The Omni Homestead Resort

Avoid at all costs. the Grande Dame of Virginia has lost her soul. Corporate America has defiled her and taken over. The prices are outrageous in the restaurants, the entire property understaffed, and the surcharges are undisclosed and extreme. This is no longer the long standing resort it once was, it is now just another property in a chain of properties run by some finance genius sitting in a cubical trying to pump up earnings by gouging customers. We, after 24 years of visiting annually, shall never set foot on the property again.

We were excited to spend several days away with the kids. We’re only on the second day and I’m seriously considering leaving. Every encounter has been a miss. It’s not a busy weekend, and I’m not particularly difficult person. Dinner last night took 30 minutes to get service, and they missed part of our order. We were seated at breakfast in the dining room this morning, said we’d be ordering from the menu—no one came by for 15 minutes. I asked the hostess, who said someone would come by. 10 more minutes and nothing. We left and I pointed out that we’d been waiting at least 20 minutes. The hostess didn’t apologize, but said instead, “I think you were seated about 15 minutes ago, and someone is just about to come by.” Not sure how that made it better. Finally, we purchased activity credit, only to be told it be applied to outdoor activities(!?), which are what we booked when we made the reservation. Response at the desk: “I’m sorry. I don’t know what they tell people on the website, but I know we’ve been giving refunds.”

We spent our 36th wedding anniversary at the great facility where we honeymooned, had not been back since 2002. The Omni Homestead does not disappoint, such rich history, caring and friendly staff, nicely appointed rooms and impeccable grounds. We do miss the old days of all inclusive packages that included breakfast and dinner, but the dining facilities are top notch, excellent service and food. The spa was wonderful and is reasonably priced, really liked the no admittance under age 18. Highly recommend the history tour that runs every single morning at 10 a.m. Anthony P was a wealth of knowledge and is a greeting to The Homestead. It was a fantastic couple days at a fantastic jewel of a facility. Oh yes, we will most definitely be back!

We visited for our 25th wedding anniversary. The hotel surpassed our expectations in every department. It was quite superb

Ive never been more disappointed in a resort stay. We when arrived the bellhop and valet gentlemen were completely overwhelmed with the amount of folks checking in. When we checked in, the line was incredibly long and once we finally reached the service desk we found that our room was not ready. We waiting for hours and did not get a text until 8PM that our room was ready for us. When we went to our room, the bathroom floor was sticky, the mirror was not washed - it was sprayed with water and tooth brushing crap. The soap dish was in the sink with no hand soap in sight. Between our arrival and 8pm, we wondered around and ate a snack at Marthas Market. We sat in the dining hall there since the lobby was filled with guests just waiting for their rooms. The dining area was filthy, food everywhere, I don't think anyone has come to clean off the tables or brush off the chairs. I was in such shock because my previous stay was not like this at all. The next day our overall experiences was much better. We went to the Warm Springs which was insanely crowded during family time. It is not a tranquil experience as if you were going with just adults. We purchased an experience with the Falconry. These experience was NOT worth the money. You got to take a small walk with a hawk that the trainer called back and forth. The opportunity to hold a falcon is just that. It's a falcon with blinders on, the trainer transfers the falcon to your hand and takes it back. I was expecting much more action for the price. For reference, I paid for 3 (1 adult and 2 children) and it cost $430. It was $110 per person plus a $80 plus tax / resort fee on top of it. The pools were ok. My kids complained that there was a lot of "junk" and hair floating around. I never once saw anyone skim the pools or taking care of trash, towels left etc. We ate dinner in the Jefferson tap room. The server was sweet and nice. The food was just meh. We ate at the breakfast buffet each morning. The food in the buffet was cold during our first morning that we went to get fresh omelettes made instead of serving ourselves. That was a much better experience. I recommend skipping the buffet and going to the back for omelettes, pancakes, waffles, etc. This was not my first stay at the Homestead, but as the current state of the resort, it might be my last. I was extremely disappointed from a 4 star resort.