San Montano Resort & Spa

Our stay in San Montano Resort & SPA was absolutely exceptional. Everything - facilities, services, restaurant were just perfect. During my visit I have received medical treatments at SPA and would like to express my special gratitude to dedicated staff - Antonietta, Elena and Grazia - for their professionalism, kindness and help. San Montano offers exceptional experience and truly worth every moment and every cent.

The San Montano Resort and Spa has spectacular views of the ocean and surrounding island of Ischia. We had a garden view room which was nice but the bathroom was very tight. Our friends had showers that were the cheap prefab for a five star, expensive hotel. The service was good but not outstanding. Our ferry from Ischia was cancelled due to high winds and we were having trouble trying to get to Ischia despite the concierge at our hotel in Sorrento doing his best to help us find a way there. When I called I was told we would be charged the full price for the stay even if we could not make it. They insisted the we should be able to get a ferry from Naples later on that day. It was a long and tiring day taking the train to Naples then finally getting a ferry. So do beware that if the weather is bad and you cannot make it to Ischia you will still be charged for your stay. The other interesting thing was that when we went to the Sunset bar each evening the waiter kept making a point of letting us know that the tip was not included. We experienced this in Sorrento also at the 3 of the 4 restaurants we went to but never at the hotel or in Umbria. I guess it is because it is a more touristy area and they expect more. The thermal spa was nice but the woman who ran it was very uptight and made us feel very uncomfortable for coming in without a reservation though we had been told earlier if the weather was good you generally did not need a reservation. There were not many people there but we were reminded a few times we had 30 minutes at first then finally 10 minutes. For a five star hotel I think they could be more in tune to the customer’s needs. They did leave a bottle of water in the room each day which was a nice touch. The breakfasts were fantastic.

San Montano Resort is truly a gem on Ischia. The location is stunning — perched high above the sea with sweeping views of the coastline and surrounded by beautifully maintained grounds. Everywhere you turn, there’s another corner of the property to enjoy, whether it’s the pools, the gardens, or the terraces overlooking the water. The service is outstanding, warm, and attentive, which really elevates the experience. A special mention to Gennaro, who went above and beyond to make our stay exceptional. His professionalism, kindness, and attention to detail made a real difference and left us with wonderful memories. The food on the property is excellent at every meal — from the generous and fresh breakfast spreads, to relaxed yet refined lunches by the pool, and beautifully prepared dinners with stunning views. Dining here was a highlight throughout our stay. If you’re looking for a place that combines natural beauty, comfort, great food, and exceptional hospitality, San Montano Resort is an excellent choice.

If you are considering booking a stay here-book it! From the minute we arrived we were blown away by the hospitality and kindness of the staff and the beauty of the resort. The breakfast spread that's included is the best we've ever seen and so delicious. Lunch and dinner were delicious as well. A few of the waiters at both of the restaurants really stood out, including Vincenzo and Benito at dinner. We had a drink and aperitivo at the sunset bar every night and the view is magical. The pools are beautiful and we never had issues getting chairs. The shuttle to the beach is very easy and the beach is also beautiful. They also provide a shuttle into the local town. If you're going to explore other parts of the island it can be a little bit of a drive and the taxis here aren't cheap but it's worth being a little further away to stay here.

€800 a night for very compact 20sqm room. Overpriced. They dont even pick you up off ferry or drop you when leaving. Taxis mug tourists for trip of a few km. Will try to charge €40 from ferry port. World's most expensive taxi ride! We had room 306. It lashed rain on our first night. I went to toilet during night and stepped onto flooded floor. Our bedding also wet where in contact with floor. Next morning, the receptionist said we must have left window open. We had not. She repeated this which completely unimpressed me. She then said she would get maintenance to check room. Returning later, she told us problem was balcony door which maintenance had now fixed. I did not believe her as water was gathered on opposite side of room, balcony door area being dry. No evidence of any repair to balcony door confirmed for me issue is plumbing. As 306 is at the end of the building, when raining, I believe piping cannot cope and water gathers in this room. Was totally unimpressed, it being a 5 ☆ hotel, that there was no offer of any type to acknowledge our flooded room. Had dinner in restaurant on our 2nd night. Pleasant, if overpriced. I had glass of house red. Was in disbelief at how pathetic the measure. I've had Michelin ☆ tasting meals with accompanying wine where measure was bigger. Absolutely an abuse of their customer to charge €20 for such a miserably small measure. When I asked the waiter, he said the owner had specified the size. So, to me, he sets an exploitative tone for the business. My wife used the steam room in the Spa. On entering she stood in boiling water. Boiling water was running down the walls and gathering at the entrance. This is a disgraceful lack of regard for their guests by management. For a 5☆ we found the whole experience very disappointing. We left seeing the place as just a money making machine to exploit their customers. I've stayed in very many 5☆ hotels around the world and that's the first time I stayed in one that didn't even have fresh fruit on offer at breakfast apart from some to make your own smoothie!