Las Brisas Ixtapa

Had an incredible stay for a month. The service my Michael Angelo our server in the beach club was the best we ever have had. He absolutely made our stay memorable

Our experience in the Solarium pool Cafe is awesome. Great food and hospitality. Everybody is so happy and helpful. Eneyda is the Best!!

Moses was very friendly and an excellent server! 👌 One of the best during our time at Las Brisas. It was a delight to be served by him.

We have really enjoyed our time in the Ixtapa region and our stay at Las Brisas. It’s a beautiful resort with so many things to do and see right in the facility itself - from the amazing food and drink at the restaurants, to the well laid out pool area & the amazing beach! The Spa was also incredible, the two lovely attendants, Celica and Ximena, pampered us with an exceptional steam room and couples massage experience that we won’t soon forget! Las Brisas resort also offers an in-house adventure/tour consultant which made it super easy to go and see some sites outside the resort in a safe & relaxed manner. We also enjoyed the shopping opportunities available within the resort & a local artisan craft table was also set up daily with brightly colored pottery and jewelry available for purchase. The region itself is so beautiful and unique, the Sea Turtles tour to Playa Petatillo was an unforgettable experience and is something we would definitely do again! Don’t forget to try the Sopes! We also went on a private guided tour of Xihuacan where we got to learn about the history of the region, about the current local climate (economic wise) and its place within Mexico in general. We also ate at a local restaraunt and had some of the best barbecue chicken and tortillas we’ve ever had! All in all it was an amazing trip and we will certainly visit the region again.

The ugly: My spouse’s mother passed away unexpectedly mid-trip. We returned home eight days early to support family and handle arrangements. I contacted our travel provider by phone and email requesting a refund for the remaining eight days of our trip due to exceptional circumstances. The travel provider's response was ‘we are not getting a response from the hotel.’ So how do you conduct business with a hotel that doesn’t respond to you? We would’ve been happy with a travel credit, but they didn’t even offer that. I contacted Las Brisas four times by email requesting the same and all I got was ‘here’s our survey.’ We checked out with the Concierge, told her we had no response from the hotel regarding our refund request. She called someone and then went and spoke to someone. She told me, to my face, we would be getting a full refund to the credit card. That never happened. I should’ve asked for that in writing, but wasn’t thinking clearly and frankly was just grateful we finally got some response from the hotel. The Bad: there are a LOT of stairs. Believe them in the hotel write up. There was literally no way to get to a restaurant nor the beach without stairs. The lobby bar opened at 4:00 p.m. so if a person can’t do stairs to get to a bar, you go thirsty until 4:00. There is no entertainment, not even a piano player. No gluten free options at the beach bar. Margaretas are different here. Don’t expect a traditional lovely PV margareta. The good: room was great, balcony even better, full sliding doors open to the deck which has a hammock. The bed was very comfortable. Lots of pressure and hot water in the shower. The buffets were very basic but the food I could have (GF) was tasty. The grounds were lovely and very lush. Enjoyed the adult pool. Overall a good hotel, we just had a bad experience and received no support. Both Expedia and Las Brisas should have written refund policies for a death.