Shangri-La Bosphorus, Istanbul

Shangri La is simply the best hotel next to the Bosphorus within walking distance to shopping areas and restaurants. The food and cleanliness is excellent. The staff are very pleasant and obliging. The health club facilities especially the gym , sauna and jacuzzi are excellent and well maintained.

From the moment we walked in, the Shangri-La was impressive. The décor is genuinely both gorgeous and timeless, and the customer service was some of the best we've experienced. The staff was warm and attentive from check-in onwards, with the concierge walking us to our room and taking the time to show us all the amenities and how everything worked. We'd seen a few reviews mention inconsistent service, but honestly, every interaction we had throughout the hotel and our stay was impeccable. Some of the pictures also make the decor seem a bit dated but it was not at all. The location is fantastic too, with tons of great food options just steps away and an easy drop off spot just outside the main doors or a short walk to the main road for taxis and ubers. The ferry station is a short stroll from the main doors offering quick access to the Asian side and the amazing neighborhoods on the Asian side. The Dolmabahce palace is also literally neighboring the hotel. A few standout touches: afternoon tea was an absolute treat, breakfast was a lovely spread, and the Asian restaurant on-site served delicious food with excellent service. When our AC needed attention, it was fixed literally instantly. Our room was spacious with a very comfy bed and we really enjoyed the partial river view. Breakfast service had the occasional small mix-up, but staff were quick to fix it, so it never affected our experience. Overall, a gorgeous hotel with truly outstanding service.

I was there for business and the whole experience of staying in Shangri-la is superb, from the events to the restaurants to the rooms and especially with guest relations like Hu Mei Ying who really goes out of her way to assist in whatever we need, thank you, will definitely recommend to come this place again

I had a wonderful experience during my stay.Hu Mei Ying was incredibly friendly, warm and helpful. She always welcomed us with a lovely smile and made us feel very well looked after. Her service was excellent and professional, and she made our experience even more enjoyable. Thank you,Hu Mei Ying, for taking such good care of us. You are a credit to the team. I hope to see you again on my next visit!

What a fabulous hotel. Our room, with balcony, overlooking the Bosphorus was superb, immaculate, beautifully designed with a well-equipped and very lavish bathroom. Sadly we only stayed one night before continuing our journey but we will definitely return. We only have good memories of our stays with the Shanghai-La Hotel Group and think that one of their USPs is their exceptional customer service and warm welcome from all members of the team. You are really made to feel as if you are a most welcome guest.