Alohilani Resort Waikiki Beach

Our hotel visit started with a Long wait in the lobby for a room, well past the alleged checkin time (at booking, we'd asked for early checkin, but oh well). We camped out in the lobby and there were others also similarly from Asian flights who also were crashed asleep in the lobby similarly waiting for rooms also past the posted checkin time. Apparently, they are short handed in housekeeping staff (see below for more evidence and statements from workers in other work groups). The overall hotel is not well designed, not well laid out. It's also missing a good restaurant. The lobby has an aquarium, which is quite nice but otherwise, is pretty plain. You need to learn that you cannot cross over to the north tower until you are on the 5th floor or lower (conference facilities were on 6th). Then you need to learn that this ever narrower and not straight hallway actually is the route to the pool on the 5th floor, even tho it looks like you are heading down a narrow fairly dark hallway ala to a laundry or other workers' area. The carpeting, paint, hallways are all old, dingy, and dinged up. The patio doors don't slide well, are difficult to close, and won't close without a fairly forceful slamming (not just ours, but others in our group said the same). The pool level carpeting in adjacent hallways smelled quite mildewy early in the week and they aerated, so presumably a recurring issue. Hotel staff were all friendly (thank you!), so that helped mitigate some of this. Hotel's meeting rooms were nice, so that's a plus. Hotel location on Waikiki is nice, so that's another positive. Directly across the road on the beach is one of the areas that has a rock wall to weaken the waves which allows for more swimming, esp for weaker swimmers, so that's another positive. Asked for beach towel and worker on the ground floor said they’re short staffed, and so those were only available on the 5th floor to take to the beach. Then, they ran out of beach towels one late afternoon/evening, so after that, we got them the next day and reused them subsequent days so we had a couple (others might need to do that too). The workers on the 5th floor also said they were short handed of staff, and frankly it looked like that one day as the pool area had used towels balled up on nearly every lounge chair (unless you cleaned an area for yourself). Noise from the streets is a major problem at this hotel, and is in many prior reviews. This affected many of our group. For us, we had problems with noise on an upper floor e.g., including 2AM revelers on the street, which suggests the building materials and methods are not up to standards for noise suppression.We are uncertain re. how to mitigate this for TA readers asking for a room, as, e.g., one of our group had to change to 4 different rooms to try to get one that was suitable as noise issues of various types were present in various areas. Value....this is over-priced for all of above and then some. Would we return? Quite unlikely. In our opinion, the 4-star ratings are way beyond reality for this current version of this hotel.

Emily, plus both of server in the restaurant at the pool and the Cabana. She was wonderful and very attentive and went above and beyond.

Emily at the pool Was extravagant Her hospitality is unmatched on the island

Ku’ulei was very professional and accommodating . OK.Gave us great recommendation to places to go. She was very friendly very polite. We got our breakfast in a timely manner and it was very fresh.. She always had a smile on her face.

Kuʻulei was absolutely amazing! She was warm and hospitable, and we had such a great conversation. She made our visit to ʻAlohilani Resort feel special. I highly recommend the resort and its restaurant, especially if you have the chance to meet Kuʻulei!