The Omni Homestead Resort

After reading many reviews and researching the property I decided to treat myself to a bit of a splurge gift for my birthday. It was quite an expense, and drive, but I had a lovely stay. Although the room was quite basic for the price, I made the most of my time at the resort by exploring all components of the property. The amenities that were open at this time of the year were well maintained and enhanced my experience. Simply walking throughout the resort, the external grounds (hiking trail/golf course) and the small downtown area, was a rewarding aspect of my stay. In addition, I had a relaxing spa day, which was the purpose of my selection of this location, and I enjoyed all of my meals throughout the stay. The gaming area has some fun indoor activities (ie. bowling) if the weather is less than ideal outside or later at night. Visiting the warm springs twice was a true highlight of my visit, and left me feeling fully relaxed as I returned to everyday life. Finally, I truly appreciated the service I received throughout my stay. I want to take a moment to recognize the following individuals for helping me make the most of my stay: Steve was very welcoming upon my arrival and provided great insights about the warm springs and area. He was also very helpful to other guests as I watched him engage no matter what questions he was asked. Amber at the front desk was very meticulous in the registration and onboarding process. She also provided me with a late checkout that allowed me to enjoy an uninterrupted stay at the spa. Amber at the concierge desk was very patient and helped me work through a number of scenarios to create a schedule of spa services and warm springs visits that were exactly what I needed to fully enjoy my stay/birthday. Aoife was very professional in her presentation of the wine flight I took, and she was so personable that we had a great conversation as I indulged. In addition, I don't want to forget Christopher (Woody's), Ivy and Hannah (spa)! A+ service by all. The only disappointments I experienced were the additional fees throughout my stay and the type of room with no view I was given. The costs rose quickly outside of what I had already budgeted, especially given the reality that my stay was off season (before the holidays). For those who travel without a budget, enjoy it all without any financial concerns.

The Omni Homestead Resort is a destination experience like no other. Top notch facilities, excellent dining options for any budget, lots and lots of available activities, well trained and very courteous staff, what more could you ask for?

We had an amazing time! Gorgeous resort with excellent service! We ate and drank like royalty! Everyone was wonderful!

I’ve stayed at many resorts, (including this one on multiple occasions), but my experience at the Omni Homestead was hands down the worst I’ve ever had, especially considering the high expectations I had for a place with such a well-established reputation. From the moment we arrived, it seemed like every part of our stay was mishandled. The Handicapped Room Drama We arrived to check-in, only to be told that the handicapped accessible room we had prepaid for was no longer available. The front desk initially claimed it was because the room had been "given away." Ultimately, the story changed and they said the room couldn’t be used because the smoke alarm wasn’t working. The Suite That Didn’t Accommodate They reassigned us to a suite, which we initially thought was a nice touch but the bathroom was not designed for wheelchair access. Even if we could have gotten into the bathroom, it was so cramped that it was unusable for someone with mobility issues. I don’t understand how a resort that claims to be accommodating could have such a glaring oversight. The Air Conditioner Issue We had to call the front desk and they moved us to yet another room, which at least had a bathroom that worked for us. However, this is where things went from bad to worse. The air conditioner in the room was running full blast, and despite two separate maintenance crews coming in to “fix” the problem, they couldn’t turn it off. The solution? They brought us a space heater for the night to try and make up for the chilly air conditioning. It was absurd—one would think a resort of this caliber would have better service and problem resolution. BTW: there was NO smoke alarm in this room - simply a hole in the ceiling where one should be and outside the room were 2 big giant metal containers sitting in the hall. Unbelievable Parking Charge When we checked out, we were charged $40 for parking, despite the fact that we had no car. We had been dropped off and picked up by family and were never told about any parking fees upon arrival. The front desk staff couldn’t provide any explanation other than a vague “it's our policy” that every room is charged a parking fee. This was the final straw in what had been an extremely disappointing stay. Conclusion I can’t emphasize enough how disappointing and frustrating our experience at the Omni Homestead Resort was. From poor communication and lack of proper accommodations for accessibility needs, to frustrating maintenance issues and hidden charges, this resort completely missed the mark. For the price we paid, we expected far more in terms of service and comfort. Comping our $60 breakfast charge would have been nice, but it was never even considered. I wouldn’t recommend this place to anyone, and I certainly won’t be returning.

Take the history tour! I loved Anthony and his insights on this tour!! Very interesting and his perspective is very unique!