The Omni Homestead Resort

I am writing to formally express my disappointment with our recent stay at The Omni Homestead Resort. We traveled to the resort for a family event and spent approximately $3,000 on rooms alone for a two-night stay. Unfortunately, the quality of the accommodations and service did not reflect the price paid or the standards I expected from an Omni property. The room was dated, poorly maintained, and not impressive. All of the lamps were unplugged when we arrived. The toilet had to be flushed several times before it would function properly, and the window treatment did not work correctly and would not open. The property’s historic character is understandable, but there is a difference between historic charm and accommodations that appear neglected and in need of upgrades. One of my greatest concerns was the lack of response from the front desk during the night. After 10:00 p.m., I attempted to call the front desk three separate times, and the telephone simply rang without being answered. Thankfully, I was not dealing with a serious emergency. However, it was extremely concerning to realize that assistance might not have been available had an urgent situation occurred. The Sunday morning buffet was also disappointing. While the food was acceptable, the presentation area felt stark, cold, and lacking in character. The food appeared to have simply been placed on tables without the atmosphere, detail, or refinement expected from a resort charging premium rates. Our departure experience created further frustration. The bellman never arrived, so I had to handle the luggage myself. We then waited approximately 45 minutes for our vehicle. Most troubling, when we reached the airport, I discovered that my luggage had been broken while being placed into the car by the valet staff. No one informed me that the damage had occurred. Accidents can happen, but I believe employees should take responsibility and immediately notify a guest when their property has been damaged. Considering the approximately $3,000 spent on rooms for only two nights, the overall value did not meet my expectations. This amount did not include our airline tickets, rental car, meals, or other travel expenses. The experience fell far below what should be expected at this price point. The Omni Homestead is a beautiful and historic property with tremendous potential, but meaningful investments in room maintenance, staffing, guest communication, dining presentation, and service accountability are clearly needed.

We had the best experience staying at the Homestead, it's so beautiful! The grounds are gorgeous and so is the hotel, it's very upscale and you just feel good staying there. The staff is great. Def recommend taking the history tour with Anthony, it was really special learning about the history of the hotel, it's just a relaxing place. I would def spend the $75 to relax at the spa pool, it has it's own warm springs and no kids so it was really relaxing. The main pool is nice but busy and a lot of kids which is great if you are traveling with families, it has a great water slide and min golf and horse barn and the breakfast buffet is really awesome and so is Chef Roderick.

Disgusting bathrooms for such a nice hotel- it was actually quite shocking. Often sold out of things and the food isn’t good other than Woodys. They nickel and dime you at every turn- so watch out! We didn’t always have hot water, and at one point had foul smelling water coming up from the sink. Definitely don’t visit! There’s not much for kids other than the pool. Mini golf and anything else costs money. 8 dollar kids ice cream scoops is a joke. S’mores also aren’t free. There’s two lawn games for the entire hotel ha! We own more at home. Please save yourself the money and skip the Homestead.

Almost everywhere we ate and drank items were out of stock. No plastic spoons at Martha’s market. No canned cocktails, salads local IPA beer or Diet Coke at the exclusive Serenity Pool where we had paid $75 per person for the privilege of being at the adult only pool where there were no servers and the counter to order food/drink often had no one there to take our orders. When we tried to order room service for the two dessert options on the menu, you guessed it, one was out of stock! Upon checkout the hotel had overcharged our room by $50 per night. The front desk was unable to figure out how to fix the error and 36 hours after checkout, I am still trying to get someone to correct the overcharge. This was my first time staying at an Omni hotel and will be my last!

My husband and I stayed at The Omni Homestead for our 7th wedding anniversary. There was a lot to love, but also a couple of issues that kept this from being a higher score. The pools were amazing. The food at the pool, however, was pretty bland, especially for the price we paid. We also played Cascades and loved it. We'll definitely be back to play it again. The staff was helpful and the facilities were incredible. 10/10 experience. Woody's Restaurant was a standout. We actually ate there for both lunch and dinner one day because the food was that good, and it was a great value for the price! A special shoutout to Anthony, the doorman, who we spoke with on our way out. His warmth and hospitality genuinely sealed the deal on us wanting to come back. On the downside, we had a 3pm late checkout, but housekeeping came to our room multiple times without knowing about it, knocking at 9am and again at 1pm, and at one point nearly unlocking the door while we were getting dressed. We had to explain the late checkout each time, which was frustrating. Better communication between the front desk and housekeeping about late checkouts would go a long way. Our bigger disappointment was dinner at Jefferson's, which we'd planned as our big anniversary splurge. Our server was wonderful, but the food didn't live up to the price point. We paid over $330 for dinner for the two of us, and the meal itself wasn't worth even $100. The bread was tough, my wagyu was undercooked and underseasoned, and my husband's was overcooked and burnt. We ended up not finishing our meals. The atmosphere was underwhelming too, honestly a 4/10. If we return, we'll skip Jefferson's next time. The pools, Cascades, Woody's, and Anthony's hospitality made for real highlights, but the bland pool food, housekeeping mix-up, and Jefferson's experience brought our overall rating down. We'd likely return, but we'd manage our expectations differently next time.