The Zuri Kumarakom

Unless one intends to cause discomfort to guests, I would like to point out a significant issue with the rooms: in particular room 304, where the air-conditioning outlet is positioned directly above the bed, as is the cooling fan. This layout should be reconsidered, as it negatively affects comfort and sleep quality. Aside from this, compliments to the architect who designed a charming resort well integrated around the lake. The cuisine is good, and the breakfast is also appreciable. A clearly positive note goes to the wellness center, which accompanied, pampered, and relaxed us throughout our stay, representing one of the property’s strong points. Another negative aspect concerns the inability to air out the room: for three days we were forced to keep it strictly closed to avoid the numerous mosquitoes present in the resort. Installing at least one mosquito screen on a window would allow guests to sleep with the cool night air, rather than enduring the heat. With a small investment, the overall guest experience could become truly pleasant and fully worthy of the beauty of the property.

Excellent service, great choice of food and delicious cuisine in a beautiful setting. The resort is on the lakeside. I would recommend and come again.

Luggage was 45 min late to room Rooms had wear and tear Screws were coming out. Gate had wear and tear. No hand shower in washroom. Flush tank button was behind seat cover. Poor lighting.

Stay period: 23–27 December I chose this resort based on its reputation, photographs, and location, expecting a complete luxury experience. While the property and setting are impressive, the food and dining experience were consistently below expectations for a resort marketed as 5-star. What the Resort Does Well Excellent backwater location with scenic views Large, beautifully landscaped property with a private lagoon and abundant birdlife Wide range of recreational activities and a convenient private jetty for shikara rides Spacious cottages and private pools The Christmas Eve gala was well organised and enjoyable, with good food Areas That Need Serious Improvement Breakfast quality was disappointing throughout the stay Limited local options and poor execution Idlis were stiff, vadas hard and reheated Parathas and curries were unpalatable Boiled eggs and fried items tasted stale Basic table condiments often missing and had to be requested repeatedly Cloth napkins appeared old and unpleasant In-room dining was substandard Excessive oil in most dishes Poor seasoning and balance Dal makhani was overly salty Chicken soup had minimal chicken content Service consistency and recovery Restaurant staff appeared disengaged and poorly presented for a luxury property Feedback regarding breakfast quality was shared, but there was no visible follow-up or service recovery, which was disappointing given the length of the stay Room cleaning was missed on Christmas Day, reportedly due to staff shortage Maintenance & operations Bathroom issues (bathtub overflow, WC flushing inefficiencies) Resort buggies were old and noisy and did not align with a premium resort experience Overall Assessment The Zuri Kumarakom has all the physical advantages of a luxury resort, but core hospitality elements—particularly food quality, dining operations, and service recovery—do not currently align with its 5-star positioning or pricing.

Summary: One of the most terribly overpriced food and tiny portion sizes I have seen in my entire life. Avoid. I am sure there are better options available at this expensive price. The good: Resort is picturesque, right on the lake, with good greenery and landscaping. There is also a manmade lagoon inside which adds to the calm and serene atmosphere. The bad: this is going to be a long list Food: atrocious pricing and ridiclously small portion sizes/ I have stayed in many 5 star resorts across India and abroad but nowhere I felt so cheated about the food. And another issue is there is absolutely no options outside the resort, so you are very much stuck here. Rooms: Rooms are spacious but the maintenance and fitments are not modern or uptodate. They have an age old small TV with cable connection and horrible picture quality with hardly any channels. The fitments in the room and bathroom are showing their age clearly. Simple things like water in the wash basin was not going away, it was getting choked. Service: Pathetic. we were locked out of our own room twice due to some problem with the lock. First time, they took 45 mins to fix the problem where we were stranded outside. And the manager comes and says sorry reluctantly. According to the manager, this is a SMALL issue, nothing for us to be angry about. property: while overall property is nice and on the lake, the lake view is completely obstructed by pool villas. while I understand that the hotel wants to earn more from the pool villas, they should have at least left a decent open space for the 90% people in the hotel who are not staying in the pool villas. There is also lack of sitting places across the property to sit rela and enjoy the views. Bottomline: Avoid, many better options available at this price.