The Ritz-Carlton, Koh Samui

The resort is very hilly and widespread but there is an excellent buggy service to get around. For those of us who cannot eat dinner the choice of restaurants for lunch is very limited. It is wonderful hearing the tropical birds singing from the room which was very large with a beautiful view. The breakfast restaurant has a fantastic selection. We required medical assistance during our stay and this was arranged very efficiently.

The Ritz-Carlton really fell short of our expectations for our honeymoon. We wrongly assumed from the name and pictures online it would be pure luxury. We spent more than we've ever spent on a holiday coming here, expecting high quality. Only to be left dissapointed. I'll start with the good stuff... Pros: -The Spa Village was peaceful and the massages and facial we had were very good. It was very pricey for Thailand but that was to be expected when staying at a 5 star resort. The staff were friendly and we appreciated the free drinks and snacks after our treatment. The spa pool is a nice place to unwind and good that it's adults only. - The terrace/pool area of our room was beautiful and private. We paid extra for the ocean view room. - There was a lot of choice at breakfast, but service was quite slow on some days. - The staff were friendly. - We were able to get a late checkout. Now on to the not so good stuff.... Which sadly dampened the positives. Cons: - Despite this being our honeymoon, this was not acknowledged (apart from at the spa village). Everywhere else we've stayed in Thailand during our honeymoon has been exceptional. The staff have gone above and beyond to mark our special occasion, upgrading our rooms, making us cakes e.t.c, which we never expected but it made us feel really welcome and special. So when we arrived here, the most luxurious and expensive place on our trip, we thought it would get acknowledged in some way - even something simple like a towel display on bed. But no, nothing. A few hours after arrival we had some welcome fruit arrive that mentioned our honeymoon in the note, but this gesture definitely felt something that happens as standard. This resort is so big with lots of customers that we just felt like another number and weren't made to feel special at all. - We had no hot water on the first night and it took almost 2 hours to fix. You don't expect this from a premium room and we had no apology either. - The actual room itself was not worth the money and could have done with some sprucing up - there were drink stains on the table and the terrace door didn't shut properly. The following day we met with our assigned holiday assistant and we raised our concerns with her, who agreed it wasn't ok. She said she would inform the duty manager. After waiting a day and hearing nothing, I had to follow up with her and then the manager, Ruben, phoned me. To his credit, he apologised and said there would be a suprise waiting for us when we got back that evening, which turned out to be flowers and wine, which was nice but it felt too late at this point and as if it was forced. We didn't want "free things" or to have to ask for it, it would have just been nice to have been felt special at the start. - On check in, we were asked what time we wanted the cleaner to come. We said 10am, so we could make sure we'd go to breakfast and be out of their way, but they never came at that time. Each day was different and one day it felt they forgot about us as we had to ring them twice to ask them to come and clean so we could shower and head out for dinner without being interurpted. I appreciate this is a big resort and it takes time to clean every room, but I don't see the point in saying a time if they don't actually acknowledge it. - The restaurant prices are extortionate and not worth the money. - We didn't realise it's a family friendly resort and there were lots of kids, which I think they need to inform guests of before booking as it impacted the honeymoon atmosphere for us. - We were grateful for the duty manager, Ruben, coming to apologise to us at check out, and following up with an apolgy via email but by this point I'm afraid the damage has been done.

Could not be happier with our stay, the villa and the room our family stayed in was lovely. The staff and service was perfect, everything was organised for us through a watsapp service - dinner, spa , taxis and even when a doctor was required for my daughter who had an allergic reaction. Naz, Jinn, Jam, Kong and everyone else that made our stay perfect- I thank you. X

spa villige in Rits!! Best spa in my life I hpoe ….You have to try ….please🙏 Very very goooooooood!!!

Jead - unbelievable therapist, best massage ever, and really nice person. I’ll be back Got a very nice service from Rose as well Thank you Roei