The Reach Key West, Curio Collection by Hilton

What an unexpected experience that I will never forget. My mother has been battling some serious health issues over the past 2 years and I have almost lost her twice. She is 84 years old and Key West is one of her favorite places in the World. She was recently admitted into the hospital for the 6th time in 1.5 years so when she came out, I decided to book a trip to Key West for her. I chose The Reach because of the private beach and how private the resort looked. This was the best decision I have made in years. From the moment we checked in, they rolled out the red carpet for us. My mother was in a wheelchair and her dog Charlie was with us. The guys Darius, Foster and Ricky were also on point to assist us in any way possible. They were very dedicated at what they did in valet and in the lobby. The Manager there also upgraded up to the Ocean view room as well. We had such an amazing time that we decided to stay a few extra days. The Management there was so awesome to us. They allowed us to stay in the same room so we didn't need to move anything and wheel my mother around somewhere else. Lisel at concierge was phenomenal as well. I had mentioned to her that my mother loves fishing and wanted to charter a boat, but I also knew that physically, she couldn't go fishing for marlin or sailfish so Lisel suggested us a charter to fish in the flats which was perfect because it wouldn't be so rough for her. We both caught a snapper but what was most shocking is I caught a 150 pound Tarpon. That fish fought for over one hour. Not only is this property one of the best I have ever stayed at but the team they have running it from the waiters, to the bellmen, valet, front desk, concierge and Management are First class employees. Thank you very much for a memorable experience and I will never stay anywhere else when visiting Key West.

Extremely pleased with " The Reach Hilton" beach service food, drinks and the topnotch service from Stephanie and Ryan...kudos guys...ya'll made an old man from Texas very happy, hope to see everyone soon

Beautiful property, amazing service but I wanted to bring some light to how awesome Molly the Security Ambassador saved our day when the storms came rolling in! My friend has mobility issues and Molly was so cool and calm and helped all of us get safely out of harms way and into the hands of Bobby the best mixologist in the Keys! Thank you Molly and Bobby for going above and beyond for me and my friends! Highly recommend The Reach Hotel!

I stay here a lot for work as it is by far my favorite Hilton property in Key West. I have written prior reviews, but I wanted to acknowledge Annie on the front desk team, who always goes above and beyond to satisfy my needs. This trip, I brought my family and was concerned with finding the right studio suite room layout (as they are all very different) to accommodate our week and a half stay, in addition to providing some level of privacy for my wife and I separate from our teenage daughter. Annie was instrumental in finding us the perfect room and very attentive and patient with our requests. We are very happy with the room she was able to find, and I am grateful for the willingness and effort Annie provided to make sure that we were happy. Thanks again for another great stay at The Reach!

Outstanding service start to finish, Ricky helped us out and in of taxis. Food is great and the view from outside dining area is awesome. Pool is fantastic and so is the service poolside