The Ritz-Carlton Key Biscayne, Miami

Stayed one night and checked out to stay at a much less expensive place, literally in the shadow of the Ritz and had a better experience. The bedding was very disappointing, especially for such an inflated price that you pay gone or the days when Ritz Carlton meant the bedding experience that was luxury even though the resort has been completely redone it just doesn’t feel a high caliber. I remember it from years ago one of the things that turned me off was how the Rado was quoted, and the resort credit didn’t appear when I booked it and the fees that piled on top of the already high rate were surprisingly outrageous.

This was our third stay at the resort but our first since the renovation. Let me start off by saying that this is one of the most kid-friendly resorts we’ve ever stayed in. We traveled with a large group with four kids—they cried when we had to leave! We were very impressed with the renovation as well. Pros: -Cleanliness!! -Check-in was a breeze—the bell hops, concierge and front desk staff couldn’t have been more friendly. -Spacious rooms -Splash pad, pool and beach were extremely close together for the kids -Adults only pool was very serene -The food!! We ate at their two main restaurants, Luma and Paralia, and both were excellent (we did not get to try Dune Beach bar but the vibe looked amazing) -The live entertainment on Saturday nights! To be honest, this started as a con for me because we LOVED the salsa band from before the renovation. But the duo they have now is fantastic! Cons: -Housekeeping. On the second day, they showed up at 4pm to clean our room while we were trying to get ready for dinner. I left the room and told the lady that my husband was in the shower and to give him five minutes before going in. She must not have understood—she went right in while he was showering. On the third day, they didn’t show up at all—no cleaning, no turn down service. -Pool service. Let me start by saying that the hotel was PACKED, which was a little strange for early August. Every pool chair was taken and I know these servers were hustling. But it was very frustrating receiving the wrong food constantly (like guac with no chips) and trying to flag people down for service. When paying almost double what we were paying from before the renovation, we did expect a little more from the service. Even with these hiccups, we couldn’t recommend this hotel more. We had a fabulous time and we are very excited to return!

We visited the Ritz-Carlton Key Biscayne for breakfast with my wife and son, and Luma did not disappoint. The buffet was outstanding, with beautiful presentation and a spectacular variety of fresh, delicious options. The omelette station was a highlight, our chef prepared everything perfectly and made it fun to watch. Special thanks to our server Andrea, who was warm, attentive, and welcoming from the moment we sat down. She made the morning feel effortless. A gorgeous setting and genuinely excellent service. We will be back

Our family just finished a wonderful five night stay at The Ritz Carlton Key Biscayne and the Club Lounge team made it exceptional and memorable. Myriam and her amazing team (Maggie, Monica, Angel and Kelly) treated us like family from the moment we arrived. We celebrated our son’s 16th birthday during this stay, and the team went above and beyond: a cake topped with his favorite food, a photo from his 7th birthday (also celebrated there!), a beautiful birthday card, and a very heartfelt moment when other hotel team members joined the celebration to sing “Happy Birthday,” a gesture inspired by Myriam. It was unforgettable and memorable! Our heartfelt gratitude for creating a very memorable 16th birthday for our son! Warmly, Isabel and Robert T.

I don’t usually write reviews, but I honestly have to say this was one of the most relaxing experiences I’ve ever had. The staff was incredibly kind, welcoming, and understanding. Every single person I interacted with treated me exceptionally well. Luma, the restaurant, was outstanding. The service, the food, and the attention to detail were all excellent. Everything was thoughtfully prepared and presented. If you enjoy Italian cuisine and drinks, you’ll absolutely love it. If you’re looking for a place where you can truly unwind without interruptions, go there before everyone else discovers it., btw I recommend the principal bar so bad.