The Reach Key West, Curio Collection by Hilton

My wife and I stayed at The Reach for our anniversary and had a wonderful experience. The location is fantastic—close enough to everything in Key West while still feeling relaxing and peaceful. The staff was friendly throughout our stay, but Susan at the front desk truly stood out. She went above and beyond to help me sort out my charges for the week and made the entire process easy and stress-free. Her professionalism and genuine kindness made our anniversary trip even more enjoyable. Thank you, Susan, and the entire team for a memorable stay!

Stayed here late June 2026 for one night just to see Key West. Overall the location is nice because it has a private beach and is on the quiet side of the island, everything is within walking distance… if you are ok with walking. I kind of had high expectations being a Curio Collection property and I was a little disappointed, but not necessarily the hotels fault. There was abundant seaweed/sargassum all along the beaches and it reeked, terribly. Again, not the hotels fault, but maybe a time of year thing? Good to know for the future to try and avoid the middle of summer. Overall the hotel is cute, decent sized rooms, and very nice people. They were very gracious with complimentary water as it was so hot. My only real disappointment is the bed size, double beds instead of queen. It worked for a night, but more than 2 people and it’s a tight fit. There were some minor cosmetic issues with the bedside table/power outlet areas, but overall it’s a cute place. They had very nice sand sculptures for the America 250 celebrations as well, which was a nice surprise!

My husband and myself booked a week long stay at this hotel to celebrate our 50th Wedding Anniversary. I had spoken and emailed with the hotel and the concierge several times mentioning our anniversary. While they seemed very nice, not one congratulations was given. Our room was ok but very very hot. At night we averaged 78 degrees. In the morning maybe 73. Maintenance was called several times. Told us ac was working properly and to keep our bathroom door shut. That room became a sauna. There was a happy hour daily. We were overcharged and bartender refused to fix the charge. The ocean seaweed was decomposing. It was impossible to enter the water without having the dead seaweed wrapping around your body. 2 different days house keeping missed our room. I took care of the bed but we needed towels. All in all we were disappointed. I would not recommend this hotel.

We had a great time staying at the Reach. Kat took great care of us and was very bubbly and friendly. The pool staff was amazing and attentive. We will definitely be coming back!

Beautiful hotel! This was our first time in Key West and we fell in love. We picked the worse time to come with the sargassum and humidity, but that didn’t spoil our trip. We rented bikes for 2 days and a golf cart for another to explore. We hit all the spots we planned. We had fantastic meals near by and made wonderful memories! Asheko and Kat at the front desk were fabulous! They checked us in and out and were always there to answer our questions. Both were very friendly and seemed happy to assist us. Connor called when our room was ready and also was friendly. I seen Connor one time leaving for the day and as he walked out to the parking area he asked me how my stay was so far! That made me smile as he seemed to care even after his shift was over. Although I didn’t use the food service around the pool, Stephanie checked on us several times and asked if we needed anything. She kept busy circling the pool to make sure all guests were taken care of. It was very impressive in such heat. Lastly, we had a discrepancy on our bill where there was a charge to our room that wasn’t ours. Ricky (restaurant manager) in the Four Marlins restaurant handled it so quick and apologized genuinely. What could have been a frustrating situation was done with such ease. We appreciate people like Asheka, Kat, Connor, Stephanie, and Ricky. We were also stopped on our bikes by valet guy also named Ricky who offered to suggest places to eat. He was extremely polite and informative! Thank you for a great experience!