Alohilani Resort Waikiki Beach

Welcome was excellent. However, the front desk agent checking us in forgot to ask about our daily parking so we had to go back to add the self park to our room card. After a wonderful dinner, our daughter threw up in the car, it was terrible. We had nothing to clean it. We asked valet for paper towels. Valet did almost nothing to help, only looked at us as if we were an inconvenience. One gave us six tissues. Another finally gave us a towel and told us “you can throw it away”. Housekeeping was not called. My husband had to run to ABC to buy paper towels and wet wipes. My husband and I both asked for a large trash bag (valet and front desk) - front desk said they’d send it up to our room and they didn’t know how long it would take (we were outside by valet). Valet continued to look at us as an inconvenience…there was about five of them. In the meantime, my poor tired child with vomit in her hair, had to wait for us to clean in our dinner outfits. As a mom, I just wanted to bathe her and put our kids to sleep. Still with no help and inaction, we left the vomit towel and trash in the valet area. I approached the front desk and they just looked at me like deer in headlights. While walking to the elevator, I passed the cleaner with a big rolling bin who could’ve helped us. We booked through AMEX Hotel Collection, although we are kama’aina. We were stunned by the horrific customer service and lack of urgency, empathy, and complex thinking. Although we enjoyed the service and amenities at Longboard, we will not be returning to the Alohilani.

Beautiful property with great service. Sophisticated feel. Pool deck is very cool. Great location in middle of Waikiki.

We felt this hotel was average at best compared to other places in Waikiki. Crowded, room was noisy, breakfast was subpar, parking expensive. Loud music played in the pool area going late into the evening which you could hear in the room. Also, check the bill - the hotel added some scam fees and tried to pretend these are government taxes; only when confronted, they admitted these are “voluntary fees” and took them off my bill. Not coming back here!

The location is great, and the room is clean and wonderful! The best part is the Simmons bed. The mattress is so comfortable that I slept really well. You can text the hotel with any requests or inquiries, which seems like a great option for foreigners. One thing I was disappointed about was that the reviews said if you booked as a honeymoon, they'd provide honeymoon cookies and other services. However, even though I included a note saying it was a honeymoon, I didn't receive any honeymoon services.

Palaie Tia went above and beyond to make my experience enjoyable. Super friendly, professional, and attentive. I really appreciated the service and will definitely be returning