The Omni Homestead Resort

We had the best experience staying at the Homestead, it's so beautiful! The grounds are gorgeous and so is the hotel, it's very upscale and you just feel good staying there. The staff is great. Def recommend taking the history tour with Anthony, it was really special learning about the history of the hotel, it's just a relaxing place. I would def spend the $75 to relax at the spa pool, it has it's own warm springs and no kids so it was really relaxing. The main pool is nice but busy and a lot of kids which is great if you are traveling with families, it has a great water slide and min golf and horse barn and the breakfast buffet is really awesome and so is Chef Roderick.

Disgusting bathrooms for such a nice hotel- it was actually quite shocking. Often sold out of things and the food isn’t good other than Woodys. They nickel and dime you at every turn- so watch out! We didn’t always have hot water, and at one point had foul smelling water coming up from the sink. Definitely don’t visit! There’s not much for kids other than the pool. Mini golf and anything else costs money. 8 dollar kids ice cream scoops is a joke. S’mores also aren’t free. There’s two lawn games for the entire hotel ha! We own more at home. Please save yourself the money and skip the Homestead.

Almost everywhere we ate and drank items were out of stock. No plastic spoons at Martha’s market. No canned cocktails, salads local IPA beer or Diet Coke at the exclusive Serenity Pool where we had paid $75 per person for the privilege of being at the adult only pool where there were no servers and the counter to order food/drink often had no one there to take our orders. When we tried to order room service for the two dessert options on the menu, you guessed it, one was out of stock! Upon checkout the hotel had overcharged our room by $50 per night. The front desk was unable to figure out how to fix the error and 36 hours after checkout, I am still trying to get someone to correct the overcharge. This was my first time staying at an Omni hotel and will be my last!

My husband and I stayed at The Omni Homestead for our 7th wedding anniversary. There was a lot to love, but also a couple of issues that kept this from being a higher score. The pools were amazing. The food at the pool, however, was pretty bland, especially for the price we paid. We also played Cascades and loved it. We'll definitely be back to play it again. The staff was helpful and the facilities were incredible. 10/10 experience. Woody's Restaurant was a standout. We actually ate there for both lunch and dinner one day because the food was that good, and it was a great value for the price! A special shoutout to Anthony, the doorman, who we spoke with on our way out. His warmth and hospitality genuinely sealed the deal on us wanting to come back. On the downside, we had a 3pm late checkout, but housekeeping came to our room multiple times without knowing about it, knocking at 9am and again at 1pm, and at one point nearly unlocking the door while we were getting dressed. We had to explain the late checkout each time, which was frustrating. Better communication between the front desk and housekeeping about late checkouts would go a long way. Our bigger disappointment was dinner at Jefferson's, which we'd planned as our big anniversary splurge. Our server was wonderful, but the food didn't live up to the price point. We paid over $330 for dinner for the two of us, and the meal itself wasn't worth even $100. The bread was tough, my wagyu was undercooked and underseasoned, and my husband's was overcooked and burnt. We ended up not finishing our meals. The atmosphere was underwhelming too, honestly a 4/10. If we return, we'll skip Jefferson's next time. The pools, Cascades, Woody's, and Anthony's hospitality made for real highlights, but the bland pool food, housekeeping mix-up, and Jefferson's experience brought our overall rating down. We'd likely return, but we'd manage our expectations differently next time.

There were several opportunities to provide exceptional service that were missed. On our arrival day we arrived around 4pm, the lady who checked us in had zero personality and wasn't remotely friendly. She provided the necessary info to get to our room, handed us a hotel map and then called the next person over. We then went to our room dropped off our bags and came back down to the lobby bar for a drink. The refrigeration in the lobby bar was broken so they were having to go to Jeffersons to get cold drinks which made the wait for every drink extremely lengthy. We had dinner at Jeffersons Bar and the service and food were both great there so no complaints. Our son decided that he wanted to go to the indoor pool so we went back to the front desk to ask how to get to the indoor pool. The same lady that checked us in provided directions to the pool and we went on our way. We went to our room to change into pool attire and then made the rather lengthy walk to the pool only to be told that it was closed due to a mechanical failure (second one of those in one day but won't be the last). She said that the front desk "should" have been aware before directing us to come to the pool but that obviously wasn't so. So then on the way back to the room we decided to stop by Jeffersons bar and get a drink. I ordered a local draft beer and was informed that all of the draft taps were broken. We then gave up and retired to the room for the night. Day 2: I booked a pool cabana for the day several days before the trip. I inquired several times during the booking about the cabana and pool hours and was told 8am-3pm every time. So on the morning of day 2 we woke up extra early so we could grab breakfast in the main dining room, which was excellent, and then made our way to the pool just after 8am. Once there we approached the towel stand and a young blond female was the rudest person we encountered on the whole trip. She seemed annoyed that we existed and told us we were at cabana 6 and provided no direction to where that actually was. A nice man who was cleaning up overheard our interaction and stepped in to escort us to the cabana. While walking to the cabana he told us that the pool actually doesn't open until 9am but that we could go sit in our cabana until then and then we could swim. So we waited at the cabana until 9 am. We turned on the tv but couldn't change the Chanel as the satellite remote was broken and would be replaced later in the day with a working remote once the servers arrived. Once my wife and son entered the lazy river at 9am they were immediately told to get out that the lazy river doesn't open until 10am. This makes zero sense to have one open at 9 and the other at 10. So we figured we would go back to our cabana and order a drink and wait for the lazy river to open. Wrong again.. servers don't come in until 11am. So then we went and got in the pool/hot tub until the lazy river opened and then moved over there. Our cabana server arrived just before 11 and she was absolutely amazing. One of the nicest people we encountered on the entire stay. Once our pool day was over we went back to the room to shower and get ready for kids club/dinner. We only had 2 towels in our room so I called the front desk to get towels. After 6 times calling I finally had someone answer the phone. They said they would send towels up and they never came. Eventually I had to go out into the hallway and track down a housekeeper and get towels from her. She only had 2 left on her cart so I took those and went back to the room. This meant we wouldn't have enough to shower in the morning so I knew I'd have to get more later. The next morning we had activities booked so I got up and called the front desk first thing to get towels. Again it took multiple calls to get someone to answer and again towels never showed up. At this point I took it upon myself to find an unattended housekeeping cart and grab 4 towels before going back to the room. Our activities and final day at the property went well other than a server in the lobby bar who never checked on us a single time even though we were seated at a bar table so we had to keep getting up and asking the bar tender every time we needed something. Dinner at woody's was amazing with the food and service both being excellent. Our final morning we grabbed breakfast at the coffee shop and the seating area was extremely dirty. The tables were mostly all dirty, the seating was stained/soiled with food all over many of the chairs and it just overall felt gross. I raised these concerns at checkout and was not offered the opportunity to speak to a manager or offered any type of apology, or anything. We have stayed at this property multiple times and normally it's amazing. This time it just seemed disorganized, in disrepair and that there was a lack of communication between the different departments that made the experience feel clunky especially given the premium price we guests pay for everything.