Cheeca Lodge & Spa

We stayed here for my son’s birthday and I let the hotel know ahead of time. I also reminded them again at check in. There was not a single acknowledgment of his birthday during our entire stay. No balloon, no note, not even one kind word. My son ended up in tears, which was heartbreaking. The room was disgustingly dirty. The bathroom had mold and black buildup behind fixtures and in the corners, and there were dead bugs and signs of mold throughout the room. The lobby smelled strongly of sewage or toilet water, which made the whole place feel even worse. On top of all of that, my credit card was overcharged by $2,000. My credit card company cancelled the card because they thought it was fraud, which put a huge strain on our family during the trip. We were told the money and charges would be corrected within 24 hours, but it has now been two days and nothing has been returned. There has also been no real acknowledgment of the hotel’s mistakes or the stress they caused. This was supposed to be a special birthday trip for my son, and instead it turned into a terrible experience. If you want to suffer and be treated terribly, this is definitely the place to go.

We came here to celebrate our 25 wedding anniversary. We will not be staying here anytime soon. We stayed here in March at one of their 1 BR lock off rooms near the spa. We loved it and booked our anniversary trip. We checked in last Monday and were not able to relax at all until 10 pm Our internet was horrible. It was spotty. Worked inside, then didn’t. Worked outside then didn’t. That’s not a five star resort amenity. The seaweed smell was awful. Sewage and sulfur wrapped in one. They raked it to get it out, but I think this may have made it smell worse. Through all of the smell, we were sooooooooo happy to come back to our casita to find our Housekeeper kept the door open on the patio while she was cleaning. Took at least an hour to dissipate the smell of the rotting seaweed. Taylor and Elijah were our highlights of the trip. They were phenomenal. The only time we had the nice towels on the chairs at the pool were when Elijah was working. We appreciated him so very much, he is a true asset. Mr. Devine was not as engaged, and sadly service lacked when he was on duty. Also, if you do stay here, the house keeping staff waters down the shampoo, conditioner and shower gel. This is holiday inn type stuff. I am thankful to Taylor for have upgrading us from a resort view casita to a beach casita, but this is not a true 5 star experience…at all. I wish I had the $10,000 back and stayed home.

Our room in the new building has a strong musty smell, and no one ever showed up (as promised) to address the issue. Disappointing since we have stayed here before, and never had a negative experience at all. Lots of good with this resort though. Just did not have the best experience this visit with the accommodations, or the value of what we had to pay for the first night of our visit.

Booked the premier king room- and it was great. Very comfortable room, pools are temp controlled, the pitch and put was fun!

Been a minute since I have been to the keys. Lived there as a kid and always wanted to stay at Cheeca. Well let me say it didn't disappoint. Attention to detail was obvious. The grounds are impeccable and staff is wonderful. I also want to give a shout out to Anna Butler who absolutely made my stay with my family. She went out of her way from check in to check out to make sure I had the best stay possible. Truly made the trip. Thank you Anna. As far as the lodge goes lots to do and lots to see. Even though they were fairly full it did not seem crowded with plenty of space to roam. Food was amazing, drinks were great and the pier and pool were exceptional. great for families or couples. Also close enough to Hawks Cay if your fishing out of there which we did and daughter caught first Tarpon.