The Heathman Hotel Kirkland

My husband and I were there celebrating our 1st wedding anniversary. We were expecting a lot more from a 4 star hotel. The fact that the valet was nowhere in sight and I had to remind staff of the bottle of wine that were supposed to be greeted with already started to put a damper to the night. Dinner at the trellis was excellent. The room itself was clean and nice. We chose your tempurpedic bed and it wasn't as comfortable as expected. The mattress was very old and any little movement would cause the bed to squeak. Not a bed you would expect from a 4 star hotel. I'm a very light sleeper and every time my husband would move, I would wake up. I did not have a good night sleep. Our package also came with late check out which was nice, however, I was woken up before 9am by loud housekeepers yelling down the hall and not closing the door while vacuuming. Very unprofessional. I don't think we will be staying here again which is a shame because I really enjoyed the town.

I wouldn't recommend this hotel. The hotel phone lines didn't work so we couldn't call for our car. Our room was not cleaned at all and when we complained we were told that we must have put the do not disturb ticket on the door. I don't think it's good policy to blame the guest . The staff in general were not friendly and dismissive .

This is a very nice hotel right in the town of Kirkland. Walk out the door to many shops and restaurants! our room was very well laid out. The beds and pillows were dreamy! It was very conveniently located for all that Kirkland has to offer - just two city blocks from the lake!

My wife and I really enjoyed our stay at the Heathman Hotel in Kirkland yesterday. We had a room facing the street, with a world-record tiny balcony that did not afford much of a view, and had some noise from loud pickup trucks and motorcycles. The rooms on the other side of the hotel face a new apartment building that's being constructed so they won't have any view at all. Our dinner and breakfast were delicious. I got a bed-and-breakfast rate with free parking and breakfast, but we didn't learn until later that breakfast was only valid for $15 towards the meal, which was more expensive than that. The hotel itself is beautifully designed with nice wood trim and furnishings. The bed was comfy. There is no complimentary coffee and tea available in the lobby, which is odd. It took over 20 minutes for the valet to retrieve my car, and he was dressed in street clothes.

I have stayed at this hotel multiple times and have always enjoyed it. Unfortunately, there is a large apartment complex going up behind the hotel and I ended up with a room facing it. It's very close to the hotel window, so there is no privacy from the construction workers and its noisy if you are here, as I am, on business. Also, it's very dark if you keep the curtains drawn. So while the hotel and staff are nice, I believe that it should be disclosed that there is ongoing construction. I also wouldn't want a room facing the new building when it is complete.