Hotel ZaZa Houston Museum District

We would stay here again and again! Upon check in, our room wasn’t quite up to par; the sink was clogged and it looked like housekeeping had been in a rush. However, when I went to the front desk and talked to Ashley Johnson, she went out of her way to make our stay nothing short of perfect. She offered for us to change rooms and immediately called for maintenance and housekeeping to see to our original room. I have a feeling Ashley was ready to jump over the desk and head up to fix the issues herself. Her kindness brought me to tears because she validated my concerns and made sure I walked away happy. Once we got into our new room and settled in, Ashley called to check in with us. Her attention to service should serve as a model to others in the industry. There was a wedding taking place at the hotel and I was worried about noise but we had zero issues. There are several options at the hotel restaurant and the prices were reasonable .

The food was divine!! Everything was unique and delicious! And our server was wonderful, attentive and offered the entire table of 6 water bottles to go! Desirae is a superb server!! Give her a raise!!!

One of the best hotels I have ever stayed at. Amazing service (Cynthia at check in rocks) great location and amazing decor. If you visiting Houston you must stay here!!!

Ou stay at the Zaza hotel in the museum. District was absolutely fabulous! Dillon, the, concierge, provided information about the places and locations of parks, museums, and other areas. Sharon, texted me while I was in Philadelphia, which made it possible to get the perfect room, with drawers and space, for 2. Vanessa, at the front desk, greeted me every day cheerily; she even was able to put my ice pack for my back in the downstairs freezer every day. Superb hotel.!

I haven't been to the hotel yet but I needed to write a positive review just from the experience with talking to the reservations department. I had the pleasure speaking with Kaylan and she went above and beyond to make sure our stay was memorable. Not only was she very accommodating but she also had a wealth of information about activities and places to see that were highly recommend from a local. From this experience I can only imagine how spectacular the hospitality is when staying at the ZaZa.