The Reach, A Waldorf Astoria Resort

Pros: Extremely nice employees, good location, nice room, beautiful view. Cons: Expensive. They charge you $35 per day in "resort fees" whether or not you use them. The beach was private which was nice, but it was not very big.

Fairly nice hotel and if you get the package deal reasonable pricing it's a sister hotel to the other Waldorf Astoria the Casa Marina just 4 minutes walk away and so there is Reciprocity for the beaches the bars and the restaurants between the hotels. Also on the east side of the island so a little quieter but still only a 10-minute walk to the craziness of Key West bar scene I would recommend this hotel

Beautiful views! Excellent location! A lovely place to relax, play, dine and enjoy paradise! We thoroughly enjoyed our stay. So hard to leave! Would definitely love to come back. Our stay was the week before "Irma". Hope The Reach survived it!

I am writing to you to reflect to you our experience of staying with you. I travel regularly for business and I have stayed at many of your properties including the Waldorf in Manhattan, the Boca Resort, and the Hilton in London, Canary Wharf. Hence, I was expecting the same for my family vacation in Key West this weekend from Sep 2 till 4. I chose the property for theWaldorf standard of service I have had the fortune of experiencing when I was on my business trips. Unfortunately, it was not to be. My youngest daughter aged 5 was bitten by an insect after we checked in and her whole face was swollen and she delivered a fever onSep 2. She could not open her eyes. As such, I called front desk on Sep 3 morning asking the front desk person, Jolene whether I can check out that day and be charged one night room rate. Jolene replied to say that there would be a 150 early check out fee. I asked for it to be waived and Jolene replied no. I then asked to speak to the Manager on duty and she replied in a condescending way I have to wait. I called back 10 minutes later and was put through to Yvonne. She replied she would waive the 150 fee for me. At all times, no one told me I would be charged two nights charge. I was very clear when I called to enquirer about whether the second night could be waived. When I checked out at 930 am onSep 3, I was presented with a bill that only showed the resort charges and parking charges. I had to ask whether the second night has been waived. Yvonne then said no and that Jolene must have made clear to me during the first phone call. She did not. Yvonne then asked to read the fine print. I truly do not expect such treatment at a Waldorf or any of the Hilton properties. At the very least, I was expecting more compassion. But the fact remains: no one told me that during our phone calls that we would be charged two nights rate regardless and the resort actually wanted to slap on an additional 150 for early check out! No one told us at the front desk that we would be charged two nights when we checked out. Otherwise we would have considered alternatives like finding a doctor in Key West and staying for another additional night. We just have the feeling that your staff just want us out of the property on Sep 3.

This was my second stay at The Reach Resort, and I was nervous that it would not live up to the first stay. There was, however, no reason for this fear as this most recent stay was outstanding. I love the grounds of the resort and the beach, which is clean and beautiful, and the staff could not be more helpful! Every staff member with whom I came into contact was always smiling and always ready to assist. This attitude was found at every level of staff, and went right down to Jesse and Milo at Barefoot Billy's when we took a jet ski tour around the island (they were super awesome and made my mom and sister feel at-ease whereas they had been nervous at the start). Zia in the lobby helped us to upgrade our room and was so sweet in trying to meet all of our requests (she succeeded). I would highly recommend the reach to anyone looking for a great stay on Key West!