The Kahala Hotel & Resort

This well run beautiful hotel goes out of its way to make you welcome and comfortable. With four different restaurants all your food desires are answered. It is comfortable for families and for singles and away from the chaos of Waikiki Beach, but close enough to indulge if you excitement. Perfect vacation.

Let me start by saying your staff is wonderful and could not have been more responsive and accommodating. Unfortunately, this hotel is dated and in need of major refurbishment; it is not a five-star property and is not worthy of the American Express Fine Hotels & Resorts designation. The room I was originally assigned was not ready to accept guests. The carpet was filthy and stained. The coat closet had no hangers, an iron but not an ironing board, no hair dryer, or luggage stands. The TV as inoperative and one of the table lamps could not be turned off without unplugging the cord because the on/off switch was broken The were only two towels in the bathroom. Through the courtesy of the duty manager we were moved to another room the following day. Our newly assigned room was not added to the housekeeping cleaning schedule and we received no service for two days until I complained once again about the multiple failures at every customer touchpoint. The food at the restaurants was mediocre at best with very limited choices. The Prix-fixe 5 course menu was heavily endorsed by the servers at most restaurants and that it is not the style of dining most people prefer at a beach resort. A- La-Carte options were limited and overpriced. It was not unusual to have to wait nearly an hour for a table to enjoy the complimentary breakfast buffet offered through the American Express program. With the exception of the wonderful staff and responsive management team, this was not the experience I expected after having stayed at the Halekulani for many years. There is simply no comparison between the two properties.

Our stay was amazing, but expensive. The rooms were very spacious, our view to the golf course spectacular.

Was sent here by a friend to finally take time for self-care. The Spa receptionist was amazing and managed to squeeze me in last-minute just a couple hours before my appointment. My esthetician, Saori, was so gentle, beautiful and kind. She has such a peaceful energy about her and made me feel at ease. The facial and the head and shoulder massage were wonderful. My only complaint is that I wish it were longer. At the end of the service, she guided me to the outdoor cabana where I am now writing this review with the light trade winds, the sound of swaying palm trees, the company of feathered friends eyeing out my cookie while I enjoy a cup of warm tea. I also appreciate Saori’s recommendation for my skin and the little sample products she sent me home with. Coincidently, I grew up in this area but have always done my treatments elsewhere, but this experience is one I never knew I needed and will be back for the 90-minute treatment! 😆

If you are looking for the best deep tissue but relaxing massage ask for Yuki❤️. Her techniques for relaxing y neck and shoulders were unbelievable. I felt refreshed after my massage. Mahalo Yuki!!!!