Cheeca Lodge & Spa

Went for a wedding. This is a five star resort that I feel I am generously giving a 3 star review. I witnessed managers/supervisors treat their staff poorly on more than one occasion, this does not sit well with me.

Disappointing Experience at Cheeca Lodge — Poor Service, Missing Property, and Unprofessional Staff For a resort that positions itself as a luxury destination and charges accordingly, I expected a much higher level of professionalism and hospitality. Unfortunately, my recent visit to Cheeca Lodge left me extremely disappointed. First, my Melin bucket hat went missing and I believe it was stolen. When I raised the issue, nobody had apparently “seen” it. I understand that things go missing, but the lack of concern or meaningful assistance was disappointing, especially at a property of this caliber. What bothered me even more was an unpleasant encounter with a pool employee who apparently decided I was doing something wrong. I had a YETI dry bag with me — not a cooler — but this employee seemingly assumed I was bringing outside alcohol to the pool. Rather than simply approaching me and asking a question, she went so far as to involve security, who performed one of the least inconspicuous drive-bys I’ve ever witnessed. It was painfully obvious what they were doing, and frankly, insulting. For the record, I wasn’t sneaking in alcohol. I was happily purchasing the resort’s approximately $25 cocktails, just like everyone else. The assumption that I was somehow violating resort policy, followed by what felt like retaliatory treatment from an employee, was completely unnecessary and unprofessional. There’s a difference between enforcing resort policies and making paying guests feel like suspects. At Cheeca Lodge’s price point, guests should expect attentive service, respect, and a staff that knows how to handle situations with discretion and common sense. Instead, I left with a missing personal item, an unpleasant interaction with staff, and the feeling that hospitality was the last thing on anyone’s mind. Beautiful property, but a luxury resort is only as good as the people running it. Based on this experience, Cheeca Lodge has a lot of work to do.

Our sixth visit at this time of year. Amazing views and a great place for relaxation. Food quality is excellent. So much for people of any ages. Family friendly but also plenty of quiet space for adults. Lodge guest rooms are spacious. Breweries, Theater of the Sea, Shopping and Eateries all nearby and Cheeca has a shuttle service for anything within 2 miles.

Very Dirty room, bathroom floor grime, wall paper peeling off walls, toilet won’t flush without manual refill, and bathroom grout was appallingly filthy and filled with 3 different colors, yet peeling and cracked. Property grounds require detailed maintenance as they are littered with palm tree debris, along with most lighting out along walkways which is a hazard at night, Tile in the lobby and common area requires a deep clean along with the filthy grout. Investing with MR. CLEAN and several floor steamers goes a long way! The pool tile and grout is in poor repair and chunks missing. Again, lack of maintenance! Sadly, the mattress has seen Betters days. Permanent depressions of bodies over time, lent in very uncomfortable. Location is beautiful aesthetically, customer service was on par, but attention to detail to keep the property clean and exceptional was below standards. Yes, myself and other couples voiced their concern about the condition of my room, but the complaints didn’t happen overnight. PS- housekeeping should not be cleaning the bedroom floors with bottled water…and sweeping the throw rugs with a broom! Is there no oversight? I had to call after day 3 of our arrival that a room service tray outside our room that wasn’t ours, needed to be picked up! Too many photos to add!!

Our stay at the Casitas at Cheeca Lodge was truly outstanding. From the moment we arrived, we were welcomed with a level of hospitality that made our vacation feel exceptionally special. A heartfelt thank you to Taylor, the Casitas Manager, and her entire team. Their attention to detail, warmth, and genuine commitment to guest experience set a standard that is difficult to find. Every interaction was thoughtful and personalized, and they consistently went above and beyond to ensure our stay was seamless and memorable. The Casitas themselves are beautiful, private, and the perfect setting to relax and enjoy everything Islamorada has to offer. Combined with the incredible service, it created an experience that exceeded our expectations. Taylor and her team truly represent hospitality at its finest. They made us feel less like guests and more like family. We left with wonderful memories and are already looking forward to our next visit. Highly recommend the Casitas at Cheeca Lodge for anyone looking for a luxurious stay paired with genuinely exceptional service. Thank you, Taylor and team, for making our stay unforgettable!