Pezula Hotel

We were constantly cold during our stay, eco rooms are not climate controlled. We were in normal room with heater but the heating does not work at all, we constantly had to burn fire wood. There is one restaurant on the property with really bad food. This is the first time we ever had to return a dessert because we couldn’t eat it. Staff is very nice and helpful with the resources they have at their disposal.

Really badly maintained. Room service was very bad no towels or water was kept in the room . No plug points were working.shower not running properly . Dirty linen left as it is . Carpets look very filthy . Overall quite disappointed with the staff attitude and the maintenance

We did not have hot water for 5 days, manager did not take our complaints seriously - which there were many - and even forgot I called him! Room was not cleaned past midday on 3 occasions, so we had to wait at the golf club and request this. No room service, besides pizza now (no one cleaned). 4 out of 5 restaurant meals were incorrectly brought. Partner did not receive his pre-organised breakfast box for the 21 km marathon that everyone was visiting for. Overall, poor management.

The staff went above and beyond to make our stay amazing! From the spa manager, Zanele and the therapists, to the reception desk staff, Jaydene on breakfast service and Nicolas at Zach’s restaurant, to all the behind the scenes staff members thank you for the most amazing and relaxing weekend. We will never forget this experience and trip. We can’t wait to return.

Spent a week at Pezula, explored Garden Route from here- easy. Accommodation was fantastic, bedding soft, large room, smart tv (login with ur own Netflix/ Disney+ etc), bathroom, amenities, soft towels, wood fire place in your room as well your own wood fired hot tub. We had interleading room for us/ kids. Breakfast spread and meals were great with all options covered. What was great is NO PORK, so we could very comfortably eat at the restaurant across all our meals. Full spa/ gym/ heated indoor pool (kids allowed 6-9 am and 6-9pm) was a good compromise. Play area indoors for the kids with fuzball, table tennis and play gym. Outside Jungle gyms/ swings dotted all around the estate. No supervision though. Views, excursions, exploring estate was fantastic. Service was great from everyone, really went out of their way in every way possible. We did Fancourt LY and Pezula TY, in summary- + Pezula easier base to explore Garden Route + NO Pork, easier to eat at hotel +Hot tub ++interleading rooms (Fancourt kids get a rollout/ couch in lounge of your unit) + Fancourt more pools, separate kids/ adults + Supervision for your kids (ie u can sign them in and then do your own thing) + PlayStation/ older kids/ Teens entertainment