Turtle Bay Resort

This was a family trip that also included a conference. The hotel itself is beautiful and expansive. Even after five days, we still did not see everything the property had to offer. Parking was easy to find, making valet service unnecessary. The hotel posts a weekly schedule of activities on a board, which was a nice touch. Standing at the check-in desk, which seems to hover above the ocean, truly took my breath away. I especially enjoyed the enormous seating area in the lobby. It is the kind of place where you can sit for hours, people-watch, or gaze out at the ocean while enjoying a drink from the bar or café. The café, in particular, was excellent. My toddlers loved the children's pool, which included its own slide. They also enjoyed the complimentary bikes that guests can use for a few hours to ride along the beach. The rooms were somewhat disappointing in terms of size. Our patio faced a wall, so we did not have an ocean view or even much of a breeze. The bathtub was also quite small, which was another letdown. While the service was good, I would not consider it five-star. Given the size of the property, I understand that accommodating every request can be challenging, but when I asked about upgrading to a suite after seeing how small our room was, little effort was made beyond a simple apology and an explanation that the hotel was at capacity. I would absolutely recommend this hotel. It is beautifully designed and sits on a beach that is genuinely swimmable, which can be hard to find. However, despite its many strengths, I would hesitate to classify it as a true five-star experience.

My family and I recently stayed at the Ritz-Carlton, Turtle Bay in Oahu, Hawaii, and had a wonderful experience from start to finish. We booked through The Edit program and were grateful to receive both an early check-in and a room upgrade, which made our stay even more enjoyable. The staff throughout the resort were exceptionally friendly, welcoming, and attentive. While we experienced a few minor issues in our room, they were addressed promptly, professionally, and with genuine care. It was clear that guest satisfaction is a top priority. A special thank you to Ana at the front desk for her kindness and understanding regarding our late flight home. She went above and beyond to ensure that our family remained comfortable throughout the day until it was time for our departure. Her thoughtfulness and outstanding customer service truly made a lasting impression. We thoroughly enjoyed our stay and would not hesitate to return. Highly recommend this beautiful resort to anyone visiting Oahu!

Overall great experience staying at the resort. Adult pool is laid back and quiet overviewing the other pools. Staff right through was super friendly! Food options are okay.. not great variety and a bit confusing how menus changed at times. My wife and I enjoyed our time and would recommend to friends. Super accommodating property!

Nice place, quiet and peaceful.

The North Shore of Oahu is a must visit. And, there is really only one primo hotel in the whole area, the Ritz-Carlton Oahu, Turtle Bay. Its location is spectacular, can't ask for better. It has built out the whole family resort experiences: golf, horses, surfing, hiking, biking, a beach! But it is a 5 star wannabe built on the concrete bones of an aging 4 star resort. For example, we also stayed at the Halekulani in Waikiki and the 4 Seasons at Ko Olina near Honolulu. Now, those are luxe 5 star! Turtle Bay did redo its entire lobby area, and some will consider it spectacular, and some will consider it huge and coldly airport-like. Turtle Bay charges 5 star rates and it can get them. The rooms are still a bit cement rectanglish and the furniture in our ocean view room needed upgrading. Some items, like the waste baskets, you wouldn't pay a dollar for at a garage sale. The baseboards were battered, and the wall paint betrayed dirty hand prints when the light was a certain way. Our pillow cases were worn, the sheets looked old. The view is great. The dining is okay, but not going to be wow, though the pool bar food was first rate. And the biggest problem, which may or may not effect all seasons and visits, is that the north shore is damn windy and when it is windy, it is suboptimal. So go and enjoy, but if you are a seasoned 5 star traveler, lower your expectations.