Wild Dunes Resort

This was our second visit to Wild Dunes, and after such a wonderful first experience, we were excited to return—this time bringing our entire extended family to celebrate our mom’s 70th birthday (9 adults and 10 kids). We truly want to start by acknowledging the staff we interacted with. Everyone was kind and clearly working very hard—we often saw the same team members taking on multiple roles across the resort. That said, during a busy Spring Break week, it felt like the resort was significantly understaffed and not fully prepared for the volume of guests. Unfortunately, this led to consistent and frustrating delays. Food wait times reached up to 1 hour and 45 minutes, coffee regularly took around 30 minutes, and valet service ranged from 25–30 minutes. We also had trouble with the shuttle service—it never arrived despite calling both the night before and again in the morning. In addition, the poolside taco truck broke down on our first day and was never repaired during our 7-day stay, which further limited already stretched dining options. We were especially disappointed with the Easter egg hunt. We had signed our children up in advance, but the event felt disorganized. The first group of kids collected most of the eggs—some leaving with overflowing buckets—while many children in the second group didn’t receive any at all. This was particularly frustrating given the expectations set for a family-friendly holiday event. Overall, while we still see the potential that made us love Wild Dunes the first time, this visit did not meet those expectations. It was especially disappointing given that we encouraged our extended family to join us based on our previous experience. We hope the resort takes this feedback seriously, as improvements in staffing, organization, and guest experience are clearly needed. At this point, we are unsure if we will return in the near future.

Phillisa is great! She was so helpful and friendly at check in, and then she continued to recognize us, say hello and see how we were doing throughout our stay! Great ambassador for the property and always made us feel welcome and valued! Thank you, Phillisa!

Everything was amazing the food, experience, and service. Phillisa was very kind to us when we first got there and it made the experience wonderful.

Our experience at Wild Dunes was fantastic! The apparent we stayed in was spacious and comfortable. The access to the beach was easy and the pool was great (although definitely crowded). Expect to spend $ while you are there - all activities cost extra and food isn’t inexpensive, but overall we had a great stay and plan to go back!

I had such a wonderful experience thanks to Phillisa at Wild Dunes! From start to finish, she was professional, attentive, and genuinely kind. She went above and beyond to make sure everything was perfect and made me feel completely taken care of. Her attention to detail and warm personality truly stood out—it’s rare to find someone who combines both so effortlessly. Phillisa made the entire experience smooth, enjoyable, and memorable.