The Omni Homestead Resort

The resort is beautiful and the experience luxurious. Highlights were the Jefferson dining room steak house and relaxing pool. Loved the falconry experience and the guided waterfall tour with Brian who was such a knowledgeable outdoorsman and so charming and funny

I had a great stay in Omni Homestead resort in hot springs VA . I would like to say special thank you to front desk advisor Komang Sutwna Putra for helping me with my room restoration and welcoming me with the Omni experience. His professional and friendly attitude made my stayed easy and special Thank you so much Putra!!!

We stayed for two nights to celebrate a very special occasion. The resort’s surroundings are splendid, our room was beautiful, and the reception, concierge, and bell staff were all professional and polite. We also had a wonderful spa day enjoying the natural hot springs and sauna, which was a highlight of our stay. Unfortunately, our experience with housekeeping was extremely disappointing. We were out enjoying the hotel facilities most of the day and returned around 4:20 p.m., only to find that our room had not been cleaned. After calling reception, a housekeeper came to the room. She did not speak English, which by itself would not have been an issue, but it made communication more difficult. I showed her stains on the blanket that appeared to have been left by the previous guest and asked that it be changed. She nodded and seemed to understand. A housekeeping manager then came and repeatedly asked whether we wanted the room cleaned or just the blankets, despite my explaining several times that we wanted both the room cleaned and the stained blankets replaced. What made the situation particularly unpleasant was her rude, impatient, and commanding tone. Rather than trying to calmly clarify the request, she repeatedly questioned us in a way that felt increasingly impatient and confrontational. While I was sitting on the balcony eating, she then told us in a commanding manner that we had to leave the room so housekeeping could clean. I hurried to gather my belongings and leave, while she continued reminding us that we needed to get out of the room. Later, the reception manager told us that we actually did not need to leave the room, including while sitting on the balcony. This was especially upsetting because we were tired and hungry after a full day of activities and were celebrating a special occasion. What should have been a relaxing and memorable stay was unnecessarily turned into a stressful and unpleasant experience. The resort itself is beautiful, and the spa and front-of-house staff were excellent. However, I hope management will seriously address the housekeeping staff’s communication, professionalism, and guest-service training, particularly the importance of treating guests with patience and courtesy.

1. I requested a pack and play before we arrived, but it wasn't in our room when we got there. I had to ask again, and when it was finally delivered, it wasn't set up. We couldn't figure out the assembly ourselves after several minutes of trying, so I had to call again for someone to come help us. 2. The equipment in the room was old and inconsistent. The hairdryer only worked at one angle, making it unreliable. The shower was also strange — I had to wiggle it around just to get the water flowing. There was also something making a beeping noise at certain intervals that we couldn't identify. Additionally, the previous guest had left an alarm set for 6 am, which woke us up. I'd expect the hotel to reset things like that before a new guest arrives. 3. There were ants in the bathroom. After we complained, the front desk said they'd send a service team to check, but no one ever came. We had to live with the ants for our entire stay. 4. While dining at The Woody, I found a dead fly in my tap water. I'd expect better than that. 5. When we checked out, we waited 40 minutes for valet to bring our car around — at 10:30 am, which isn't even a busy time.

We had an absolutely wonderful visit to the Omni Homestead. It was an extremely kid-friendly resort, but there was also fantastic food, beverages, and amenities (such as world class golf and the spa) that the adults enjoyed. We will definitely be coming back.