Four Seasons Resort Hualalai

This was the best hotel we have stayed at in years. The room was clean and the service was incredible. We had whatever we needed the entire time. Anything you can think of eating was available at one of their restaurants. The snorkeling in the lagoon was fun. We had an indoor and outdoor shower in our room. Room service was fast and tasty. The prices were cheap compared to what we spent on Maui. They even helped us book a fishing a trip. Only negative was the sound of the people in the room above us. The walls are pretty thin.. could here every time they used the restroom.. Other than that 5 stars ;) Thanks Trevor1 you made our welcome and stat memorable forever. <3 Might have been better as just a couples trip without our child. But he still had a blast.

We have been going to this property several times a year for many years. It continues to be truly outstanding, in terms of both the resort property and the level of service. Many of the guests are repeat visitors and the management looks after them. They do not "package" the property, and the guests pay full price -- and don't mind doing so. They are not budget-minded tourists looking for a cheap bargain. It is also a wonderful place for families with young kids.

We love Hualalai and spent a week there in early December. We love to visit this property and had a relaxing time enjoying the beach, pools, restaurants and bars. Great spa, gym, walking trails. We love to look at the stars at night and saw shooting stars on several nights. The staff do an amazing job making our experiences special. Mahalo, see you next year.

The property is aesthetically beautiful but the service was lacking compared to other Four Seasons in Hawaii. The resort was full of corporate events which led to pools/restaurants being closed periodically.

We stayed at the Four Seasons last week for 6 nights while our adult kids stayed at Kona Village. We stayed at Kona Village in August and we thought we would try the Four Seasons this time. The Four Seasons has an incredible footprint and a reasonable amount of activities to participate in. But the staff seems hurried and disinterested in their roles at the resort. The gym is a complex. The equipment is dated and I never encountered a staff member even though I used the gym every day. We ate at all of the restaurants at least once and a few multiple times. The food is good but the service is average and nothing was memorable. We didn’t realize they have a usable beach until the last day because the staff doesn’t really interact with you. Kona Village has an amazing beach and we used it for swimming, kayaking and snorkeling. The staff at the Four Seasons told us our adults kids were not welcome to use the pool, spa or gym but could use the restaurants. The staff at Kona Village welcomed us to use all of the facilities since our kids were staying there. So we used their spa, pools and beach more than at the Four Seasons. The best way I can describe the Four Seasons is mass market luxury while Kona Village is intimate uber luxury. We played golf at the Four Seasons and they let a five some play in front of us. I expressed my concerns for a slow round and a gentleman that I assumed was the starter said he would make sure they played quickly and would monitor their play. We literally waited 5 to 10 minutes before every shot for the full18 holes. No one ever checked for slow play. The resort didn’t seem too crowded so maybe they were short on staff. We enjoyed our stay and having access to Kona Village helped make it a special week. I think if you have young kids then stay at the Four Season. If you have older kids or all adults stay at Kona Village. The beach is amazing and the service is beyond compare.