The Omni Homestead Resort

If you appreciate history, this is an awesome destination! The property is beautiful and offers lots to do in all seasons. The town of Hot Springs is just out the back door and offers some cool places to eat, as well.The locals that work here make you feel like home. The Homestead has become one of our favorite places for this reason!

My wife and I enjoyed our 4 days at the Homestead. Jennifer was great helping us over the phone with our reservation, dinners, and activities. The canoe/kayak trip, led by Gussie and Matt, was great. We also did fly fishing with another Matt, who was a wonderful instructor; we had a great time, although it was a trifle expensive. We hiked twice: the Deerlick Trail and the North Trail, which we preferred because it was next to a brook much of the time. Suggestions: better signs -- sometimes it wasn't clear if we were to make a sharp or gradual turn; also: mileposts would be helpful to let hikers know how far they've gone/how far they have to go; benches would be a good idea, too. The spa was very enjoyable, as were our massages. The main pool outside the spa area was extremely uncomfortable, as it was very hot. I understand that you have young and old patrons, but there is no need whatsoever to have the pool so hot in the middle of the summer. Restaurants: we had the breakfast buffet twice in the main dining room, lunch twice at the Casino Restaurant, dinners twice in the main dining room, and dinner once at the Jefferson Restaurant. Main dining room: very good, attentive service, very good food. Same at Casino. Jefferson: while the food and the server (Coco) were very good, delivery of our entrees (steak au poivre) was unconscionably slow -- our entrees were delivered over an hour and a half after we ordered. Coco and the manager spoke with us and did their best to ameliorate the situation. Apparently there were delays for many patrons in the kitchen. We understand that sometimes this might happen, but it really left a bad taste in our mouth our last evening there. Another suggestion: more nighttime activities would be a good idea.

This "Grand old Lady" has been around since 1766! It still retains much of the charm of hospitality from past years. The service provided by the friendly staff makes you feel welcome throughout the facility. A bit more attention to maintenance can keep the whole experience at the highest level.

Disappointing relative to previous experiences at this resort. This was a family birthday celebration with four rooms plus a suite. First suite assigned was unsatisfactory and not close to the other family members as requested in phone conversation with hotel staff three months in advance of stay. Support staff really tried to achieve level of service expected. Appeared to be disconnect between resources allocated and resources required to provide an excellent customer experience.

This was my second visit to the Homestead. The area is absolutely beautiful. The rooms are very dated and not clean. The activities are great and we loved the horseback riding and staff at the equestrian center and kids club. The pool and lazy river is very nice. I had bad experience at the spa with a rude therapist that was very rough. I reported this to the Spa Director