The Omni Homestead Resort

Good evening, My wife surprised me with a weekend at The Omni Homestead to celebrate my 60th birthday. Unfortunately, what should have been a relaxing celebration became a frustrating and concerning experience. I was stung on my foot by a yellow jacket in our room. My wife is allergic to bee stings, which we repeatedly communicated to hotel staff. Unlike honeybees, yellow jackets can sting multiple times, making their continued presence particularly concerning. I endured two sleepless nights, the first from painful throbbing in my foot and the second from intense itching. We felt compelled to wear shoes in our room, except in bed or the shower, to avoid additional stings. Yellow jackets remained a problem throughout our three-day stay. Initially, Audrey, the manager on duty, offered $100 off and drink tickets. Kelley, our waitress at the Jefferson Taproom, showed genuine empathy and approached Audrey herself because she believed the situation deserved greater attention. Audrey increased the room credit to $300, comped our meal, and sent champagne, chocolate-covered strawberries, and cookies to our room, which had been treated for the insects. We appreciated their efforts. Unfortunately, Sunday morning the yellow jackets were back and active despite the treatment. We were never offered alternative accommodations. Marie later made a sincere effort to help, and we appreciated her professionalism. Even after the room credit, our weekend cost $2,076.92. At that price point, expecting safe accommodations and prompt attention to a known medical concern is hardly unreasonable. I understand insects can enter a historic mountain resort. My complaint isn’t that yellow jackets appeared, but how the situation was handled after management learned of the allergy and the treatment failed. On September 30, I contacted Omni Guest Relations. On October 2, I was told management had been notified and to allow 48 hours for a response. As of October 14, we have received no meaningful follow-up from resort management. The only subsequent communication confirmed Omni Credits Marie had already offered. We are not seeking additional compensation. We want acknowledgment, accountability, and reassurance that guest safety concerns are taken seriously. Premium hotels command premium prices, and with those prices come higher expectations for service, safety, and accountability. We don’t expect perfection, but we do expect management to respond appropriately when something goes wrong. The Homestead is a beautiful property, and we appreciate the efforts of Kelley, Audrey, and Marie. However, the unresolved safety concern and continued silence from management have significantly diminished our confidence in Omni. A beautiful resort and generous gestures cannot replace genuine concern for guest safety and management accountability.

Wonderful golf, accommodations, food and service. Five Star experience all around!

Omni homestead is a beautiful location with tons of amenities (if you don't mind paying extra for everything), but the management is very poor. During our stay the power and hot water went out and we were not reimbursed in any fashion or even informed when the services were restored. The activities management was poor as well, not actually following through on some paid-for events and complicating the refund process when called out on their failure. Beautiful place with tons to do but the poor management makes this not worth the cost.

Golf was a unique experience and worthy of a top 100 in US rating! Property is phenomenal! Will be back some day with friends!

Our stay at the Omni Homestead was absolutely wonderful and exceeded our expectations! From the beautifully maintained grounds, comfortable room to the incredible restaurants, wonderful shopping, and relaxing spa experience, every part of our visit was enjoyable. The staff truly made the difference, providing exceptional hospitality and making us feel welcome throughout our stay. We were impressed by Miguel, the parking attendant, who greeted us with a smile and remembered our names every time he saw us. We would also like to recognize Anthony, a fourth-generation employee of the hotel, who did an incredible job leading the history tour. His knowledge, enthusiasm, and connection to the Homestead’s rich history made the tour especially interesting and enjoyable. These personal touches are what set the Omni Homestead apart. From the prompt attention to our room to the excellent service throughout the property, we felt welcomed and well cared for. We visited to celebrate two milestone birthdays, and the Omni Homestead provided the perfect setting for a special and memorable getaway. We left with wonderful memories and look forward to returning. Thank you to the entire team for making our stay so special!