Four Seasons Resort Oahu at Ko Olina

We are currently staying here. The people next to us were smoking nonstop and it was coming into our room. We complained and they said they addressed it. Then it kept happening again and again and again. I got sick of it since the whole resort is non-smoking. I complained again and guess what they did? They did not kick those people out even though they TOLD US they had seen them smoking in the balcony! They moved us to a worst part of the hotel. It was over a LOUD bar area where we could hear the cutlery being used through our closed lanai doors. I have a very important interview tomorrow morning and desperately need a quiet room. I had requested a quiet room before we even checked in because I have insane insomnia. The second room's bathroom is not updated even though our other room was. Look at the photos. Dirty and old. They made us pack up and move even though the other people were the ones that were and are currently still violating the rules. After 3 days of nonstop smoking, I am now pissed. The manager just told me "don't talk to me like that". I never cussed at him or said anything personal to him. I just raised my voice when I was complaining about being moved to a bad room. Then he said he could not kick them out because he "needed more evidence" even though he had just told us that they had confirmed it was the people next to us. They had booked 3 rooms, we only had one so I know the real reason why they are not kicking them out is because of the money they are making for 3 rooms vs. 1. After I complained the first time, these guests also started harassing us by slamming their doors 4 times back to back at 4am!!!! It woke me up out of sleep. But no consequences for them. Only for us. We are made to feel so marginalized. I literally just stopped crying. They made us feel like they are doing us a favor by saying that they are giving us 2 connecting rooms instead of the one UPDATED club room. The manager kept telling us that he "had a thousand things to take care of today but that he was instead helping us." Even the first manager that I complained to the first time did nothing for us. She only offered to move us to, again, a room that was not as nice as our booked club room. Again NO consequences for the idiots that were smoking and creating issues for us because 4 four seasons wants their money for 3 rooms! This is not a 5 star hotel. They do not care. We are stuck here because it is thanksgiving week and most hotels are booked solid. They nickel and dime everything here. The food is $70 a plate and it sucks. This is one of the worst experiences we have had in a long time. They also lie about how you cannot take free drinks out of the club lounge. I was told it is due to the "liquor license" but that is a lie because they let you take the PAID drinks anywhere on the property. I am a lawyer and that is NOT how liquor licenses work!!! Again $$$$ is all they care about. We paid more than $13,000 for one week FOR ONE ROOM just to be treated like we do not matter. Even when my kids needed to take an online exam, we asked them if we could use a small conference room for my kids, they tried to charge us $750 plus tax for 3 hours! I had to complain to them before they let us use it for free. The beach sucks since it is very sloped so you will be sliding down your beach chairs and your drinks will not stay on the table. The guests are also quiet trashy. I feel like I am on a carnival cruise. The rooms are dated. You will be ignored at the pools. The toiletries suck. Even the location sucks. Stay away. You are better off at a Hilton. I am trying to find a new hotel now so we can get out of here and try to salvage the rest of our vacation.

This particular hotel was not as luxury as some four seasons, but it's still very nice and the service was truly outstanding. Every single staff member made us feel pampered. The smaller grounds made it easy to navigate with kids, and while my kids are out of strollers, many families with young kids were able to take their strollers to the pools which makes life easier. Appreciated the public trail system out front for long morning walks and a grocery store across the street.

My wife and I visited for our 5th wedding anniversary and couldn't have been more impressed. The service was fantastic as you would expect at a Four Seasons - extremely warm and attentive. The room was well furnished and spacious. The pools were not overly crowded - even the adult pool at its peak (Friday afternoon) had some open seats, and the other pools had even more room. We were able to play tennis and use the fitness equipment whenever we wanted. My wife also had a massage and facial and thought the spa was excellent. All of the restaurants are fantastic, but the breakfast buffet at La Hiki was a standout as was Mina's Fish House. I don't think I've experienced a breakfast buffet with better food or a wider variety. Also, the complimentary coffee and small pastries in the lobby starting by 6am were such a welcome treat given that my wife as still sleeping (and on that note, the coffee served throughout the hotel was delicious). And don't miss the speakeasy style bar called Five One Six with a rooftop lounge - it was so much fun. Of course it's all as pricey as can be, but it's the Four Seasons and offers an experience that is a cut above anywhere else, so I felt it was worth it for a special occasion. We plan to return with our kids in the future. Thanks for a wonderful stay!

This is a very busy hotel. Not the usual four seasons vibe. The hotel itself is an old Marriott property so it’s large and loud with the open atrium sound as travel. This place also host many large events so if you’re solo traveler like me may be hard to find a quiet spot. I arrived on a Friday, the adult pool was jampacked. It was ridiculous. My room wasn’t ready, but the guy who checked me in was really nice. His name was Ryan. I liked my room. It was a good size. Very comfortable great linens, beautiful view as long as I kept the sliding doors closed otherwise I’m hearing shouts of celebratory yells of several weddings going on on the big lawn. Set up and breakdown of large tents caters trucks backing up crazy busy place and this is the end of September I can only imagine what it’s like during the summer. I think it’s way overpriced, but the spa keeps bringing me back. This place has the best spa on the island. I kid you not!

My experience was good . But not perfect how supposed to be for the 5* hotel . This is beautiful hotel but at the bar ( pool area ) was so old glasses and plates with the scratches. I think this is not ok for the hotel of this type and level