The Reach Key West, Curio Collection by Hilton

This was our second stay @ The Reach. Beautiful location with everything you need on sight. Asheka was my girl! So helpful & always a pleasure to see! Thank you Asheka & The Reach for another perfect KW trip! ☀️

This was our first time staying at The Reach and we thoroughly enjoyed ourselves. The rooms are quite spacious, very clean, and well appointed. However, cleanliness and maintenance could've been better in the guest corridors and elevators. The public spaces pool, lawn, beach, gift shop & restaurants were all well maintained and inviting... food was delicious! A highlight of the property is the location. One of the few resorts on a sandy beach and access to the South Point gazebo. Just around the corner from the South Point buoy and completely in walking distance to Duval Street. My husband and I were there on our own this time, but I have already made reservations for our whole family to return next year - I think it will be a perfect property for my 14 and 17 year old boys to enjoy themselves! Lastly, I do have to give the team a shout-out for providing exceptional lost and found service. I left 2 dresses in our room at check-out... spent the day on Duval and didn't remember the dresses hanging in the closet until 7pm as we were driving through Marathon. After contacting the property (through the Hilton App) I was instructed to complete an on-line lost and found report... which I found frustrating at the time but understand it is Hilton's policy and is for the security of everyone. Luckily, I also had recent photos of the dresses that I was able to upload as well. By the time we returned to Key West the security team had the dresses waiting for me at the front desk. I am forever grateful for this quick response and positive outcome!

After already having stayed at the hotel before we chose it for our last stay in Key West. The location of the hotel is convenient for exploring the town. The room was okay, but felt a little dated, worn and somewhat lacking in attention to detail. Unfortunately, the atmosphere in the evening was not particularly pleasant during our stay. The hotel bar was quite loud and some guests made it feel more like a busy party venue than a relaxed hotel. Overall, fine for one stay, but probably not a hotel we would choose again.

The hotel was great. Kat at the front desk was so warm and welcoming. She always made us feel like we were family whenever we walked into the hotel. Also, Stephanie at the pool was amazing! She was friendly, kind and very attentive. We had a great stay!!

I have traveled extensively and I must say, the server at the pool/beach, Stephanie, was THE BEST I have EVER had! She felt like family by the time we left! Thank you Stephanie so much for your kindness, your promptness, and just being so damn sweet! We’ll never forget you!!!!