Cheeca Lodge & Spa

Logan,Jessica ( front desk) , Chris and Mario: Thank you for the best service ever. We really appreciate your attention to detail. You are the ones that made this trip fabulous.

DON’T GO. Sargassum invasion. The pestilence and ocean views are horrible. The odor is all over the hotel. Even the pool area stinks. Sargassum not only stinks. It builds toxic gases. Although not ilegal, ethically questionable not to warn prospective customers about it. We paid over $1,000 a night for an ocean front room!!! We needed shut doors and windows to good the toxic odor. Behind that. Food and beverage a total disaster. Horrible food. Greasy, very poorly prepared. A seafood bisque looked like a glass or warm milk mixed with fried and greasy shrimp. Breakfast fried eggs served on a small bread plate AMD looking like nothing resembling fried eggs. More like a mixed greasy tortillas writh no eyesight of the egg yolks. This has been one of the worst experiences of my life pretending to have a nice retreat. Expensive and HORRIBLE.

Our anniversary stay at Cheeca Lodge was nothing short of amazing from start to finish. Jessica at check-in was absolutely fantastic — funny, welcoming, and incredibly accommodating. She truly went above and beyond to make our anniversary stay feel special, and her hospitality set the tone for the entire trip. Our room was beautiful with an incredible ocean view that made it hard to leave the balcony each morning. The entire property feels like a tropical escape, with lush landscaping and scenery that instantly puts you into complete relaxation mode. We spent a day by the pool and had such a great experience. The pool attendants, servers, and bartenders were all genuinely friendly and attentive, making the experience even better. Dinner at the Italian restaurant was another highlight. We arrived early and were the only guests there at the time, but the chef treated us like VIPs. Before our meal, he surprised us with an extra burrata dish — and as someone who loves burrata, it felt like he somehow read my mind! For our entrée, he prepared an incredible gluten-free pasta with Gulf shrimp that was absolutely delicious. From the service to the food to the beautiful surroundings, everything exceeded our expectations. We left feeling relaxed, refreshed, and already planning our next visit. We can't wait to come back... hopefully very soon!

DO NOT waste your money here!!!! CHEECA has lovely landscaping The rooms are in desperate need of updating!! I factually had roaches in my kitchen area!!! Every morning they were hiding under the coffee pot. My stairs, elevator and hallway in my building was not cleaned the entire weekend. The prices to stay and the food are incredibly expensive for the service you receive! When two tropical drinks at the pool cost $50 You’ve gone too far. Plus a $35 corkage fee uf you bring your own wine? Ridiculous!! The restaurants are just ok, but priced as high end. Staff walk by you and never speak. There were only three staff that were welcoming A young lady at concierge, manager and cook and waiter (yes he did it all) of the Italian restaurant and the bartender at the tiki hut patio behind the main building. My reservation dates were adjusted. I took me three calls to adjust the issue. (In fact most of the time no one answered the phone when forwarded to guest reservations). I had to physically go to hotel to finally correct. In addition,My bill was incorrect I have currently placed six phone calls to resolve and no one has returned my messages. I asked for a printed copy of my bill, and there is no phone number for questions or issues. I could continue..

Terrible rooms , old and dated. Most of the staff , unfriendly. Food was ok, not the best. Had a safe issue that took 2 days to resolve Overall, look for somewhere better to stay