The Omni Homestead Resort

Hugely disappointed! The service was terrible except for a few stand outs...and by terrible I mean the least helpful staff I have ever encountered. The restaurant hours are awful...the website shows plenty of restaurant options but the hours are limited for a hotel in the middle of nowhere. I came because I expected hot spring pools on site...arrived to find that the pools were being used as ice rinks...or at least that's what the staff informed me. Finally I went to valet my car and the valet told me it would cost me a small fortune to valet and that I should park my own vehicle...pretty bizarre,,,I'd hoped I wasn't told that as a woman of color...especially considering the droves of guests also using valet services,,,highly doubt all guest were deterred from using valet. would not make the drive again.

Excited, checked in. First night room above us(kids) stomping/jumping. Did not get good sleep. Next morning same loud jumping at 6am, zero hot water for showers. Complained to front desk/supervisor. Said issue was a boiler or something. Went for a soak, no rules were followed not enjoyable, kids jumping/throwing rocks ect. Complained to staff. They didnt care or do anything. Went back to hotel front desk, refunded our soak, thankfully. That night same experience with room above, woke up no hot water again. This was a splurge our family never takes vacations. Nothing was enjoyable, all events and restaurants were booked. Guess i should of booked weeks prior. Ended up checking out an entire day early so we could get a hot shower and good night sleep. Emailed customer relations and manager and been almost a week with no reply.

Our recent stay at the Omni Homestead Resort was deeply disappointing and far below the standard we expected given the resort’s reputation and cost. The most significant issue was that we had no hot water in our bathroom for over 48 hours—essentially the entirety of our stay. We were initially told the problem was due to the room not having been used in a while, which did not seem like an acceptable explanation for a fundamental amenity failure. Rather than proactively communicating with us, I had to repeatedly call the front desk for updates. At no point were we offered a different room, nor were we offered a refund or even a partial accommodation for the inconvenience. Given the amount we paid for these rooms, this lack of urgency and service recovery was especially frustrating. In addition, the fire alarm went off in the middle of the night, significantly disrupting our sleep. Our scheduled golf round was canceled without any prior notification of the course closure, and when we reserved the golf simulator, the assigned employee never showed up to operate the session. Upon arrival at the hot springs, we were informed that our confirmed reservation could not be located. We heard multiple staff members mention that they were extremely busy due to the holiday weekend, but while we understand higher demand during peak times, that should not serve as an excuse for lapses in basic service, communication, and accountability. What was most disappointing was the cumulative lack of ownership and meaningful accommodation for these repeated issues, which left us feeling that the level of service did not reflect the premium price we paid.

The best place ever need at least 3 days to see all people were outstanding, it's a must see and do 😀😀😀 in winter, ice skating ⛸️, ski area, heated outdoor pool, heated indoor pool ,, 24/7

I booked a duet massage for me and my daughter. We checked in and interacted with 4 staff total, paperwork, locker, tour etc. we were then in the sauna awaiting our massage service when the manager came and demanded that my daughter leave the sauna because she was 16. I told her she is with her mother like your website says. She rudely says that is only for a salon service. I asked her for a written receipt saying we would not be charged for the service since she was making us leave. She very abruptly says you will not get a receipt and I'm not the one who booked this service. I told her they had 4 times/4 employees who could have told us 16 year olds are not welcome in their spa. My daughter and I had to change and by the time we walked out, the manager had two security guards waiting for us (by the way they smelled heavily like cigarettes). What a disgrace to your hotel to have people of this caliber working in your spa. I visit many 5 star spas in my travels and I have never been so humiliated by how I was treated. I hope you talk to the spa manager and train her like the Ritz Carlton in customer service. I understand the rule, but how did 4 staff miss this and then we get all the way to the sauna in our bathing suits to be asked to leave?