The Reach Key West, Curio Collection by Hilton

We had a great time. Entire facility was very clean, staff was friendly and helpful, food/drinks excellent. Beautiful set up on the private beach. We were initially concerned about several 1 star reviews. After a 3 day stay, I don’t know how anyone can give this place 1 star?!?! I’m assuming it was due to the price, but ANY hotel is stupid money in Key West December-April.

Have stayed at the Reach many times over the past ten years and while everything wasn’t always perfect it was what I had come to expect from this property - 3.5-4 stars. Booked our 2026 reservation in the fall last year for a King Ocean View room on a high floor. Got to the hotel and the room was not ready, and when I asked the front desk person to confirm ocean view it took them a very long time to confirm. After an hour plus wait our room was ready. First things you notice when you check in, the room is on the second floor, there is no desk, no chair with ottoman, just a tiny table and one little chair. Oh, and the vast majority of our view was the road and the hotel across the street. When I walked down stairs and asked why no desk and chair, I was told none of the rooms have such furnishings. Pulled out the Hilton app and showed photos of the rooms that we had stayed in before and the response was silence. Still waiting to speak to the manager. In the room, none of the USB plugs work and the AC works great in the foyer, barely in the bedroom and not at all in the bathroom. I have finally run out of patience and excuses for this property. Save yourself frustration & money (this place is expensive) and find another place to stay in Key West!

Pedro as awesome along with Farida who checked on us the entire visit! The guy that works day shift at the gift shop was the best also. Helping me pick out a dress that I needed. Food was amazing at the restaurant and fresh! Beautiful views, clean and very welcoming. It was our first time in Key West, and I will never forget this trip and the service. Thanks again you are all a blessing to the guests!

Everything was excellent. Wanted to leave a note about Ricky at the front desk. Family left before us and accidentally left a wallet in the taxi to airport. They called us still at the resort. Ricky was able to track down the wallet and get it delivered to the airport before the flight left. Thanks so much for that. Also shout out to Lucas at the desk, and Ty the bartender. Thanks everyone.

My wife and I have been staying at the reach each February for about seven or eight years now. The staff is always top notch and it’s always a wonderful experience. Today for example we had the pleasure of interacting with Prince in the gift shop. We remembered him from last year at the beach and had a delightful reunion. Francisco, Annie at the front desk, and all the Reach staff are so wonderful. we look forward to coming back again, and again!