Wild Dunes Resort

It's a big resort with lots of amenities, but also a lot of guests... Do not expect any special benefits as a Hyatt member at this resort, at least that was our experience. If you are staying at the Residences at Sweetwater, lower your expectations, especially if you have a room without a balcony as this building is not as nice as the others on site. There is not a laundry on site even if it lists that as an amenity on the hyatt app. You can find parking if you are willing to walk a bit, even if the valet tells you there is not any. The resort is very nice, however, having stayed here once before this last visit did not live up to our expectations.

The Sweetgrass Spa is absolutely amazing. Everyone is so nice! The Sweetgrass salon was not my favorite. I kind of felt like a burden while getting a pedicure. Which is not the ideal experience.

The Boardwalk Inn is a beautiful property with a great location, and we enjoyed the beach and overall atmosphere. However, for a resort at this price point, we expected a more polished level of service and attention to detail. Our check-in experience was disappointing. We were given a booklet, but there was no personal introduction to the resort or explanation of basic amenities. Since we were first-time guests traveling with a toddler, it would have been helpful to have a quick overview of where to find towels, beach access, dining options, the fitness center, and family-friendly activities. The next day, we actually went back to the front desk hoping to get more information about the resort and its amenities. Instead of a quick orientation or recommendations, we were simply given a thicker booklet. While the information may have been available on paper, it did not feel like the welcoming, personalized service we expected from a resort of this level. There were also some maintenance and service issues that affected the overall experience. The indoor seating area at Hudson’s Market had a noticeable fly problem, and staff appeared more focused on chatting at the counter than addressing the cleanliness of the area. The walkway to the beach also had a significant number of bees, making the walk uncomfortable and giving the impression that additional pest control may be needed. The property itself is lovely, but the small details matter at a resort in this category. A warmer welcome, better communication of amenities, and more attention to cleanliness and upkeep would make the experience feel much more premium.

We rented a home through Wild Dunes rentals for our family vacation. While the house met our needs structurally, we were faced with major issues that impacted and almost ruined our stay. First the upstairs air conditioning went out on the second day, then the next evening the house ran out of gas for the range. Our dinner was ruined and we had to cook for over an hour on a very small grill. We never were able to cook at the house! What really has me pissed off, after complaining about our experience and drew an upper facilities manager into the complaint, he offered/promised a one day credit of our stay which I accepted as fair. THE PROMISED, AND SUBSEQUENTLY WAS TOLD HAD BEEN ISSUED, HAS NEVER APPEARED ON MY CREDIT CARD!!!! NO ONE WILL ANSWER MY INQUIRY FOLLOWING UP EMAIL TO RESOLVE THIS ISSUE. Signed, Pissed off

A great place for families but a little underwhelming for couples getaway — the food was sub-par for the price and the cocktails were def not worth the price.