Cheeca Lodge & Spa

From the moment we arrived at Cheeca Lodge, we felt welcomed and appreciated. The champagne greeting was a lovely touch, but it was the exceptional staff who made our stay so special. Jessica at reception deserves particular recognition. She is quite possibly the best customer service professional I’ve ever had the pleasure of meeting. Warm, engaging, and informative, she made check-in a wonderful experience and offered us an amazing upgrade to an ocean-view room. Her enthusiasm and thoughtful attention set the tone for our entire stay. Crystal at the lobby bar was equally welcoming and provided excellent service. The food was delicious. The chips and guacamole were fresh, and the Caesar salad with chicken was wonderfully crisp and fresh. At the tiki bar, Butch, Carlos, and Mehmet—I hope I’ve spelled his name correctly—also provided outstanding service. Everyone was so friendly and attentive, making it easy to relax and enjoy ourselves. This morning, Natalie took wonderful care of us at breakfast, continuing the exceptional hospitality we’ve experienced throughout our visit. What stands out most about Cheeca Lodge is how consistently the staff make you feel valued, particularly Jessica. A beautiful ocean view is a treat, but being cared for by such wonderful people is what makes a stay memorable. Thank you to everyone who made ours so special. We will definitely return for more visits.

My wife and I had a short day here to celebrate our 10th anniversary. We could not have made a better choice. From check-in to check out Service was exceptional! The food was excellent from sit down dining to tiki hut bars to poolside service. Concierge went over the top to make everything memorable as well. We were sad. We had to leave.

The location was just just far enough from the airport to keep the crowds down. We had equal distance from Miami or KeyWest, we chose the smaller airport at KeyWest. The valet JN met me, in the rain under the cover when checking in and said leave your things with me and go check in. They took care of my car and luggage while Lola checked me in and was able to bridge my work stay and family stay in the same room. The room was incredible with an amazing view. The staff were very friendly and helpful with big smiles and a caring attitude that was genuine. Mario in the lobby bar was so friendly and has a great memory of our favorites. The angel fish tours, which are onsite at the hotel were beautiful and the crew was safe and friendly. The kayak and paddle boarding was a nice touch that was not an added cost. The pool was clean and it was nice that we had several options. When we left it felt like we were leaving family. We can’t wait to book another stay and cannot suggest it enough. Worth every dollar and then some! Btw Breakfast was gourmet and worth more than we paid for it.

Beautiful Resort with friendly & knowledgeable staff. So many “extras” including courtesy van and golf cart transport around the property when needed! I suffered from knee issues and staff was so accommodating. Pool areas are beautiful.

Super awesome experience from the pools to the spa. We really enjoyed our time here & the food was also a high point. Will absolutely be coming back soon.