The Reach Key West, Curio Collection by Hilton

The Reach Hotel is a high cost, with a sister hotel close by and a private beach that is not prevalent in Key West. The staff worked hard and was very nice. The price is too much for the hotel and amenities. On top it looked clean, on the underside the unseen portions of the hotel needs a major facelift. The bollards on the loading dock to the infrastructure needs some attention. The grounds were well kept an clean, and the rooms were on par with our stay here over ten years ago.

We spent four wonderful weeks at The Reach this past summer, and it truly felt like home. The entire team made our stay exceptional — everyone was warm, attentive, and genuinely caring. Stephanie and Sharon, who served us at the pool and restaurant, are absolute stars! Their service was consistently outstanding, and they made every moment feel special. Francisco at the pool hut always greeted me with a smile and had a towel ready before I even asked — such a thoughtful and kind gesture. Annie at the front desk consistently went above and beyond to ensure everything was perfect. Her dedication to solving any issue with grace and efficiency was deeply appreciated. And we can’t forget Darius, Jarod, and Ali — the best valet team we’ve ever encountered. They were always friendly, quick, and full of great local recommendations. We’re already looking forward to our next visit!

If you have any mobile impairment or just walk slower than most, this is not the hotel for you. It’s like a maze and 1/4 mile to the rooms. BUT otherwise great customer service. Cheerful and helpful staff. Well stocked gift shop (but very expensive). The pool is nice, you can see the beach, make friends. Booked a shaded couch on the beach; it was great. Seaweed doesn’t make it a great swimming location, but just walk up to the pool. Our room was large, good view.

We love love love it here!! It is truly a resort hotel. Love an Hilton hotel on the beach. This is a beautiful oasis in Key West! Our room was upgraded since we are gold Hilton honors. The front desk and all the members working at the bar are so nice and friendly. We can’t say enough. They have gone over the top to make our stay a great one. Liz

Very pricey for a mediocre hotel. Resort fee was 60.00 plus... PLUS 7.50 in resort charge tax!!! For??? Room was very nice although overpaid for it. No microwave, phone did not have button to front desk (are you kidding me?) , had to beg for housekeeping ( no one picked up phone on several attempts), twice they did partial cleaning but had to run to front desk to get resolved. Once housekeeping came early and woke us up. No sign to put on door requesting housekeeping. Already mentioned by someone that only one elevator worked. Ohh... ice maker on our floor did not work... so downstairs via the one elevator to get ice. The only.... Great thing was bartender, Kimberly. She was 5 star. Hilton failed yet again. We will for sure stick with our other hotel group.