Reunion Resort & Golf Club

Great location, great courses, very friendly staff. all three courses were really nice with Nicklaus being stunning. reasonable prices, would recommend for a guys trip.

Not what it used to be - Renter's Beware - do your research before booking! We recently stayed at Reunion Resort in Kissimmee and have been coming to this once "luxury resort" with our kids for many years. We checked in only to be told that we were not being placed in our requested location at Center Court Ridge Villa, but that we were given a unit at the entrance of the park that was much older and was definitely worse for wear. We also were told that since we booked through a third party Reunion Resort could not accommodate or assist us in any way with our booking and basically we get what we get - period. We were honestly shocked at the lack of customer service throughout the entire stay as we encountered several issues that Management should have been involved with but chose not to engage with their customers. The grounds were not as beautifully landscaped, trees and shrubs were dead or dying, weeds throughout. The pool's did not have towels, we had to bring our bath towels to the pool. Bathrooms at the pools had doors that did not lock, toilets and floors were quite dirty. Tile's were loose around the exterior of the villa's and pool's. We visited the waterpark pool one day and ate lunch from the food truck - we all were sick that evening sadly. One of the pools had their computer systems down and were not able to order food or drinks BUT they wouldn't allow you to bring in food or drinks from the outside even though the sign says that isn't allowed as long as their bar area is serving. Our specific unit had 5 cracked tiles in the kitchen that we didn't see until my son stepped on one cutting his foot. The unit was missing curtains in one of the bedrooms, baseboards and furniture was dinged up pretty badly. The carpeted stairs to our unit were filthy, with large stains on almost every step. The AC filter was covered in dust and looked like it hadn't been changed in quite some time. The AC stopped working and maintenance argued with us that 78 degrees was normal even though it was set at 68 all day. We finally convinced him to check all rooms at which time he agreed that the AC was not working and offered to inform the front desk manager. Only after we drove down to the lobby were we told by a receptionist that we would be moved to another unit with working AC at 11pm. At no point did we speak directly with management, they never called us to check in to see how we were doing after the move, in fact when we asked to speak with the manager we were told she/he was not available and that we could speak with the front desk personnel only. The amenities are non-existent without additional monies. We went to the pickle ball courts on a sunny morning, no one was on the court, there was no mention of booking a time slot but we were approached by someone at the resort who told us that we couldn't play without paying $30 per person to rent the course for 30 minutes. They never asked what our room number was which could tell them if the owner we were renting from has a preferred membership. This would have covered us for any use of the facilities. Understanding that growth of a business can be a good thing, Reunion Resort seems to be stretched too thin. Not staffing the resort with personnel who are professional and equipped to provide the level of customer service that this resort once provided. No attention to detail with their groundskeeping and housing upkeep. Non-existent good customer service. Nickle and diming guests to make up for shortfalls in their bottom line creates a horrible experience and guests such as ourselves will not be returning. Non inspection of their facilities before they place guests in there for their stay. I'm sad to see this decline and do hope that Reunion will take these concerns to heart and make some much needed changes for the longevity of their resort success.

I reserved 3 units for my families vacation. I called two times to request the units be in the same building. Each time I was told they would note the request and do their best to accommodate us. There were14 of us and we had the trip all planned out because some had to leave early so we were anxious to get in as much fun as possible as soon as possible. We arrived at about 4:15 to check in. We went through the process and when it was time to give us the room keys they said the rooms were not ready, that it would be a few minutes. So we waited and waited and waited. At 6pm we asked how much longer and they said soon. So we waited and waited and waited. At 7pm they gave us a key to one room. All of our plans for the day were ruined, we had planned to check in and begin our vacation that day, instead we were stuck in the lobby. We received the key to the third room at 10pm. No compensation was offered, we had to request it and then it was only given if we did the sales tour. The staff was not very friendly and we received no apology for this terrible inconvenience. I would not recommend this resort, the customer service is terrible.

This resort offers zero customer service. If you have an issue, be prepared to solve it yourself. Ground floor unit has bugs. When the elevator goes out, they have no control, "it's the HOA's responsibility"

I, along with my siblings had a wonderful time. Everything was very neat and clean. We also love the fact that we could use all of the pools on the property if we wanted to.