Recently we booked a Villa through Kiawah Island Golf Resort to attend a wedding. We drove 4 hours and checked in on Thursday pm around 5:30. Friday am around 11:15 we found rodent feces in the kitchen (on the counters and floors), living room, both bedrooms and the hallway. We called the front desk at 11:30 am to let them know, and then called again about 30 minutes later letting them know we would like to be moved to a different Villa after finding that the rodents not only defecated all over the Villa, but they had gotten into our bags and groceries- eating apples, oranges, fresh bread, crackers and candy bars. The rodents also defecated in my child’s high chair that we brought from home. We were horrified as we were traveling with a 4 month old infant and the amount of feces located across the Villa is a serious health hazard. We were informed that the front desk would call us back within 30 minutes. They did not, so we called again. We were told there is no where for us to go, that they were looking for a place. We continued to stay in the rodent infested villa, as we were not offered a place to stay during the mean time. We packed our things, calling the front desk again asking for a place around 1:00. We informed the front desk that we were attending a wedding and needed a clean place to stay immediately. We were told that we would be in a new Villa no later than 3:00 and that they would bring us the keys to the new Villa while we were waiting at the rodent infested Villa. We asked if we could be moved sooner, stating that 2:00/2:15 would be ideal to give us time to prepare for the wedding. At 3:30, we called the front desk again because we had not heard from them and were placed on hold 3 times, then hung up on. After being hung up on, we went to the front desk, and were told that they called my husbands phone letting us know that they found a new Villa for us, but it was not ready. After going to the front desk and being told that they were sorry but there wasn’t much they could do (they did comp 2 days of our stay, I asked for a grocery credit to replace the food and received one, but was not informed until check out. We were also told that one of our dinner bills had been comped but it was not) we were given the keys to the new Villa. At 3:45 we arrived at the new Villa that was in fact not ready, and still being cleaned. The wedding shuttle was due to pick us up at 4:15, so we missed the wedding that we drove 4 hours to attend due to the rodent infestation and poor customer service of Kiawah Island Golf Resort. After missing the wedding, we called for a shuttle that was supposed to be complimentary and were informed that they would be charging us $10 to ride because we did not take the provided shuttle to the wedding. The shuttle driver told us that the rides were complimentary, our bill statement said that it was $20, but we were charged $30. It was taken off the bill after I brought up all of the inconsistencies) The amenities and resort itself were beautiful and the food was amazing but I would not recommend this resort due to hazardous health conditions in the Villa and poor management. I have attempted to attach pictures of the feces throughout the villa to this review however, it will not let me add them.

Great staff, but managers don't seem to have the same philosophy of taking care of their guests. Not sure if a manager yelling at a guest to leave even though a late check out was approved by the front desk is the norm, but not willing to go back and run the risk.

We stayed at 4693 tennis club villas through Kiawah Resort. It was terribly outdated, dirty, stained carpets, broken fixtures, lightbulbs out. This was a "premier" level which is their highest tier. It was astonishingly bad. Even our kids thought it was a dump. We left and rented a property on Kiawah through ESPM. It was night and day different. A nightmare turned into a dream. We used to always rent through ESPM or Aker Ellis or Sweetgrass because their website pictures are so much better than Kiawah's rental pictures and you get individual reviews. (Kiawah does not have that.) We switched to Kiawah to get access to the large kid pool in Night Heron park. Just not worth it. Kiawah is magical if you don't rent through the Resort. I don't know why but it's true. Save your money and use a different property management company.

Beautiful property, incredible service . Restaurant choices and food is outstanding!!! Very typical set up for golf, dinners and suites like other resorts: 1 bar that closes at 10:30. Shops are a bit pricey, but good areas to shop around the resort … which is quite the drive .

A home with good bones - obviously an architect or thoughtful designer created this secluded home which is now part of Kiawah Golf Resort rental properties. Unfortunately, it has suffered neglect: the carpets are irreparably stained, the ceiling over the porch was leaking rain, and the HVAC did not work. We slept with the porch door open. Management was very accommodating and moved us to another property.