Conrad Koh Samui

Conrad Koh Samui is undoubtedly one of the most beautifully located resorts. Perched on a hilltop, the views from our Two-Bedroom Pool Villa with its infinity pool were absolutely breathtaking and the highlight of our stay. The restaurant and room service teams were courteous, and the overall service was good. However, a few significant issues took away from what should have been a premium Conrad experience. As vegetarians, we found the dining options extremely limited, with no Indian dishes available on the menu. More importantly, the room service team took almost two days to fully understand what “vegetarian” meant. On multiple occasions, sandwiches arrived without cheese despite repeated explanations and corrections. The biggest disappointment, however, was the unbearable foul smell coming from all three bathroom pot areas in the villa. It was so bad that we had to spray perfume before using the bathrooms. Despite multiple complaints, the housekeeping and maintenance teams were unable to identify and resolve the issue for three days. It was finally fixed only on the last day of our stay. This is something that should have been detected before the room was allocated to any guest. As a Hilton Diamond member staying in one of the resort’s premium villa categories, I expected much higher standards of room readiness and attention to detail. While the location and views are truly world-class, Conrad needs to significantly improve its pre-arrival room inspections and its understanding of international dietary requirements. A memorable stay because of the spectacular setting, but one that fell well short of the standards expected from the Conrad brand.

This was our favorite stay of our entire trip to Thailand—and all of Asia. To say it was amazing is an understatement. First, I want to thank Bank and his entire team for making our stay so special and memorable. Their hospitality and attention to detail were truly exceptional. The villa was like something out of a dream, with breathtaking views and our own private pool that made every moment unforgettable. The breakfast was also the best we had anywhere in Asia. While it may not have had the largest buffet, it was by far the highest quality, with everything fresh and delicious. We were also impressed with how well the resort managed insects and mosquitoes, allowing us to fully enjoy the outdoor spaces. The community pool was the perfect size for our family. Our only minor criticism was that the Mediterranean restaurant's seating is entirely outdoors, which could be a bit uncomfortable in the evenings, but the staff happily packaged our meals so we could enjoy them in our villa. Thank you again to Bank and the entire team for creating what truly felt like a once-in-a-lifetime experience. We are already looking forward to returning, and our daughters, ages 4 and 6, both said this was their favorite place we stayed during our travels through Asia.

This was our third time staying at the Conrad Koh Samui and it is truly our favorite hotel in Thailand (better than the Four Seasons and better than Banyon Tree and better than the Ritz Carlton). What makes it so good are the amazing villas with private pools. The food is also outstanding - Aow Thai offers delicious Thai Food (although honestly I miss the menu and chef from Zest!) and Jhan Steakhouse is fantastic! The breakfast is also incredible. What I like is that (unlike the Four Seasons) the Conrad has restaurants that have interiors where you can sit inside in the air conditioning - you can also sit outside but at least they have indoors options. Also at the Conrad you don't get eaten alive by mosquitos like I did at the Four Seasons. The rooms are also more spacious. The Spa at the Conrad is also the most gorgeous spa I have ever been to and better than other luxury spas I've been to in Thailand. The service is also the best at the Conrad compared to other Koh Samui luxury resorts. English is never a barrier here like at other resorts. The new employee named Spy at Jahn Steakhouse was especially helpful. Taro is a wonderful driver and Mink & Marvin are the best front desk employees. Wanida Eksamai (Fay) the Senior Reservations Supervisor and Boonpa Puttharat(Nina) the Assistant Reservations Manager are both extremely helpful! They have helped me multiple years in a row planning my perfect reservations and reserving dining, spa treatments and deluxe private transportation. Everything has been perfect and exactly all the details I wanted. We will be back here a 4th time next year and not waste our time staying at other resorts that aren't as high end as The Conrad.

This hotel is such a great place for taking a break. Thank you for the manager Ms. Hely and the front office team for their hospitality. The room is perfect. The view is amazing. The weather is perfect. The whole experience is 10 out of 10. One more thing. This hotel has fire show at night time . The show is super cool.

Great Villa , Great View and most of all Great Service. Special mention to Bill for ever being so obliging and Danelle for making our breakfast experience special Dr Lim