The Reach Key West, Curio Collection by Hilton

Beautiful hotel! This was our first time in Key West and we fell in love. We picked the worse time to come with the sargassum and humidity, but that didn’t spoil our trip. We rented bikes for 2 days and a golf cart for another to explore. We hit all the spots we planned. We had fantastic meals near by and made wonderful memories! Asheko and Kat at the front desk were fabulous! They checked us in and out and were always there to answer our questions. Both were very friendly and seemed happy to assist us. Connor called when our room was ready and also was friendly. I seen Connor one time leaving for the day and as he walked out to the parking area he asked me how my stay was so far! That made me smile as he seemed to care even after his shift was over. Although I didn’t use the food service around the pool, Stephanie checked on us several times and asked if we needed anything. She kept busy circling the pool to make sure all guests were taken care of. It was very impressive in such heat. Lastly, we had a discrepancy on our bill where there was a charge to our room that wasn’t ours. Ricky (restaurant manager) in the Four Marlins restaurant handled it so quick and apologized genuinely. What could have been a frustrating situation was done with such ease. We appreciate people like Asheka, Kat, Connor, Stephanie, and Ricky. We were also stopped on our bikes by valet guy also named Ricky who offered to suggest places to eat. He was extremely polite and informative! Thank you for a great experience!

Such a great and friendly staff!! Asheko was amazing along with everyone else

Ashoka was amazing at the front desk! She was such a kind person with a beautiful smile greeting us every time we needed assistance! She and the whole staff were very accommodating! We will be back!

Heifer is so fantastic we were so happy that he helped us🥳

I had an outstanding stay at The Reach, Curio Collection in Key West, and I want to recognize several team members who truly made the experience memorable. From the moment I arrived, the customer service was exceptional. Sarah (I believe that was her name—the wonderful front desk agent with glasses) and Asheka were incredibly warm, welcoming, and genuinely kind. They made check-in effortless and immediately made me feel like a valued guest. A huge thank you as well to Ricardo and the other tall gentleman (Damien?) on the valet team. They were professional, friendly, and always eager to help with a smile. Their hospitality set the tone every time I came and went from the property. Jackie at the bar was equally amazing. Her positive attitude, attentive service, and welcoming personality made every visit enjoyable. She is a true asset to your team. Unfortunately, I lost my travel notes and can't remember everyone's names, but every one of these employees went above and beyond to provide exceptional hospitality. Please recognize them for their outstanding customer service and professionalism. They are the reason guests like me look forward to returning. Thank you all for making my stay such a fantastic experience!