Cheeca Lodge & Spa

We wanted a resort experience where we would not have to leave and we found it at Cheeca Resort! The restaurants were superb! Waterfront dining, beach, pool, FREE kayaking/paddleboarding/fishing. Did the 1/2 day snorkeling from the pier! It was all very relaxing. We stayed in a bungalow and loved it (didn't want another "hotel stay" experience). We would definitely go again!

On the afternoon of Thursday, May 1st at approximately 2:48PM I called the Cheeca Lodge to book a room for a wedding block for later this year in 2026. The least expensive room available was a One Bedroom King Room Resort View. I was advised I would be charged one night's room and tax approximately $322 (the price was somewhere around this amount) per night. My husband advised on Saturday, Sunday, and Monday the charge did not hit my account. I booked the deposit using a debit card. That following Tuesday morning I called at approximately 7:35 and got routed around to three different people who told me they could not find my reservation, couldn't/wouldn't make me a new reservation and then sent to in house reservations. After getting passed around by three different people I kept trying to make a reservation to correct the reservation that was clearly not made on Friday and my call was disconnected. I called back immediately and the person who answered the phone seemed to know who I was and not only would not help me make a reservation, told me NO. She would not make the reservation; it had to go through in house reservations. I then asked if I should call back at a later hour assuming no one would be in in-house reservations and she said yes. When I called back at 8:50AM Tuesday, a lovely person was able to help me however, the least expensive room in the wedding block was almost $900 for an oceanfront room. I had to settle for a Golf Course with two queen beds for $100 more than my original reservation. I understand things happen but I am very upset that my now room is far away from the resort for a lesser room at $100 more per night and the appalling treatment I received from three members of the staff on Tuesday morning. I sent this exact letter to guest services on Friday May 7th to explain and try and get back my original room and to be put back in the block. I have no idea how Cheeca Lodge managed to lose my first reservation but I am disappointed. I haven't heard a single thing from the resort since.

We stayed at Cheeca Lodge & Spa from May 8–11, 2026, and had an absolutely wonderful experience. The property is beautiful, relaxing, and everything we hoped for in a Florida Keys getaway. What truly made our stay exceptional was the outstanding service we received from Anna Tassia Butler at the Concierge/Front Desk and Flora at the bar. Anna was warm, professional, and incredibly helpful throughout our stay, making us feel genuinely welcomed from the moment we arrived. Flora was equally amazing — friendly, attentive, and made every visit to the bar enjoyable and memorable. Both went above and beyond to make our vacation special, and they are a huge reason we will gladly return. Thank you for such a fantastic experience — definitely a 5-star stay!

Excellent! Great rooms, fabulous service, and excellent food from all of the restaurants.

Very nice place, beautiful nature, safe environment, and the staff was extremely kind and attentive. Unfortunately, we had a bad experience with the room next door. On the first night (Friday), guests arrived around 2:30 AM being very loud, which woke up my daughter, and it took quite some time to get her back to sleep. The following night (Saturday), the same situation happened again, a bit earlier, around 11:30 PM.