Turtle Bay Resort

It was nice but definitely not worth the money. At $2000/night I expect a large room with all the amenities. This was a 4 star at best and not even close to the Weston I spent 4 wonderful nights on the Big Island. The room was small, clean, and just ok. The property was great but again not worth the price.

Had a great family visit to this Ritz. Service at every level was outstanding and it’s a beautiful property. I’ll specifically mention Patrick at the adult pool. Wow, you won’t find a happier person and that comes through in his service. We ate at Roys and Alaia and both were good. We also visited the spa which was nice, but there are no water features, but still a positive experience and service. My only con is: I purchased a cabana at the adult pool. The cabana was nice but for the price it comes with nothing except a minimum spend. Even a platter of food would have made me feel better about this experience. Overall we had a great time.

This hotel is beautiful. The interior is breathtaking with its open views. Great pool selections for kids vs adults, nice room, lovelier bathroom and good restaurants. The people who work here are super nice and it is a high level of customer service with anything you need. Our only surprise was that charge to use beach chairs and snorkels. We thought that would be included for the premium price of the resort, but certainly didn’t ruin our time. Highly recommend if you want to level up your experience!

This is our second visit to the Ritz Carlton in O’ahu and it certainly did not disappoint. Travelling from Australia, we came here to relax , unwind and spend special time together as a family. The staff are incredibly welcoming and the resort is beautiful. We love all the hotel trails and walking tracks, the beach is excellent and the pool is perfect. We spent seven days here and drove to local eateries and food vans at night time. Dinner at Lei Leis, the Beach house was fun. A beautiful place to unwind during the cold Australian winter .

This was a family trip that also included a conference. The hotel itself is beautiful and expansive. Even after five days, we still did not see everything the property had to offer. Parking was easy to find, making valet service unnecessary. The hotel posts a weekly schedule of activities on a board, which was a nice touch. Standing at the check-in desk, which seems to hover above the ocean, truly took my breath away. I especially enjoyed the enormous seating area in the lobby. It is the kind of place where you can sit for hours, people-watch, or gaze out at the ocean while enjoying a drink from the bar or café. The café, in particular, was excellent. My toddlers loved the children's pool, which included its own slide. They also enjoyed the complimentary bikes that guests can use for a few hours to ride along the beach. The rooms were somewhat disappointing in terms of size. Our patio faced a wall, so we did not have an ocean view or even much of a breeze. The bathtub was also quite small, which was another letdown. While the service was good, I would not consider it five-star. Given the size of the property, I understand that accommodating every request can be challenging, but when I asked about upgrading to a suite after seeing how small our room was, little effort was made beyond a simple apology and an explanation that the hotel was at capacity. I would absolutely recommend this hotel. It is beautifully designed and sits on a beach that is genuinely swimmable, which can be hard to find. However, despite its many strengths, I would hesitate to classify it as a true five-star experience.