Capella Ixtapa

best rooms,best food,incredible service!! excelent for couples!! We spend 3 incredible nights,and for sure will return,the service is very friendly and the suites are by far one of the best in the mexican Pasific!!

Cala De Mar is truly redefining relaxation. This hotel and its staff go out of their way to make sure you have everything you could possibly need on your trip. The general manager, Javier, stopped by to talk to us twice and even helped us order our dessert wines one night. Food here was amazing and we couldn't find a bad dish at any of the restaurants or using room service to the point that we had room service at least 10 times in 4 days. Free beer and guacamole was brought to our room every day at 5pm! Free bottled water was EVERYWHERE (seriously, we had so much water). They work hard to keep the pool quiet and Francisco, the pool guy, was attentive and helpful. The rooms are incredibly spacious and private with tons of towels and lots of free goodies throughout. The staff at the spa was so talented that we ended up getting 2 massages (Lette is a god tier masseuse). Cala de Mar's personal assistant was super helpful in a ton of different ways. I had actually gotten sick during my stay and she helped bring a doctor who treated me and prescribed me meds (that totally fixed me... despite some worries I had about getting treated outside the US). This hotel is seriously on a different level. I cannot express how satisfied me and my significant other were.

We are currently at this hotel as we speak! Got here Sat, 4/14. Here for the next week. Everything, service, room, food has been BEYOND OUTSTANDING!!! Feels like we have the whole place to ourselves! If you're seeking a secluded, quiet, NON-Touristy Boutique Style Resort, then this place is def for you! We have only seen maybe 3 other couples since we arrived Saturday. The service is impeccable, it seems as if the entire staff knows where we are at all times. When we went to town of Ixtapa, the front concierge called a taxi for us, told the driver where we wanted to go, as another concierge wrote down the license plate of the car, I'm assuming for safety reasons? This assured us and eased our worries (since the recent travel advisory warning for American tourists is at a level 4). We shopped the nicer area of the shops of Ixtapa, where we found shops like "Lacoste", "Nautica", and of the like. Our room we originally booked via Snap Travel (which I highly DO NOT RECOMMEND USING- EVER!!) Booked us for a plain Ocean Front room, promising to call the hotel prior to our arrival, to upgrade us to a Deluxe Oceanfront. When we checked in, the front desk girl said no one called (Snap Travel "agents") so we were lucky to be able to upgrade ourselves, for an extra $100 USD more per night. Mind you- Snap Travel does not have an actual phone number to actually TALK to ANYONE! It's all done via text. No instructions were sent to us prior, regarding simple things like airport hotel transfers. We stood and waited at the airport, looking out for someone holding up a board with our name, hotel name, SOMEthing... We had to eventually find our own taxi. I was texting with one of the Snap Travel agents throughout this ordeal, from the moment we landed and went thru the hour long customs line. She said she'd call the hotel immediately and let them know we were on our way, and would do the "upgraded room" for us. She never did a thing. That's when we found out no one had called, even tho the "Snap Crap Agent" blatantly LIED straight up to me! Our front desk check-in girl was a sweetheart. So was "Pedro" (I think that was his name?) That gave us the tour of the hotel when we first arrived. Other sweet, super friendly and helpful wait staff/concierges are Manuel and Felix. The staff here will basically prepare any dish you desire. There are only 3 restaurants on the property, which aren't all open at all times. It changes daily, and even tho the website says they have 24 hour room service, I forewarn you, if that's one of your must-haves (which sadly was one of ours...) They DO NOT HAVE 24 HOUR SERVICE!!! They stop serving at 11pm! So if you're late eaters like we

The location/views are beautiful. The rooms are spacious & the patios incredible. But for me, it was the service that set the hotel apart. Unfortunately, on the 2nd day of our holiday, I had quite a serious bike accident. A kind stranger called an ambulance for us + called our hotel. From that point on, the staff of the hotel was with us every step of the way. Nadia met us at the side of the road, came in the ambulance with us, stayed while I had stitches & waited to ensure I was settled in my hospital room. She then went back tot he hotel & brought us a few necessities. Carla rushed to the hospital with my wallet. Nadia came back on Day 2 to check in on me. Once back at the hotel, Carlo took us on an expedition to find a tetanus shot. Cruz greeted us with a smile when we returned, and helped us with any logistical challenges. Everyone went out of their way to make sure I was as comfortable as possible. Needless to say, it wasn't the vacation I hoped for - but Cala De Mar was a beautiful place to try to recover. I was fairly immobile, so I think we tried almost every item on the room service menu. The burger and steak quesadillas were favourites. I hope to return so I can properly enjoy the hotel - with no injuries!

My husband and I spent 10 days at Cala de Mar. Without exception it was the most amazing breathtaking view from our suite. The hotel is private, luxurious and quiet. If you are looking for a personal relaxing vacation the staff certainly will ensure you get everything you need. The hotel is very clean, runs efficiently and the food is good in all restaurants. Chef Alan made us Chateaubriand at the terrace restaurant which was the delicious. When you walk into the room you are on the patio. The personal plunge fininity pool was amazing, although we joked you would have to do 100 laps to get a workout. Our patio was very comfortable. We spent countless hours relaxing, reading and having a swim on the deck. We have stayed at many hotels but the chairs and sitting area were defiantly the most comfortable to enjoy the sun or have dinner and a glass of wine while watching the stars. We spent a few hours in the afternoon by the big pool and had great service. It was very comfortable. Patricia from housekeeping was pleasant and we joked back and fourth teaching each other words and phrases in Spanish and English. She was also very efficient and never a bother. My husband and set a challenge to walk every beach from Playa Linda to Playa Larga and we received great advise on directions, restaurants and places to see from all the gentleman. I would mention all their names but I certainly don't want to do injustice by misspelling them. Did I mention the beaches were fantastic, no rocks and miles of surf and sand. Taxi's are quick and we found them to be very accommodating, waiting for us while we explored or taking us to a new recommendation. We enjoyed the complimentary guacamole and beer at 5:00 everyday and also coffee, juice and treats from the library. We had no issues walking in any areas within Ixtapa or Zihuatenjo. The locals were caring and happy. Our experience in Ixtapa was fantastic, Thankyou to all the members of the Cala de Mar Team for making this a memorable experience.