The Omni Homestead Resort

I booked a duet massage for me and my daughter. We checked in and interacted with 4 staff total, paperwork, locker, tour etc. we were then in the sauna awaiting our massage service when the manager came and demanded that my daughter leave the sauna because she was 16. I told her she is with her mother like your website says. She rudely says that is only for a salon service. I asked her for a written receipt saying we would not be charged for the service since she was making us leave. She very abruptly says you will not get a receipt and I'm not the one who booked this service. I told her they had 4 times/4 employees who could have told us 16 year olds are not welcome in their spa. My daughter and I had to change and by the time we walked out, the manager had two security guards waiting for us (by the way they smelled heavily like cigarettes). What a disgrace to your hotel to have people of this caliber working in your spa. I visit many 5 star spas in my travels and I have never been so humiliated by how I was treated. I hope you talk to the spa manager and train her like the Ritz Carlton in customer service. I understand the rule, but how did 4 staff miss this and then we get all the way to the sauna in our bathing suits to be asked to leave?

This resort is absolutely stunning. They have multiple activities to choose from. Their spa is top notch. The area is beautiful. I so appreciate their Southern hospitality. I'm a Champion Status member, and Esme was able to upgrade my room while making me feel special and valued. Anthony is a fountain of knowledge, and gives a great history tour. I plan to come back again in the summertime so that I can enjoy their pool and hiking trails.

The Homestead is a special place. The staff are professional, kind, and made our stay a wonderful experience. We'll be back!

Excellent experience at a wonderful historic but renovated grand hotel. Staff does an excellent job. Lots of activities to make the visit very family friendly. Kids love the breakfast which is quite nice in the ballroom. Only complaint is guest should be prepared to know a $384/night room charge will end up being $514 with added fees for connecting rooms and parking.

Went for a relaxing few days with a friend. Enjoyed the amenities during the slow period of rhe season. The staff was very nice and helpful. Great place to relax, do nothing, or get involved in activities. Recommend highly.