Reunion Resort & Golf Club

The resort is huge! It was beautiful. Also the water park was such a nice extra. The only downfall of the resort were the people at the Wyndham front desk were very rude.

BED BUGS and poor accountability and customer service!! Checked in Tuesday late night and woke up with new bites every day over the course of the week assuming they were from something else… my body is covered in them. On our last day (Saturday), when making the bed I found a bed bug. After looking into the mattress we found several “skins” of bed bugs. After bringing it to the attention of the front desk and “manager” I spent my last morning dealing with the inconvenience of this issue. After being told we have to wait until Monday for a “Wyndham manager” to follow up and wait for them to deal with insurance, we had to wait for security to come take our statement/ write up a report and take pictures. After we expressed that we didn't want to move because it was our last day and there was no point now spending our last day moving to the “only other room they had” in the SAME BUILDING which very much could also be infested, we were forced to move anyway so that pest control could come to the room to move everything and disinfect. So in moving, we had to pack up all of our stuff, empty the fridge and move our belongings to another unit all on our last day with our 3 young daughters. Once I got to the new room, I immediately washed all of our clothing and then when I went to dry it, the dryer was malfunctioned and barely dried! It is not how I wanted to spend my last morning. No compensation had been offered, no offer of "how can we fix things" or "how can I make this stay better for you".. just a "fill this out and wait". To tell me you don’t have a Wyndham manager onsite is ridiculous when you’re conning your guests into timeshare presentations all day, everyday!!

This was our second time at Reunion and it did not disappoint! The condo was very clean and spacious. The waterpark was fun. The pool was relaxing. The staff was very nice. Lots of stores in the area. We have been to Orlando at least 15 times and this is the best resort. Thank you!

House was great except for broken dryer. Had to cart wet clothes across resort to another property, then call to be let in to use dryer. 13 of us so...... Very inconvenient. Was told by management co. They didn't know when new dryer was to arrive. Ridiculous. Have ordered many appliances, always have a scheduled delivery date. Other than that everything else was wonderful.

Our 3 bedroom unit was spotless and very up to date! The family loved the water park and lazy River!