintenance and fixing of things occurring. For example, our mini fridge didn’t work and needed to be completely replaced (we have medications that require refrigeration so this was important for us), hallways where our rooms were located were being sprayed down during the day. Old stained furniture was being moved from various places. For 5/6 nights of our stay, a stained mattress was laid up against a wall in the hallway where our room was located. One of the elevators was out of service, which significantly extended elevator wait times. The hotel partners with a beach rental shop that is a 5 minute walk down the street where you can rent chairs and umbrellas for the day for free. We didn’t have any problems with the shop ever running out of chairs regardless of what time we went. Very straightforward and easy process. The hotel did however run out of beach towels twice during our stay. Overall an ok stay. If you’re looking for something more reasonably priced in the Waikiki area, just go with an air bnb to avoid disappointment and additional fees.

The hotel is dated and rooms very basic. Staff disinterested and unhelpful, frequently rude. Bring your own towels!!!

This property has everything, It is close to the beach, shopping and restaurants. The room was a great size, air conditioning worked well and it was clean and felt safe. Our only complaint on this property was the noise level coming from the pool area if you faced that direction. Most of the times, when there was going to be music on the pool deck, we were informed of the start and finishing times (but not every time) but not once did the music end when they said it was going to. This included a very loud nightclub style pool party. We loved this property but this made us question whether we would book here again.

Location is amazing, amenities and overall great resort. Where it is lacking--a little run down rooms and a big issue for me not being clean. also the rental items that are available you have to walk 3 blocks to get them and carry yourself down to the beach (which is across the street if you want to stay in the lagoon area only. Also there was a DJ party with some outside hotel promotional even that had questionable audience and was not appropriate to use the pool with the kids during the day.

One of the worst hotel experiences I’ve had, especially for a “5 star” property. I stayed at Alohilani Resort Waikiki Beach on 1 January and paid around USD $650 for one night. Check in staff were dismissive and unfriendly from the start. Within about 15 minutes of checking in, an unknown man walked straight into my room with a key. As a woman travelling alone, this made me feel extremely unsafe. After that, reception called asking if I was “a guest” and told me to come downstairs to verify myself, despite the fact I had just checked in. Being questioned like I was an intruder immediately after a stranger entered my room was completely unacceptable. I raised this directly with the hotel and through Booking.com and received no response. The hotel later publicly replied to my Google review asking me to email guest services, and I emailed multiple times, but still received absolutely no response. Their public replies are ONLY for show, not real customer care, and they clearly do not care about providing any resolution even after a serious safety breach. A serious security failure, poor handling, and then complete silence. Do not stay here.