Conrad Pezula

This hotel is luxurious, friendly, professional and quite breath taking. It encapsulates its surroundings, being the Garden Route, which is one of the most beautiful places on Earth. Great stay, greta service, excellent hotel. Make sure to ask to see the Castles and beach - incredible!

A must visit if in Knysna..very good and smiley staff which made our stay more pleasurable. Breakfast was over the expectation. The view from the room 75 was exemplary. Minus is the distance from the waterfront if self drive then no issues. Our star rating is more than 5

We came for our honeymoon and it was a trip of a lifetime. The resort was beautiful and the staff was incredible. They were so helpful and enjoyable and made our stay memorable. We had a blast taking part in some of the many activities on and off site. The best thing we can say is that the staff was truly a highlight of our trip. We feel bad that we can't remember everyone's name because each person that we encountered at the resort deserves to be mentioned by name. Everyone was helpful, kind, and informative and added to our experience each step of the way. Our driver was so friendly and went out of his way to help us exchange our money. He made each trip away from the resort a fun experience. The concierge and front desk staff were always anticipating our needs and looking for ways to make our stay better. They were fantastic, whether it was Allister arranging our activities, Edward lighting fires for us, or they numerous others at the front desk. Again they all deserve to be singled out for praise. In the bar and restaurant the staff was terrific. We both worked in this industry and were extremely impressed by the service, friendliness, and professionalism of the whole staff. They truly felt like friends by the time our stay was over. We got to know Eric and Ansune very well and they made each night a great time. The chef Fredwin created canapes for us each night which were a particular highlight. Amanda, Elowen, Beauty, are some others who were great but again the whole staff was incredible and we feel terrible that we cannot name everyone! We planned the details of our trip in advance with the help of Hlumela and everything was perfect. The staff was just so incredible that we feel like this review cannot do them justice. We will surely be in contact with the resort to make sure that everyone gets the credit and recognition they deserve. This was a once in a lifetime trip that we couldn't recommend more highly.

I only stayed for 1 night which was a pity, we made use of the conference facilities as well and all I can say is that it was the best experience I have had in a while, the facilities, the personalised service and attention to detail the staff couldn't be faulted on anything, I would highly recommend staying here.

Great experience in this property, the suites are just lovely, very large and comfortable. Staff is very friendly, always smiling and willing to help. A couple of considerations though : a car is needed because the hotel is located quite far from Knysna center and they charge a fortune to get you into town. Improvements need to be made to the air conditioning system which does not provide a stable temperature in the rooms or in the meeting rooms.