The Omni Homestead Resort

We had a wonderful stay at The Omni Homestead. A beautiful location to visit in the fall, the weather was perfect and there were few things better than enjoying time outside on the grounds. The only thing better? Spending time at the spa. The service was wonderful, everyone we encountered went above and beyond in service.

The Homestead is a must! It is an incredible experience that everyone should do atleast once. Spectacular golf!! I have stayed several times and every time is amazing! So much to do and so little time...

We loved it! Great atmosphere, beautiful, historic, cleanliness was perfect, had the best location room 1211 which we requested and received, all friendly and helpful staff, excellent food, loved the historical tour- Anthony was amazing, a wonderful experience. Only complaints— no medium or light roast coffee available in the hotel. We do not like dark roast coffee which was all that you offered. Also, your signage needs improvement. For example, we never found the beginners trail. Thanks.

The Homestead and the location are beautiful. The guide on the history tour was excellent. What an amazing history that goes back to the 1700s. We also did the guided gorge hike with Brian (naturalist). It was a beautiful and very educational walk. Highly recommend. You are required to valet park which is frustrating because if you want to leave the resort you have to wait until they can bring the car to you. They also charge you $40 per day for parking. This should be included in the high resort daily fee but it wasn't.

Good evening, My wife surprised me with a weekend at The Omni Homestead to celebrate my 60th birthday. Unfortunately, what should have been a relaxing celebration became a frustrating and concerning experience. I was stung on my foot by a yellow jacket in our room. My wife is allergic to bee stings, which we repeatedly communicated to hotel staff. Unlike honeybees, yellow jackets can sting multiple times, making their continued presence particularly concerning. I endured two sleepless nights, the first from painful throbbing in my foot and the second from intense itching. We felt compelled to wear shoes in our room, except in bed or the shower, to avoid additional stings. Yellow jackets remained a problem throughout our three-day stay. Initially, Audrey, the manager on duty, offered $100 off and drink tickets. Kelley, our waitress at the Jefferson Taproom, showed genuine empathy and approached Audrey herself because she believed the situation deserved greater attention. Audrey increased the room credit to $300, comped our meal, and sent champagne, chocolate-covered strawberries, and cookies to our room, which had been treated for the insects. We appreciated their efforts. Unfortunately, Sunday morning the yellow jackets were back and active despite the treatment. We were never offered alternative accommodations. Marie later made a sincere effort to help, and we appreciated her professionalism. Even after the room credit, our weekend cost $2,076.92. At that price point, expecting safe accommodations and prompt attention to a known medical concern is hardly unreasonable. I understand insects can enter a historic mountain resort. My complaint isn’t that yellow jackets appeared, but how the situation was handled after management learned of the allergy and the treatment failed. On September 30, I contacted Omni Guest Relations. On October 2, I was told management had been notified and to allow 48 hours for a response. As of October 14, we have received no meaningful follow-up from resort management. The only subsequent communication confirmed Omni Credits Marie had already offered. We are not seeking additional compensation. We want acknowledgment, accountability, and reassurance that guest safety concerns are taken seriously. Premium hotels command premium prices, and with those prices come higher expectations for service, safety, and accountability. We don’t expect perfection, but we do expect management to respond appropriately when something goes wrong. The Homestead is a beautiful property, and we appreciate the efforts of Kelley, Audrey, and Marie. However, the unresolved safety concern and continued silence from management have significantly diminished our confidence in Omni. A beautiful resort and generous gestures cannot replace genuine concern for guest safety and management accountability.