Turtle Bay Resort

This resort is lacking in every way. The grounds are not very interesting. There is a small beach with not enough chairs for all the guests. There are 2 very expensive restaurants (where buffet breakfast is $55, and a fried Kampachi fish for dinner was $225). There is no minibar in the rooms. The lower floors have limited sea view. For betwen $1000 and $2500 a night, there are better resorts - Four Seasons or Auberge Properties are far more beautiful and better managed. This property does not provide the quality and service one would expect.

Gorgeous hotel in a gorgeous location. My room (ocean view king room) was beautiful and spacious and up-to-date. Large bathroom area with stand-up shower and toilet in a room with a door and an "anteroom" dressing area with large closet and sink. It wasn't super crowded this time of year (though the weather wasn't great either, so...). My only complaint is expense-related, which is probably odd when one is staying at a Ritz-Carlton. But it was frustrating that many resort activities were not included in the resort fee. Room coffee maker (Lavazza) is not great - six pushes of the button to get a half-full mug of lukewarm coffee, so I had to purchase coffee from the coffee shop each day. I had a rental car which was nice for seeing things in the area (North Shore surfers!) and getting groceries. Kawela Bay is gorgeous, especially early in the morning. Every employee was wonderful, helpful, and friendly.

Gorgeous views from the rooms and lobby area which is adequately designed to be a common space/hang out area. Various dining options, with ok food. Staff is overall very friendly. Exercise classes are great and the activities are well thought out, especially for kids. Horseback riding is a plus. Pool gets a little crowded.

I heard someone at the pool refer to this hotel as a “4 Star Ritz” and that feels about right. The grounds are beautiful, but it is probably too big for a typical Ritz Carlton level of service. The concierge hours are limited, no turn down service, limited room service, insufficient space at the pool/beach (saw one person reserve 12 pool chairs for themselves at 7AM like this was a cheap Caribbean all-inclusive). The activities are ok, but many have to be paid for and there are VERY minimal options for offsite dining and almost no indoor activities to speak of - the rainy day set-up for kids was a few boardgames and a Wii thrown in a conference room. Staff was great, room was cleaned daily and most needs accommodated. The on-site surf school was terrific, highly recommend! Overall, ok stay but not RC standard and prices felt high relative to the offering (albeit at peak time and compared to other luxury options).

What an amazing hotel! Such a stunning property!All rooms have an amazing view as the hotel is situated right on the point, surrounded by ocean on both sides. Every room has a great view, backed by the calming and gentle roar of the North Shore waves. The Ritz has a front row seat to one of nature’s most majestic sites! Loved the bars, restaurants, shopping and all staff from every aspect did a stellar job pampering us! Our 10 yr old grandsons loved the private surfing lessons and Surf with a Pup! This hotel is definitely worth the beautiful drive and they do a marvelous job of capturing the spirit of the Hawaiian and North Shore culture.