From the arrival tot he departure, I felt that I wasn't a client who had last visited 10 years ago, but rather a regular part of the family. Attention to detail is a must to luxury experiences and every detail was taken care without a huff or a puff from us. The breakfast and the comfortable beds alone are worth the stay, add to that the staff and the surroundings and its a sad moment at check out time.

We ended our hike/bike/safari trip at the Johannesburg Airport but unfortunately our flight back to NYC was cancelled. We considered staying at the airport but thought it would be more pleasant to uber the 25 minutes to the Westcliff. Couldn't have made a better decision. The property is lovely and the staff so kind - they extended a late checkout so we didn't have to spend hours and hours at the airport. The next day we bid our new friends farewell and went back to the airport where the second night's attempt to fly back to the states was also cancelled. Rather than accept a random bad hotel night on the airline we called the hotel and returned by uber after 1 AM. Again, lovely staff, comfortably room, peaceful surroundings - another late check out - and back out to the airport. The third time was the charm and we made it back to the states but will be forever grateful for the two days and nights that we found refuge at the Westcliff. It is a wonderful hotel run by a terrific staff - could not recommend it more - in or out of an emergency!

We stayed at The Westcliff from April 4 thru April 6,2024. We were warmly greeted upon check-in and the process was seamless. Our room was lovely but the bonus was the large terrace overlooking the serene neighborhood. We enjoyed a lunch and a dinner at the restaurant and found the options to be a bit limited. However, The breakfast buffet, offering many delicious hot & cold choices is not to be missed!

Stayed here several times it is a stunning place to be in, makes you feel like you are not in South Africa. Keep in mind its a very high end place so the price is very high end as well, it is somewhat worth it if you want an escape from SA / Gauteng and not travel far or for too much. its absolutely stunning.

We went to the Four Seasons Westcliff on dec 31st to spend one night there for New Year’s Eve. We arrived at 12:00 pm and since our rooms were not ready we went to the Flames restaurant for lunch. For appetisers we ordered hallumi kataifi, burrata salad and prawn and avocado cocktail. The halloumi was good I didn’t try the prawn and avocado cocktail but it didn’t look really appetising and the burrata I sent back because when I cut the Burrata it was completely dry in the middle with no cream. I have never seen that anywhere. They told us this is how it comes I told them they need to change their supplier because this is not the way it’s supposed to be. Even Woolworths has better Burrata. Then for mains we ordered the truffle burger with fries x 3 and I wanted the bone marrow which was an appetiser and one mac and cheese from the kids menu. They came back to us 10 min later to tell us they did not have bone marrow so then I Ordered the cauliflower soup. I took a bite of the burger it was ok I couldn’t taste any truffle to be honest and the truffle fries had no truffle in it either. The mac and cheese was really good. My soup was ok some bites were bitter but I’m not sure why. When I went to use the restroom one was out of order so only one was available but it was occupied. I waited a bit but it was taking too long so I went to the handicap one and the lock was broken and of course someone walked in while I was doing my business. This is supposed to be a 5 star hotel we have stayed at other Four Seasons in other countries and it’s not this standard. Very disappointing. This evening there is a New Year’s Eve event at the same restaurant shouldn’t they at least make it a priority to get the washrooms fixed? Unbelievable. Honestly you shouldn’t be charging 13500 rands per room per night for a premier view room if you can’t fix the washrooms at the only restaurant you have. The room was very nice but had too many issues. The balcony door did not lock, the lights in the balcony were not working. My sink in the bathroom was not draining properly. New Years Eve was very nice. Buffet was nice and the band was amazing. Breakfast was a bit of a mess. Only one person at the egg station so eggs took very long to get. She also messed up my son’s omelette order and added bacon, we do not eat pork so that was a bit annoying. You should have at least two people at the egg station if you know you will be busy since it’s New Year’s Day. I really don’t think based on the prices they are charging for the room that it is worth it overall. Four Seasons Westcliff is not a 5 star hotel and they have a lot of work to get to that level.