The Reach Key West, Curio Collection by Hilton

They did not make us aware that there is construction going on at the hotel. This is mainly on the backside of the hotel. They did not make us aware prior to arrival, there's no comment on the website, and they did not make us aware after being there. Our room was right next door to the construction. And believe me, they work on Saturdays also. AND DON'T BELIEVE THEY WON'T PUT YOU OVER THERE, BECAUSE I'M A HILTON DIAMOND AND I WAS RIGHT NEXT DOOR TO WHERE THEY WERE RENOVATING THE ROOMS. IF YOU WONDER WHY THERE'S SUCH A DISCREPANCY ON THE REVIEWS, I THINK IT DEPENDS ON WHERE YOUR ROOM IS AT. IF YOUR OWN THE MAIN AREA WHERE YOU HAVE AN OCEAN VIEW, A POOL VIEW, YOU'RE PROBABLY VERY SATISFIED. BUT IF YOU'RE WAY ON THE BACKSIDE WITH A VIEW OFF YOUR BALCONY IS NOTHING BUT A BACK ALLEY, YOU FEEL LIKE YOU'RE IN ANOTHER COUNTRY. AND LET ME TELL YOU, IT'S A LONG WAY BACK TO THE MAIN AREA. ALSO BE AWARE THAT KEY WEST IS A HOT AND HUMID AREA, AND THIS HOTEL HAS A LOT OF OPEN AIR AREAS. After you get checked in and you leave the small area for check in. You will find most of the other areas are not air conditioned. The hallways are outside and not air conditioned. The elevators are steamy hot. And remember it's gonna be like this year round. That being said, the workout room has been redone and is pleasant. The restaurant has a nice beachside location and good food. The staff work hard to do a good job. The location is excellent, being on the beach, but also close to many other things such as the butterfly conservatory and near the upper end of Duval Street. However, if you're going in the next few months, you better make sure your room is not on the renovation side because they will not tell you ahead of time.

We had an amazing trip. The resort is older but has so much character. Rooms are large, clean and well appointed, but the real highlight was the staff! Specifically Jose, Laurie and Kat. These folks made the stay very special!

My boyfriend and I visited the Reach for my birthday trip this year. It was my first time to Key West and it was unforgettable. The staff were very accommodating and hard working. Kat at the front desk, Ricky with our luggage, Stephanie for drinks and Alex by the pool. Everyone was hospitable and made our trip so memorable! We’ll definitely be back soon!

Live from the Hilton Reach! Run, don’t walk away from this property! Diamond member check in. On day one light bulbs out in the “resort view suite bathroom”. I will say fixed same day. Day two, air conditioning not working. Fixed same day. Day three asked us to move to a tiny room because the water had to be turned off in our room. Not a good experience! Two more days to go! Good by Hilton! Been a member for years and the experience gets worse all the time! Maybe Marriott or IHG for the next travel partner. Hilton⤵️ Not sure this property is a structural safe place.

We are very thankful to The Reach Hotel for allowing us to check in early on the day of our arrival. We arrived during a heavy rainstorm, at least two hours before the regular check-in time. Despite arriving early, we were graciously given a room and were able to access the restaurants on the property while we settled in.The staff were extremely attentive and provided exceptional customer service, hospitality, and delicious food throughout our stay. The following day, the weather cleared, and we were able to enjoy the pool area. Once again, the pool staff were friendly, attentive, and ensured we had everything we needed.This was our second stay at the property, and it certainly lived up to our expectations. We will definitely be returning in the future. Thank you so much to everyone at The Reach Hotel for your outstanding hospitality and for making our stay so enjoyable. Highly recommended! and for making our stay so enjoyable. Highly recommended