The Omni Homestead Resort

Let me start off by saying that the Homestead Resort in Hot Springs VA is absolutely beautiful and extremely well maintained. Our stay was wonderful! I would personally like to give gratitude to the staff. First, Christa that works in the Presidential Lounge in the Great Hall was incredibly knowledgeable, not just with her bartending skills, but with the resort as a whole. By our second day, she felt like a friend! Say hello to your fur babies from us Christa! And you should get that puppy!❤️. Second, Hailey from the Taproom in the Jefferson. Hailey was so friendly and easy to talk to. Also she is very knowledgeable and hardworking. She made us fantastic cocktails and advised us on all the delicious menu options. Third, the Serenity Spa staff. Amy has such a great and warm personality and is very funny! Can't wait to have some laughs with her again! Fourth, Chip at the Jefferson. What can I say...absolutely incredible waiter. We haven't enjoyed a meal like that in a while and it was all thanks to him for being so accommodating and kind ( since we did order just about everything on the menu!) Thank you Chip! And lastly, your Assistant Restaurant Manager, Matthew Robertson. Man does this guy know his stuff! He should get a promotion! Also, thanks to all the wonderful staff at the Omni Homestead. We can't wait to see you all again soon! Braedon Ballard and Josh Gray

Called to attempt to reschedule upcoming reservation this weekend due to the impending severe snow storm. Was told that they will not honor a cancellation despite the forecast and will keep the money since it is within the cancellation window without any flexibility. I will never plan on staying here ever given the customer service. They care more about short term profits and will lose a customer for life because of this.

The Omni is beautiful and fun for kids. The staff is friendly and helpful. It's like a low-key better version of the Greenbrier. I thought the outdoor pool and hot tub near the ice skating rink were amazing for kids. They absolutely loved it. The ski hill and lodge is the most darling little thing I have ever seen.

We have been to the Homestead many times. The property itself is overall great, pool elevator was out of service, no biggie. Large clean room, but we did have issues with a broken sofa bed that wouldn't lock flat and one instance of no hot water. The restaurants overall appeared to be understaffed on a very busy weekend. Our highlight was lunch at Woody's. Highly encourage the Cascades Gorge hike as an activity. Our guide Brian was so wonderful and engaging. Probably the most fun I have had at this property.

Everyone went above and beyond to ensure our stay was superb! I have been before and this time was truly above and beyond my expectations. Everything from the dinner at autobahn to the day at the spa was worth it! They truly went above and beyond to help my wife and I enjoy here birthday present here!