Divan Istanbul

All was good in general, The staff are friendly specially Batwhan , he was always smiling and offering to help .. thanks

First of all, the location of the hotel was perfect. So close to Taksim Sq and Istiklal walking St. There were so many restaurants and Cafe near the hotel. Staff were kind and helpful. The breakfast was 4 of 5.0. it could be better and also the restaurants.

Divan Hotel: beautiful décor, but not worth the money. As a Belgian citizen living in Dubai and a frequent traveller, I expect attentive, professional service. Having stayed around this area before, I know there are better options. I’ll give Divan credit for the décor, and the gentleman playing the piano is a pleasure to listen to. Unfortunately, the service did not match the surroundings. Trying to reach hotel services from our room was frustrating: all the lines seemed to be busy. We requested a luggage trolley to help take our bags out, but nobody came. During our stay, the receptionist, Eda, was consistently unhelpful whenever we approached her. Her manner made us feel that asking for assistance was an inconvenience. Dirty glasses remained uncollected for two days. Extra pillows were requested but never arrived. Additional soap and hand cream took two days to reach us. The bathroom scale did not work; it might as well have been an ornament. The food was disappointing. Just across the street, there are plenty of places to enjoy authentic Turkish cuisine. To make matters worse, I found a fly in my glass at the Japanese restaurant. When I raised these concerns with Shafa, the concierge agent, her response was: “I can offer you a drink.” Wow. After so many service failures, I expected action and a proper resolution. In my view, both the receptionist and the concierge agent failed to handle our concerns professionally. Management should seriously review their performance. Beautiful décor and lovely piano music cannot compensate for poor service. This hotel was simply not worth the money. One stay was enough; I would not return.

The hotel is rated as a five-star property, but honestly, it doesn’t really feel like a five-star hotel. The staff were not particularly polite, especially one of the male receptionists. I had to wait quite a long time at the reception, although the female receptionist was very polite, professional, and knowledgeable. Overall, don’t expect the experience of a typical five-star hotel. The hotel is fairly ordinary and, in my opinion, doesn’t quite live up to its five-star rating.

We had a pleasant stay at the Divan hotel in Istanbul. The hotel itself is very nice , comfortable, well maintained and we enjoed the overall atmosphere and facilities. The location is also very convenient, making it easy to explore Istanbul and enjoy the city has to offer. However, unfortunatly, we found that some of the staff members, partcularly in customer service were not as warm, friendly or welcoming as expected. While the service is generally professional, a more pleasnt and welcoming attitude would have made our stay much more enjoyable. Overall, the hotel is a nice place to stay and has many positive qualities, but we feel that customer service and staff friendiness could definitly be improved to match the standard of the hotel. With more attention to the guest experience and a warmer approach from some of the customer service staff, this could be an excellent hotel. We hope the hotel takes this feedback constructively as the property itself is very nice and the facilities there are great to provide an excellent experience.