We came to the Cheeca to celebrate our 14th wedding anniversary. We last visited in 2008 when my husband and I first started dating so we were excited to return. Our excitement was quickly met with disappointment when we drove to our building to park. All of the parking at our building (800) was blocked off due to resurfacing or painting of the parking spaces. We were not told this when we checked in or given alternate options for parking. We made our parking space and took our chances in the elevator that read “communication error” when you pushed the button and headed to our room. Be prepared, the elevator is not air conditioned so you will sweat, it’s a sauna! Upon entering our room, we called the front desk and let them know our parking dilemma. Again, we were not given any direction on where there was alternate parking. Our room was dated and the least functional lay out I have ever encountered in a hotel. My husband wanted to leave immediately and I urged him to stay and not let this ruin our trip. Honestly, these look like $200-$300 a night rooms and I think that’s what was so upsetting. Not to mention we could hear our neighbors tv and alarm. The following morning we headed to breakfast at Atlantic’s Edge and when we sat there were fries from the evening before on the bench. We brushed them off without saying anything and ate our breakfast. After we headed to the spa where the staff tells you where to go but doesn’t show you. This is certainly a first for any spa I’ve ever been to. The Cheeca Spa doesn’t show you how to use the electronic locks either and a few people were confused. I will say my massage was phenomenal and after I headed back to the locker room where other people left their spa sandals on the counter. I assume they didn’t know where to put them since there was no direction given by staff. I put my sandals in the bin, not sure if that was right, and my robe in the wicker basket. We headed to the adult only pool after which was very nice and was playing great music but had commercials. I can’t tell you the last hotel I visited that had commercials playing in between songs. Especially at these prices. When connecting to the wifi, the hotel website asks how your stay is going. I immediately emailed my concerns and experiences. When we headed back to the room to shower we noticed our shower door didn’t close all the way and the shower didn’t drain properly. You get to shower while your feet stand in the filth you washed off. Shortly after I received an email from the hotel only I believe it was in error. It was the guest services team forwarding my feedback to someone with some additional information only they sent it back to me. It clearly meant for someone else. Later that night, after returning from a late dinner, we realized our toilet needed 10-20 minutes between flushes. I informed the front desk of all of our issues and the guest services email sent to me in error this morning upon checkout and the young lady didn’t seem at all concerned with our issues. She said thank you, to which I responded an apology would be nice, but certainly not a thank you as we will never return. All in all, we made the most of it but this hotel has gone downhill considerably and we will never return. I am not sure who the management staff is but there is clearly a lack of concern when guests are experiencing subpar service and no clear leadership. Do yourself a favor and save your money and go elsewhere. Or come to the Cheeca if the rooms are no more than $300 a night.

What a wonderful resort. We spent the weekend for a family wedding that was held at the resort and it was fantastic. We look forward to making a return visit in the future. Highly recommend!

This is our fourth visit to this fabulous spot! I had never utilized the spa services on my other visits. I had the Signature Facial performed by Angel Mae on this visit. It was the most relaxing and superb facial I have ever had! Such a relaxing environment and the products are excellent. My tired, travel weary face is now glowing and rejuvenated! If you are in the area or staying at the resort, book a facial with Angel you won't be disappointed.

Staying at Cheeca is one of my favorite places to visit, always have a great time with the family lots of fun things to do and see a very relaxing atmosphere

We thought that the Mother's Day brunch would be a real treat for mom and wow were we wrong! We had gone there a number of times in years past and it was a really nice experience,but that is no longer the case. First of all it was called brunch which suggests a combination of lunch and breakfast items.....AND... there were absolutely no breakfast items on the buffet....The menu said you could orderisome if you wanted. want. With the exception of ceviche and avocado toast , the rest of The buffet conssited of classic cafeteria/ diner items....nothing special. Protein amounted Cold baked chicken, cold primerib (server 2 oz. at a time) and cold baked fish...There were heat lamps there, but unfortunately were not pointed don at the food. The service was the absolute worst we have experienced in a long time...Their motto should be " we"ll be there eventually. It was obvious that most of them just didn't care.. ALL OF THIS DISASTER HAD A PRICE TAG OF $120.00 per person an absoolute outrage considering the overall quality of the experience....