Divan Istanbul

Location is great and rooms are decent but i will give this hotel 1 star for all other things that make your stay at a hotel great. Staff at front desk is a disaster with the exception of the employee who checked me in all the others were just bad at communication, rude, unhelpful and just not trained for a hospitality role. Concierge was on holiday for 3 out of the 4 days i stayed there!! A five star hotel without concierge and when they finally arrived for the 4th day they couldn't even help with a simple restaurant reservation. The hotel is also part of a corrupt deal with the cab drivers waiting outside who have their meters tweaked to rip you off. Making it quite difficult to trust them for your basic transportation needs. There is also no lobby in the hotel forcing you to sit in a cafe style restaurant while waiting for your rooms and all lobby needs. i found that quite awkward and uncomfortable. This hotel is far from five stars and i would stay at the intercontinental or Hyatt across the road for similar prices (if not better).

We spent 3 nights at the Divan hotel, in November 2016, and we did not regret our choice! The hotel is located almost in Taksim square; you just need 3mn walk to Istiqlal Street. It is the perfect spot, if you want to have quick access to the metro network; In fact the metro station is right cross the road. The hotel itself is a big property, Old but very well maintained. The rooms were spotless clean and the staff very friendly. our check in was fast and smooth, we wanted to explore the Asian side of Istanbul and the ladies at the reception helped us a lot, they provided us with network transportation's map and gave us some valuable advice. We got a room on the park side, so it was very quiet, we asked to have it on a high floor and they obliged. I cannot rate the food as we did not have food at the hotel; we wanted to enjoy the Turkish gastronomy and tried several coffee shops and restaurants outside. The check-out was as smooth as the check in and Yes, I would definitely recommend Divan hotel.

Just checked in at Divan this eve , found the check in extremely smooth and swift , definitely helps after the air and road travel! Loved the bell boys input and the way he explained things to my boys ����(the front desk could actually take some tips from this guy on being warm and interactive) House keeping staff great too! Wish the movie channels were in English as well though! Hoping for a good stay so that we may choose it each time we visit Istanbul ! Cheers

Divan impressed me with the following specific personal experiences; 1. Once you get inside from the hotel entrance, door greeter and security check visible and smiling at you/welcoming you and communicate well. 2. Main restaurant is absolutely fantastic - superb decoration, best service and food - salmon (the best I've had). 3. Divan Patisserie is also one of the must visit section of the hotel. Sit, relax and take some sandwich and wide selection of drinks or better yet take out their world' famous chocolates and Turkish delights. 4. At the lobby, I accidentally left my mobile. I went to WC and found out that my mobile is missing. I went to Reception and they said to me, just a few minutes we will check and investigate. Security come and handed me my mobile and he said they reviewed the CCTV and confirmed that I am the owner of the mobile. Quick and on the spot response. 5. Professional chauffeur - one of the best amenities, chauffeur service. 6. The hotel location is near to everywhere - restaurants, banks, foreign exchange, shopping, park - a lot of things to do nearby too. 7. Divan is such a great brand, it touches the Turkish culture, the Turkish hospitality and gastronomy.

Its an excellent hotel close to Taksim square, they provide shuttle service from Airports and to airports. The staff was professional and helpful, room service also was good i can say its an excellent hotel with affordable price.