Lilianfels Blue Mountains Resort & Spa

Our stay at this hotel was a little disappointing. The rooms are a nice size but that is about it. the pillows were thin, the shower head too close to the wall that you bumped yourself on the soap holder trying to get under the water. We had a drink in the lounge and the floor under our table was dirty with left over food and a fork. There is no mini bar in the room. We arrived back at the hotel on a Saturday night at 10pm and wanted a night cap with our friends who were also staying. Not possible, the bar was closed and room service was as well. A mini bar then would have been convenient. Not worth room rate in my opinion.

We went to have a Birthday lunch on the 24th. We are local. We have lunched there for years. The lunch menu is very disappointing. Bar food , not a proper lunch menu. We were not told beforehand this was the case. Very pricey for what it was. For a full menue we would have to go after 5pm. Dinner. Please amend this because we wont be taking guests for lunch there again .

Charming hotel with beautiful grounds and tastefully decorated lounge. Not impressed with the room, though: it was very tired-looking; the plumbing system was old fashioned with separate hot water and cold water control, making it very hard to find the right temperature; water flow was very low. No towel racks in room; no ATM machine on premise. Breakfast selections were very modest, although the croissants tasted much better than those we had at many other hotels. The breakfast hours were also too late; it began at 7 am. Food at Echoes Restaurant, Darley’s Restaurant, and MIss Lilian was satisfactory, but nothing special. Food was salty in Echoes Restaurant even though we requested low sodium. At the Darley's Restaurant, the scallop was chewy, and pork terrine too salty. Portion size also too big.

I’ve just had the most fabulous stress relief massage by Charlotte (therapist) from start to finish all of your staff are a credit to your brand. TRUDI welcomed me on arrival and made sure I was prepared for my treatment. This is the 2nd time I have visited Lillianfells spa I will definitely be back again & again & again. What are you waiting for book your treatment NOW

I visited the spa today and was made to feel very welcome. Trudy at check in was clear with her directions as to where to go etc., and had a lovely cheerful manner. My therapist, Vanessa, was delightful and a real master of the art of massage. She was careful to ensure the pressure was appropriate in different areas. The massage achieved its objective, with total relaxation accomplished. Well worth a visit. I’ll certainly be booking in again when next visiting the area. Thanks you spa staff for ensuring a wonderful experience. It’s clear that you understand the importance of customer satisfaction.