The Kahala Hotel & Resort

I went with my family who has never been to Hawaii. We absolutely loved the hotel. Our room was spacious enough to fit 2 adults and 2 kids comfortably. Housekeeping was terrific. They remembered that we needed extra towels and tidied up without us having to rearrange everything. Food was delicious and beautifully presented. Front Desk staff made check in and out easy. Valet staff were extremely helpful and courteous. Filtered water dispensers were available but they also gave out complimentary bottled waters. The hotel made quite an impression on my family and they can’t wait to return.

Couldn't imagine a better location for our wedding weekend! Every backdrop for our photos was stunning. Hotel sent us a bottle of champagne to celebrate! Service was impeccable.

It is hard to understand why people class this as a luxury hotel. Maybe this was luxurious many years ago but it seems the hotel has been untouched since then. The rooms are dated and not fit for modern times. They seem to also be unable to get the basics right regarding service. The food was average at best and some restaurants are closed during the week. Breakfast was chaotic and not the experience you would expect from a top hotel.

Last 3 nights, expensive bar food. The hotel has had all restaurants closed Monday thru Wednesday for dinner. Partial closing other days for the last 2 months. 85% occupied. This should be talked about more and highlighted. So plan ahead. Many guests from Japan, China, mainland USA and they rest of the world are fooled into believing all the fine food available. EXPENSIVE Hamburgers, chicken tenders and salads await you on these special days.

From the Bellmen to the Housekeeping staff they were polite and friendly. I fell un love with the bath products and they checked around until they were able acquire some for me to purchase. Top Quality Staff, we will definitely visit again.