The Omni Homestead Resort

The room lacked basic conveniences and maintenance, making our stay uncomfortable. There were no USB charging ports and too few electrical outlets available. The bathroom light did not work and remained unfixed even after we reported it, and there was no soap dish, forcing us to scrape soap off the counter or other bare surfaces to use it. Additionally, the adjoining room door where the kids were was missing a handle and was not repaired despite being reported. The door kept locking on us throughout the stay. The bed and pillows were excessively soft, which caused significant neck and back pain by the fourth day, making it difficult to move around comfortably. Overall, the room décor and fixtures also felt generic and uninspired. The zipline reservation was canceled without any prior notice, which was particularly frustrating as it appeared the resort was already aware the activity would be unavailable at the time of booking. We were only informed of the cancellation during check-in for the activity itself, leaving us with no opportunity to make alternative plans in advance. Dining options were consistently disappointing throughout the resort. Menus at every restaurant were very limited, making it difficult to find appealing choices, especially for children. The kids’ menu lacked variety to the point where they ended up eating chicken and fries repeatedly and ultimately relied on food we had brought from home. Overall food quality was mediocre, and our experience was further impacted by frequent order inaccuracies, which required sending dishes back multiple times. In addition, restaurant service was slow. Given these issues, the prices felt high relative to the quality and service provided. There was little responsiveness or concern shown toward guest complaints, which added to the frustration. At checkout, no bellhop assistance was available, requiring us to handle and load all of our luggage ourselves. The range fell well below expectations, offering only a basic lean-to instead of a premium pavilion and being enclosed by a weathered wooden privacy fence. The setup felt makeshift, with an industrial shipping pallet used as a target stand and simple manually placed metal spinner targets. The path leading to the targets was muddy and covered with leaves, forcing guests to walk through mud to inspect or reset them. There was no manicured landscaping, no custom-built target structures, no paved walkways, and no premium shooting benches with integrated gun rests. Additionally, there was no automated target retrieval system, and no professional instructors were available on standby. Overall, the facility did not meet five-star resort standards, and the experience was further limited by the fact that only one rifle was provided for our group, requiring everyone to take turns. Overall, the staff were not especially welcoming, and despite the premium cost, the stay was not relaxing. There was a clear gap between the resort’s reputation and the actual experience. Room rates were too high for the quality provided, and dining prices were similarly elevated relative to the food quality. Valet parking was mandatory, with additional daily parking fees further increasing the cost. In the end, the overall expense did not match the experience, as the resort charged premium prices for what amounted to an average stay, resulting in poor overall value.

The hotel is stunning on the outside, but that is where it ends. The service was better when the hotel was dingy and falling down. After all of the investment in upgrades and infrastructure, the quality of hospitality services is grossly substandard. The food is low quality and the service is atrocious. The hotel has no room service in the day time and no room service at night. There is not even a snack bar or open gift shop to buy a candy bar. So bring food. The restaurant does not answer the phone. So if you don't have a restaurant reservation, you are screwed.. Also, no restaurant answers the phone when you call. I I tried for 25 minutes straight and they do not answer any calls. The front desk has zero staff with the ability to operate like normal front desk people. So if you are looking for a resort with quality hospitality, do not pick this one.

We stayed at this lovely resort for two nights and thoroughly enjoyed most every aspect of our stay. The hotel itself is beautiful, historic, and meticulously maintained. The grounds are beautiful. The staff members were welcoming, helpful, personable and professional. We thoroughly enjoyed our meals and drinks at the Jefferson Restaurant, the Jefferson Taproom, Woody's Restaurant and the Lobby Bar. The piano players in the grand lobby provided wonderful music in the afternoon and evening. And the outdoor pool (with lazy river and waterslides) was wonderful. We have stayed here before and will definitely stay here again! Highly recommend!

Hotel has incredible history and a few wonderful staff members...but that's where it ends. Hidden fees- whether it's using the outdoor "spa" pool while no other pools are open for a fee (indoor pool was open but if you want to enjoy the sun you had to pay to be at the spa) Booking- booked with Amex through Fine Hotels and Resorts by phone. At checkout was applied extra fees. Followed up with the hotel by phone and said it would be resolved but wasn't. During our stay we witnessed another patron arguing at the front desk and now it's clear why. Don't expect to be recognized for your Amex benefits here at this property. Food- cruise ship quality at best Environment - hotel claims a dress code yet this is definitely not the case Family friendly - hotel goes above and beyond to allow kids to run in and around guests dining and touching food at the breakfast buffet Golf- beautiful course(s) but no water points or cart service on the course. There was a refreshments stand on the course but not manned. No cold towels or water when complete with the round. Talked to the pro shop manager that day and said, "We get these complaints all the time and that the restaurant isn't open for golfers after their round to enjoy a beverage or food. Really hope the "members" complain since guest complaints haven't changed anything with the hotel." - wow That's the experience from such a historic course 250th / 260th celebration- a neat way to honor both the nation and hotel. You get excited with you see this beautiful cake only to realize they roll it out every day and then serve some desserts they offer throughout the year. Average at best but again a nice nod to the history. I would not recommend staying when the hotel is at full capacity. There was not enough staffing during our stay and a general uncleanliness in the common areas.

Exquisite, historical estate. Well kept, clean, and extremely well-managed.We would highly recommend a stay this unique gem.