Wild Dunes Resort

First time to Wild Dunes to celebrate a 70 th birthday with family of 10 of all ages Was a great location filled with activities to keep everyone happy

Location and overall experience amazing. Many food options, activities and of course the beach. Totally safe and no worry about leaving phone on chair at pool or on beach due to location (gated access and many employees). Need a little better customer service at some restaurant (pizza) and boardwalk bar. I would recommend this place, but four stars is due to high cost and not having a blow dryer that worked, no daily maid service (not sure what hiccup was but called to confirm it for day 2), daily towel service that threatens $25 if towels aren't "scanned" in, I couldn't give five stars. Great family atmosphere and recommend for vacations. Pro tip: bring your own smores ingredients and stick as prices at hotel are a lot.

Great experience! We had a great time at the resort and found it be a top notch place. The hospitality was second to none. I was very impressed with the valet service. They made the process of leaving the hotel to shop in Charleston extremely simple. Despite the chaos of guests departing at the same time, they managed what should have been a challenging situation with professionalism and ease. We want to thank Jace Sheriden, the Valet manager, for being awesome.

The rooms are very nice! Staff is friendly. They have a spa, restraunts & shopping at the resort. Pools are nice & very clean.

YOU ONLY GET 1 CHANCE TO MAKE A GOOD 1ST IMPRESSION!!!!! From the start, I was greeted by a bellman who offered me a cart for my luggage and walked away. I had to load it myself (I'm 80 years old) and push it up to our room. Not what you expect from a hotel charging about $760 per night and claiming to be a 4-5 Star hotel! Then they gave us the wrong room. I reserved a King Premium View room that their literature said overlooks the pool area and you could see the ocean (just barely). Our room overlooked 2 roof tops with noisy air conditioners and a driveway exit - where a truck came every morning and backed up to do something - emitting a horrible beeping noise at 6:00-6:30 AM every morning! I asked to have our room moved, but that could not be done. Sold out? I finally got a manager involved the next day and he reduced our room rate for the price difference of the upgrade that we did not get. TERRIBLE. I wanted the view and the ambiance. I already committed to the bucks. The rooms are terribly small and VERY poorly designed. There is far too little storage space for one's clothing for even just a 4-night stay. HALF of a small closet to hang clothes with 2 tiny drawers and one small drawer in each night stand. REALLY? That's ridiculous! We had to store our 2 suitcases in the bathroom so that we could move around the room comfortably. I mentioned earlier that I am 80, as is my wife. This resort is not designed for people over 65 with any sort of walking disability. There was very little signage to tell you how to get to the beach walking, and the staff was not very helpful in this regard. The per-registration concierge told me that we could rent a golf cart. Bunk. You had to rent it for at least 5 days. Where were the complimentary golf carts?? ZIP. Many of your guests agreed that the Wild Dunes Resort is more focused on revenue than on customer experience. To put my comments into perspective, I am a Diamond member of the Hilton chain and an Explorist member of the Hyatt group. I traveled the world and logged more that 2 million air miles before I retired, so I have some serious understanding how a real 5 STAR HOTEL operates. Wild Dunes IS NOT EVEN A 3-4 START OPERATION. Too bad, because the grounds are beautiful, the beds are comfortable, and the place is very, very clean.