The Omni Homestead Resort

The wife and I have talked about visiting the Homestead for a long time and finally took the plunge. On the plus side, the Homestead is perhaps the most beautiful resort we've ever visited. The building, grounds and rooms were lovely, and the staff was courteous and very helpful. Fine restaurants, as well. On the other hand, unless you are there for an event or to golf, there isn't much to do. The Homestead does offer activities (falconry, archery, e-biking, gorge hike, etc) for an extra charge. And while the staff/guides for these activities were very professional, the cost was simply too high for what we got. For example, we paid nearly $300 to watch and learn about falcon handling and hunting. What we got was a 50-yard walk into the woods as the handler allowed his falcon to jump from his gloved arm to nearby branches and back. Then we took pictures. The best bang for the buck was the gorge/waterfall hike. All in all, very glad we visited the Homestead but will likely only return for a specific event.

We had a wonderful stay at The Homestead. The Omni should be commended for restoring and maintaining so many historical Inns. The hotel is beautiful and you feel the history in the building. There is worn quality to the hotel, but that is part of the charm. There are many activities to entertain families of all ages. While we had a wonderful romantic 2 nights? We could see how it could also be a wonderful family getaway spot

The resort is beautiful and the experience luxurious. Highlights were the Jefferson dining room steak house and relaxing pool. Loved the falconry experience and the guided waterfall tour with Brian who was such a knowledgeable outdoorsman and so charming and funny

I had a great stay in Omni Homestead resort in hot springs VA . I would like to say special thank you to front desk advisor Komang Sutwna Putra for helping me with my room restoration and welcoming me with the Omni experience. His professional and friendly attitude made my stayed easy and special Thank you so much Putra!!!

We stayed for two nights to celebrate a very special occasion. The resort’s surroundings are splendid, our room was beautiful, and the reception, concierge, and bell staff were all professional and polite. We also had a wonderful spa day enjoying the natural hot springs and sauna, which was a highlight of our stay. Unfortunately, our experience with housekeeping was extremely disappointing. We were out enjoying the hotel facilities most of the day and returned around 4:20 p.m., only to find that our room had not been cleaned. After calling reception, a housekeeper came to the room. She did not speak English, which by itself would not have been an issue, but it made communication more difficult. I showed her stains on the blanket that appeared to have been left by the previous guest and asked that it be changed. She nodded and seemed to understand. A housekeeping manager then came and repeatedly asked whether we wanted the room cleaned or just the blankets, despite my explaining several times that we wanted both the room cleaned and the stained blankets replaced. What made the situation particularly unpleasant was her rude, impatient, and commanding tone. Rather than trying to calmly clarify the request, she repeatedly questioned us in a way that felt increasingly impatient and confrontational. While I was sitting on the balcony eating, she then told us in a commanding manner that we had to leave the room so housekeeping could clean. I hurried to gather my belongings and leave, while she continued reminding us that we needed to get out of the room. Later, the reception manager told us that we actually did not need to leave the room, including while sitting on the balcony. This was especially upsetting because we were tired and hungry after a full day of activities and were celebrating a special occasion. What should have been a relaxing and memorable stay was unnecessarily turned into a stressful and unpleasant experience. The resort itself is beautiful, and the spa and front-of-house staff were excellent. However, I hope management will seriously address the housekeeping staff’s communication, professionalism, and guest-service training, particularly the importance of treating guests with patience and courtesy.