The Ritz-Carlton, Koh Samui

So far, this has been a deeply disappointing experience, especially considering the price and the level of luxury this property claims to offer. The problems started at check-in. We were told we had received an upgrade, only to discover that what we had actually received was not the upgrade we had been led to believe it was. That immediately damaged our trust. The room itself has been another major disappointment. It is far from the beach, the view is largely obstructed by trees and other buildings, and the furniture, finishes and overall presentation simply do not feel remotely as refined or luxurious as expected at this price point. Food and beverage has only reinforced that impression. The restaurant presentation feels surprisingly casual, and seeing wine bottles simply placed on a table with a cloth, as shown in my photos, says a lot about the level of attention to detail we have experienced. These may sound like small things individually, but they are precisely the details that distinguish genuine luxury hospitality. After seeing the room, we even explored cancelling the reservation through American Express, but the hotel declined the exception and we were told there were no alternative rooms available. The front desk manager nick, who spoke with us was polite and kind, and I think it is fair to acknowledge that. However, good manners do not fix the underlying problems or make the experience worth what is being charged. We are still staying at The Ritz-Carlton Koh Samui, and this is my first review. I will post my final review after check-out based on the complete experience and, importantly, on how the hotel handles the remainder of our stay. For now, I would seriously think twice before booking this property, particularly when Koh Samui has so many other luxury resorts competing at this level

spa village is amazing, really really good experience, strongly recommend it, Fon & Rina are very good officer, Dawnii is either. thank you for good service

Our Second Stay - And Still the Best Hotel in Koh Samui We stayed at The Ritz-Carlton Koh Samui for 10 days as a family of five in a two-bedroom suite, and this was already our second visit. Once again, the experience was incredible. From the moment we arrived, we felt at home. The level of service at this hotel is truly exceptional. The entire team is genuinely dedicated to making sure every guest is happy, comfortable, and taken care of. It is not just professional service - you can feel the heart behind it. Our children absolutely loved the Kids Club, and a very special thank you must go to Fifa. She is amazing. Our kids became so attached to her that they were actually crying when it was time to leave. She is such a warm, caring person with a huge heart, and she made their stay incredibly special. Breakfast was another highlight every single morning. The team always remembered our preferences and even made sure my wife had her celery juice every day. Nan and Kan looked after us beautifully every morning with huge smiles, hugs, kindness, and attention to every detail. They even surprised us with a birthday cake, which made the experience even more memorable. The pool team is fantastic as well. Mr. Mar took such wonderful care of us. He is incredibly kind, helpful, and always smiling. And a very special thank you to Mr. Ping. This man seems to be everywhere from morning until evening, always making sure everyone is happy and everything is running perfectly. One moment that really stayed with me was seeing him personally helping a guest in a wheelchair, carrying and assisting him with such patience, respect, and genuine care. He has a huge heart and exceptional service skills. I sincerely hope that the next time we return, we will see him in a senior management position because he truly deserves it. The hotel itself is beautiful, extremely clean, organized, and maintained to a very high standard. The housekeeping team does an excellent job, and every day there seemed to be another thoughtful little surprise waiting for us in the room. Those small touches make such a difference. The buggy drivers are always available and provide fantastic service, the luggage team is excellent, room service is efficient and professional, and honestly every department contributes to the feeling that you are being truly looked after. We did have an issue with our room on the final day that was not completely resolved, but even with that experience, it does not change our overall feeling about this hotel. The Spa was amazing we did couple massage and Rain was bery good , and all the team was incredible Best massage in Thailand For us, The Ritz-Carlton Koh Samui remains the best hotel in Koh Samui. The property is beautiful, but what really makes this place special is the people. This was our second stay, and definitely not our last. Thank you to the entire Ritz-Carlton Koh Samui team for another unforgettable family holiday. We cannot wait to come back.

Perfect location for relaxed getaway! Especially the Spa is so good. Thank you Pare, Fem and Rose for your perfect care. Gotta come back!!

Teens and Mui were our therapists! We have been to many spas but this one stood out. Not only in its facilities but the actual treatment room was impressive. The ladies were well trained, always communicated well and worked on us as we requested.