The Omni Homestead Resort

Great property. All amenities. Had a wonderful time. I love the historic nature of the Homestead.

The Omni Homestead is truly a piece of history and we enjoyed exploring the grounds and the architecture. This is not a new place by any means so do keep that in mind if you are looking for a "fresh and new" sort of place. We were on the 10th floor which is actually below the lobby level. Our suite had a tub/shower combo and a pedestal sink which was to be shared with 5 people. There was a living room in our suite but no door to close off to the bedroom (warning for families with kids). I would caution families traveling with kids to reach out to the hotel in advance to check their current kid-friendly activities and amenities, as many were unavailable- expect to pay for activities you choose to do. The bowling lanes were completely closed while we were there and the arcade can barely be called one (you do have to pay to play, unlike some other resorts that provide this as complimentary). Many of the games were broken and/or empty of prizes(claw machines) and looked like they hadn't been refilled or serviced in quite some time. The prize machine for the tickets you win was also broken. While the bowling/arcade was not a major reason for going, it was something we were counting on to do between other activities. The zip lines/rope climbing were both closed and the concierge told me the rope climbing hadn't been available in months(seemed as though it was not going to return to opening). We did enjoy pickleball($), archery($), putt-putt($), the pools, and yard games. -They recommend you reserve a court for pickleball but we were the only ones ever playing when we went (there are several courts). -The toddler pool is not heated but has fun water activities, the lazy river/main pool are both heated. The lazy river has 3 slides total- two which slide into a small pool where you can choose to get out of slide down a new slide directly into the lazy river. -For mid June, the pools were not overly busy and the poolside food and service were both fantastic. We spent most of our time at the pools! -All restaurants had great food options that did not repeat each other-including the kids menus. -We enjoyed the social/cocktail hour 3-4PM where you can have drinks and cake and enjoy a pianist playing -Movie night each night in the theater @ 6:30- kid friendly and @ 8:30- adults, the Omni provides complimentary water and popcorn. While we enjoyed our time, I can't say it is on my top "I want to return to" list. It is an easy choice and driving distance to us, so we will keep it in mind for those reasons. We have stayed at other top resorts that typically include many of the activities we had to pay for (putt-putt, arcade, archery, s'mores), but also know it is par for the course when staying at a resort that holds many of its own activities.

“Resort” amenities not up to par / expectations. Warm beers, cocktails not made properly, inattentive staff. Food was ok but main restaurant only had a buffet one night.

There were some positive aspects of our stay, particularly the courteous staff at the Serenity Garden and Jefferson’s Restaurant. Unfortunately, the overall experience was undermined by poor communication and disorganization. I paid extra for a noon early check-in, but the room was not ready until nearly 3:00 p.m., and no one contacted us as promised. The fee was removed only after I requested it. Our room was also not serviced the following day, even though we had not declined housekeeping. The late-checkout process was even more concerning. While we were still occupying the room before our approved 3:00 p.m. checkout time, a bellman entered with a master key and placed the next guests’ luggage inside. Later, the hotel called to say that we had left luggage behind, even though it belonged to those incoming guests. The early check-in and late-checkout system does not appear to be communicated effectively among hotel departments. The Serenity Garden experience was generally enjoyable, but rules regarding cellphones, food, and pool use were not consistently enforced. The entrance flooring also needs repair. At Jefferson’s Restaurant, the service was good, although the Cornish hen was underseasoned and the crème brûlée was warm, thin, and over-caramelized. The bed and pillows also lacked adequate support, and a wedge-pillow option would be helpful. Overall, several employees were courteous and professional, but the hotel needs to improve communication, housekeeping consistency, room-access procedures, and coordination between departments.

Bellman John was extremely helpful. First class place with activities for everyone. Would highly recommend a visit. Great place to relax.