The Sarojin

We stayed for almost 2 weeks for the second time at the Sarojin. Before we arrived we were a bit worried that our expectations won’t be met as they were so high due to our first time here 3 years ago. But they were totally fulfilled. The resort, service and everything else was as beautiful and luxurious as we remembered! The staff is so attentive, nice and well trained. They always stay for a little chat and seem to really enjoy the work they do. After the second day almost everyone of the staff remembered our room number already and was aware of for example our food preferences. The grounds are amazing. The food is very good and there is a big variety to choose from due to the two restaurants. They also offered three different food events in the evening with live music and dance during our stay. It was really nice! The room is very spacious, clean and a very nice treat is, that a second room service in the evening prepares the room for night time. We truly enjoyed our time here as much as the first time and are very happy, that we came back and it won’t be our last stay here! Thank you so much to the whole team!

We stayed at the Sarojin for five nights in December. We were upgraded to a suite which was amazing. The staff were friendly and very efficient. We have been lucky enough to stay in some beautiful hotels and in terms of comfort and service this hotel is in our top three. I cannot praise it enough and would return in an instant.

23-Nov-25 to 15-Dec-25 JAN & IAN WATSON - room 704 This was our second visit to The Sarojin - we were fortunate to stay here for 6 nights on the last leg of our Asian tour in March/April this year and we just had to come back, but this time for 3 weeks! If you're looking for small, friendly, boutique-style hotel with a personal 5* service, then you'd be hard-pushed to find anything better... With high standards throughout, this pristine hotel with beautifully manicured gardens and comprising of only 56 luxurious guest 'residences', is a perfect recipe for what paradise is all about. But what makes this resort special, is the staff - whether it be at breakfast or on your way to the beach, no matter who you encounter - your server or gardener, they never fail to smile, say hello Thai-style and engage with you. Being in the catering industry for a number of years throughout my career, I recognise the importance of attention to detail both in quality of food and service and The Sarojin doesn't disappoint. For me, the mark of excellence is not only what they do right, but how they deal with things when they go wrong - turning a negative experience into a positive one. This was demonstrated when I was unfortunate to have encountered a single bout of food poisoning from a bowl of lobster bisque at the start of our second week. However, given their high standards of food hygiene and the fact that others had chosen the same dish on the same evening who didn't encounter food poisoning, it was more likely a case of a single infected lobster. Once I'd informed management, they couldn't do enough for me and immediately leapt into action to determine the cause and a full clean-down of the kitchen area. Kade (Operations Manager) visited me in our room together with Gogh (Head Chef) and Aoi (FOH Supervisor), armed with a bouquet of freshly picked flowers from the garden and a letter of apology. To cut a long story short, the team were amazing and we were both extremely impressed with their response to what ordinarily could have ruined our whole holiday experience had they of handled it differently. The Sarojin offer a breakfast service until 6pm daily (in The Ficus) with plenty on offer to appease all dietary yearnings. The breakfast service staff are equally amazing and I would be negligent if I didn't mention those who served us every morning - O, Kwan, Ma Mieuw, Noo Nah, Sak, Wuth - thank you so much for your amazing service and smiles! The Ficus restaurant - set beside the central pond and in the stunning backdrop of an ancient Ficus tree - offers a wonderful array of foods for the evening, most of which you can enjoy in your residence should you so choose. The Ficus restaurant manager, Mon, was amazing as usual and she made every effort to ensure our expectations were not only met, but surpassed - Mon, you're a star! The Edge restaurant, located on the beach has a lovey cocktail and lunchtime menu from which you can choose while sunning yourself, and evenings present you with a wonderful array of Thai foods - we both loved the Fettucine Prawns and the Thai curries are to die for! Thank you to the Edge restaurant manager, Aoi (pronounced Oi) who was lovely as ever. Oh, and by the way, you must try the Sarogin cocktail! The beach, whilst somewhat small, is facilitated by the amazing beach boys crew, namely, San, Fluke & Peak who ensure your beach days are serviced to the max and who are on hand to move your bed and take your food and drink orders. Btw - if you want full sun (from 11am) onwards, then choose a bed nearest the sea line. We highly recommend the Michelin evening in the Ficus and the Thai BBQs at The Edge - there's something to do culinary-wise, every week - look out for the information sheet at breakfast for all upcoming culinary events which you will need to book in advance. The hotel also offers a private dining service which can be enjoyed at several locations around the property - we had ours on the beach and whilst expensive (8400 Thai Baht), you do get your on private chef that cooks your food choices right next to you and your own private server and the food doesn't disappoint! All-in-all, it was a fantastic holiday with a home-from-home appeal and a highly personal service by staff who get to know you by name. Thank you again to the team at The Sarojin for a truly memorable holiday and we both look forward to seeing you again next year.

Having read the glowing reviews I had high expectations for this property, especially for the price per night. To be transparent we spent over 18,650 THB a night in late November/early December for a private pool villa. This is a significant amount in Thailand and I anticipated a seamless and luxurious experience. Unfortunately our experience was this property is not the quiet serene and luxury experience it advertises and for the price we were disappointed overall. Our major issue was ongoing noise. I contacted the resort before arriving emphasising that a quiet stay was important to me. I was assured that would be the case. It was not. I do not know if other villas are different but we found 101 to be a lot nosier than we had hoped to the point that we complained to management multiple times. However, I had to stop complaining as management suggested people would be 'let go' if we continued to have issues. That was not my goal or intention. I just wanted to enjoy the villa in peace. Examples of noise included (I filmed/recorded most of these instances): The pool villas are on the ground floor attached to the villa next door and above. This would have been fine apart from soundproofing between the rooms seemed nonexistent. I could hear my upstairs neighbours talking, moving bags around and showering. This was rather awkward when they were arguing and doing other ‘things’… It was plain frustrating when they were shouting at each other while packing at 7am one day. On another day the upstairs neighbour was playing music so loud I could hear it in my shower. Again, this should not have been an issue if there was soundproofing. Privacy is also an issue. The pool villa was not properly enclosed. While there is vegetation it is not thick enough to offer full privacy. There were constantly people walking past (gardeners, maintenance people and other guests). They were not just visible but also audible. We could also hear full conversations from the nearby spa and phones ringing (I suspect those calls are being placed to the spa). It was so bad I reverted to wearing AirPods in my villa and pool much of the time. On our first afternoon there were three gardeners raking, rustling plastic bags, chopping etc for 40 minutes. They were so close I could see them from my pool (and I assume likewise). Another day from 9am there was audible drilling and scraping that continued for about half an hour before starting again at 10:15am at which point I put my AirPods in. This continued until about 12:20pm. Unfortunately at about 1:20pm it was replaced by banging and crashing noises that again required me to put my AirPods in. The following day (which happened to be my birthday) there was hammering and drilling audible from our room from about 9:30am. This continued until about 10:15am before starting again at 11:15am as we were trying to enjoy breakfast in our villa (which we paid extra for by tray charge only). I ended up looking for this and there were two staff members no more than 10 metres from our villa using power tools (some form of saw/planer). We ended up spending part of my birthday complaining with the management. It amazes me a five star resort believes it is acceptable to use power tools so close to a guest villa. Unfortunately our issues continued the following day at 6:57am with a loud conversation outside our villa (which would not have been an issue if it was properly soundproof). The same day there was pressure cleaning for over two hours requiring me to wear my AirPods again. Most frustrating though was I had to stop a spa treatment this day about five minutes in as all I could hear was banging. To be clear the spa staff confirmed this was the resort and said they could make it stop but I was not feeling relaxed. These general types of banging/drilling/power tools continued all the way to our last night. I am bored writing about it thus I assume you are bored reading about it! Service recovery was not good. Not only did the noise issues continue the whole week despite assurances it would not, the only response was an apology and waiving the tray charge on our breakfast on my birthday. To be clear I advised them I was not looking for anything for free, but my husband was surprised they did not even comp one massage given the experiences we had. There is a resort nearby that plays loud music Saturday and Sunday nights. This impacts the spa also. I would not suggest booking a spa appointment in the afternoon these days unless you want to hear external music during your treatment. That said the spa was generally quite good - while expensive for the services offered (when compared to places in Chiang Mai of similar quality) location wise they have a bit of a monopoly and I chose to pay what I did. The spa manager, Ms Jang was very helpful. There are other factors where I do not believe this resort is operating in the price point it charges. These relate to the general feel of luxury. Examples include a lack of space. There is no way this resort has enough loungers on the beach or the pool (combined) to accommodate all guests. They clearly rely on people not using these facilities. I regularly saw people out at 7 - 8am staking their claim on a lounger. Not particularly luxurious. The lack of space was also evident at breakfast. Again it is clear this property does not have enough tables to accommodate all guests if required. One morning we arrived at about 10:30am and there were no tables for breakfast. There was a couple waiting before us and one arrived after us, never at five star level have I had to wait for a table at the restaurant. It is also awkward for other guests who may feel obliged to rush their meal as others are waiting. A hallmark of luxury is the feeling of convenience, space and exclusivity which the Sarojin does not offer here. Two other issues - housekeeping I suspect are seriously understaffed. I did not raise this at the time as it is clear they are working hard, but more staff are clearly needed. Housekeeping was s-l-o-w. Our room was never serviced before noon and on one day not until 3:40pm. While a turndown is offered, it was far too early (especially given the late servicing of the rooms) at about 5pm. That is when most guests are still in the room, it should be offered during meal times. I suspect this is a cost cutting measure as people in the room will often decline turndown (as we did several days). It was apparent from the bags at reception each day that the hotel was turning over many rooms a day and I suspect prioritising that. The housekeeping team needs more people to perform at a luxury level. Often our room (at other properties) is turned over while we are at breakfast, not after lunch. The bathroom in my view was not up to standard either. I would not have deducted points for the annoying rocks everywhere (which make a good third of the space unusable). However the water in the shower was ridiculous. It was stone cold for a good five minutes or more before suddenly going piping hot. We ended up in a routine of putting the shower on five minutes before needed so it was not freezing. We did splurge for the Waterfall Dinner. I would say it was very nice, but fell slightly short of the price charged. For 25,000 THB (plus wine, they do not include anything other than one flute of prosecco in the price) I did not expect to be shuffled back to the resort within two hours of arriving. It felt too short for the experience but I did appreciate the wonderful set up and the service on the evening. The good things include the all day breakfast as others have said. Further the food in all the restaurants we ate at was very good. While more expensive than heading out that was a premium we were generally happy to pay. Sunset drinks were generally good although the Aperol spritzes were inconsistent depending on who was making them. Staff are generally very good which is why I stopped complaining on the ground as I did not want anyone in trouble. I was grateful for the efforts made by the spa team, restaurant and housekeeping on my birthday. If this resort had cost me half of what I paid I would have happily given it five stars. However this was a very expensive resort for the area and frankly I think for the price paid the experience was only average. I would not return and nor would I recommend this property to others unfortunately.

My husband and I spent 8 days at this magnificent boutique hotel. We arrived late at night but were greeted with a warm greeting. The lady who checked us in was totally professional with a warm manner. She showed us to our jacuzzi suite with was truly beautiful. She ran through every detail. Believe you me there was a huge amount to point out to us as the suite had absolutely everything and anything one could want. Highly understated but perfectly chic. She explained that breakfast was an all day affair and freshly cooked from a menu. We had a good night sleep and then the following morning we took a couple of complimentary cycles for a ride. They were a really good standard and quality. The reception prepared them for us. When we returned we were greeted with cold towels to refresh. Breakfast was fabulous. Juice, pastries, sparkling alcohol, and then the fullest menu of western and Thai food. After ordering they left the menu to hand in case we wanted to order more. We never sat by the pool and always went to the beach. The beach guys anticipated everything we might need from fresh water to some watermelon, fresh towels. There were a choice of 2 restaurants for dinner. We never had lunch but had breakfast at 2 pm. In our room was a complimentary basket of fresh fruit every day. We alternated between the Thai restaurant and the Mediterranean restaurant. Great food. Perfect service. Every day they had reduced drinks during happy hour and also reduced drinks from 9.45 pm. It was a nice touch to sit and have drinks after dinner on the beach. The hotel has been open for over 20 years but looked immaculately maintained as if everything was new. Well done to all the staff. They all appear proud to work for the Sarojin family. The staff uniforms are beautiful with every department wearing different uniforms to identify them with their names embroidered on the shirt. My husband and I had 3 massages each. Very good therapists and I would highly recommend it. This hotel is uniquely chic. Despite the fact that jt is one and a half hours from the airport the journey was well worth it.