Largo Resort

I am putting down my experiences in black and white with the hope that it will stir you into quick action. Echoing a widely popular sentiment here, my recent stay at your place was nothing less than a budget horror flick. Here's the cherry on the sundae: your website. I understand it's about good marketing, but outright lies? Is that the new norm? Bike rentals? What bikes? If you meant those rusted, ancient artifacts that should belong to a museum rather than a functioning resort, then backdrop nailed. And let's not forget those invisible kayaks. Walking into our room was like stepping into a primordial miasma. The smell of mold was reminiscent of a damp dungeon, how delectably ambient. The bathroom was another thrilling escapade, with clogged drains and mystery hairs in the sink. Lovely work on the hygiene upkeep! And just so you know, a ramshackle chair doesn't suddenly become "eco-friendly" because it's falling apart. The overall neglect in maintaining the place doesn't paint an idyllic picture, rather bellows "negligence". Your place is run down and it shows. The service I experienced was outright unacceptable. Your supposed manager, Dayana, was nothing short of a joke. From check-in, she showed a profound lack of professional courtesy, meeting us with an unwarranted attitude and petty frustration. This isn't all, however. Upon discussing the unsatisfactory condition of our room, Dayana conveniently and rudely decided to call it a day. It felt dismissive, it lacked even basic managerial responsibility. She promised that her manager would be in contact with us - an interaction that never took place. My family and I, we valued our peace of mind and decided to invest in a weekend getaway. Little did we know, we were signing up for a frustration spree. I'm certain I speak for most - if not all - when I say this: never again. In hindsight, I should have paid heed to those thousand-odd negative reviews. I earnestly advise you to address these issues because it takes one dissatisfied customer to bring down a reputation years in the making.

Wonderful place! So quiet! Great view! Best sunsets! Clean rooms! Friendly staff! We stayed in tranquility and the airstream. Loved them both. Within walking distance from several great restaurants. We really enjoyed the beach, the pool and the paddle boards.

The most peaceful & serene resort experience I have ever had. I love an easy trip - and Largo Resort is super easy to get to. Once you’re inside the gates - you would have no idea how close to the real world you actually are. Lush greenery everywhere, calming fountains, unique bungalows. The infinity pool is beautiful & was never busy during our stay. The water views are spectacular. Everything about the accommodations were comfortable, lots of extra touches, and high end. One of my favorite vacations ever. Brandi, the manager was so kind & helpful - as were ALL other staff members. They even drop off a breakfast basket everyday for guests! The most wonderful spot in Key Largo. Can’t wait to return.

Then came the issues with the resort. A FL cold front moved in. The pool heater worked for the 1st day, after that it broke. Never worked rest of the weekend. Putting the pool into high 60 degs. My parents had termites boring a hole into their bedroom ceiling. Dropping dust onto the floor. Then the brides father who’s battling cancer - had no hot water to shower during the stay. They kept resetting the breaker and saying it’s okay only for it to trip again. He was also locked out of the room at one point. There is no one at all on site at night. We looked for someone for over 30 mins. Then their ac leaked all over their wedding cloths. Upon check out she asked the owner to call, who never did. Brandi emailed her and said they are to blame them for the ac saying they opened the window in a bathroom, and the window broke. But really it was the drain line on the mini split that clogged. Also I do hvac and plumbing for a living. Opening a window will not cause an ac to leak. They told her they should have thrown them out for having someone climb it he window to unlock the door. Even though again , no one was on site. She also told them it was her fault for leaving the key. Again not sorry it stopped working, it was well you should have taken a key for an auto lock. This is all emailed by Brandi the same Brandi that knew we were supposed to have a meeting the day they fired the last team yet didn’t get on the zoom call with or call us, or email us. We had to find out. 4 days later after the scheduled 60 day call. The same Brandi that came down to our room with an attitude telling us about the storm from 6 months ago. And they had not bought anything new because it all needs branded and researched. I even though not one thing in that place . The new management Company working there needs a crash course on customer service. Everything is an excuse with attitude. I feel bad moving forward while they are still there any bride and groom.

This is the most RELAXING, BEAUTIFUL and ZEN resort I’ve ever been to. I combined all of the best modern day LUXURIES, with the calmness and TRANQUILITY of nature. Exactly what I needed. I loved all the Buddhist statues spread around the resort. Special shout to Brandi for the tour when I got here and help with the gate.