Cheeca Lodge & Spa

Let me start with my first call to Cheeca, I was fortunate to have gotten Taylor Torres on the phone. She explained in detail the hotel, also said to look her up when we arrived. Well we did but didn’t think she would remember us. SHE DID! Unbeknownst to us she is a manager. Taylor was very professional, friendly and helped us in every aspect of our stay. The accommodations were great, the staff very friendly, everything was clean. They offer a shuttle to many near by restaurants, that’s a plus. Great breakfast, lunch and dinners on premises. A great experience God Willing we will be returning in November. Thank you Taylor and all the staff that was there when we needed Go there you will not regret it

Fabulous resort, numerous amenities,very attentive staff. Would visit again and suggest to others. Oceanview suite.

Great hotel on The Keys! Fabulous food - the best we had on The Keys & we are real foodies! Great service at reception particularly from Jessica Wood who suggested we upgrade to a beach view in one of the newer rooms & she was so right! The room was fabulous with an amazing view & I loved the outside bath!! Great stay - if we ever return to that part of Florida we will def come back!

Excellent hotel and spa; beautiful and quiet at night. Service is great, food, accommodations are excellent. It's clean and well maintained. If you ever have an issue, the professional staff will find a solution. Highly recommend a visit.

Because of past positive experience at Cheeca Lodge, I stopped by for lunch. I was escorted to a somewhat undesirable table considering it was early and the restaurant was almost empty. The entire experience was TERRIBLE. I ordered iced tea & grouper. I waited for the tea... When I got up to use the restroom, the waiter flew over -- thinking I was leaving. I explained I was not leaving but "could the tea be delivered to my table?" I returned to the table and it had been bussed -- so I had no silverware and no water and NO TEA. The waiter came back and said, "Was that iced coffee you ordered?" He finally brought the tea -- 35 minutes after I ordered it. (again - empty restaurant and he was not busy). The tea tasted old and not desirable. Then, arrived the grouper. I was shocked that it tasted like a block of SALT. Otherwise, it had no flavor at all. It was not edible. The waiter did not check back to see how my meal was but eventually scooped up the plate of food that was missing a small bite and also did not question if everything was okay. I paid $31.+ for this mess. I saw manager Kevin when I was departing & explained the entire disaster -- how the waiter was entirely not trained and the food was not edible. He listened to me & I took his card. He emailed me that the service and food would be better "next time." There will not be a "next time." I stopped at a fish shack and had outstanding mahi. Considering Cheeca Lodge's prices and reputation, what I experienced is UNNACCEPTABLE.