The Ritz-Carlton, Koh Samui

Dining at One Rai Restaurant at The Ritz-Carlton, Koh Samui was truly a memorable experience. The food was exceptional—every dish was thoughtfully prepared, full of flavor, and beautifully presented. You can really feel the quality and attention to detail in every bite. The service made the experience even more special. Raj, Party, and Immie were incredibly attentive, warm, and professional throughout our visit. They ensured everything was perfect and made us feel genuinely welcomed. A special mention to Saharsha for the cocktails and outstanding hospitality. The drinks were crafted perfectly, and the overall service was top-notch, adding a luxurious and personal touch to the evening. Overall, it was an amazing dining experience, and I would definitely love to visit again. Highly recommended!

We had a great stay at the Ritz Koh Samui. Big resort. The staff will drive you anywhere in the resort by buggy. Beautiful pool areas and beautiful big villas. All the staff members we met were very serviceminded and made our stay even better. They also had a free shuttle to Chaweng city. One of the highlights of our stay was the Buffet one of the days with live music. The buffet was very special with fresh quality food in all the stalls. We would come back to Thailand just to get this buffet again. We hope to visit one day again in the future.

This was the most luxurious resort experience we've ever had. The ocean view plunge pool rooms are spectacular! We were greeted by Ruben upon check in who provided many tips to make our stay more memorable. Our Butler, Jinn, was phenomenal! She went above and beyond to ensure our stay was perfect. Such a sweet person. We felt like royalty. She paid such great attention to every detail and anticipated our needs. I wish I could remember the name of our housekeeper as she added very special touches for our anniversary celebration. A special shout out to Tee, the Quality Manager who also took care of so many details. Finally, Nino was an excellent server, along with Praewpraw (@ The View) and Queen. Thank you all for an incredibly special experience! Highly recommended!

Considering this hotel prides itself on being the best in Koh Samui it cannot even get the basics right! We had various power cuts, including one at night time where the power went off for two hours. Had to stand in the street to try and flag a buggy driver down at 2am as due to the layout of the hotel reception is far away and up a steep hill, had no luck and ended up having to whatsapp message my travel agent on an emergency line to get them ti try and contact the hotel to advise. In fact we needed the engineer out a few times for various issues in the room even though we were there for only 6 days. One night we had no running water. I complained and the people on concierge LAUGHED when I said I wished to make a complaint as the constant issues in the room drove us mad! The management response was tepid at best, with the HILARIOUS claim by a manager that they had told the directors who were all “gutted” to hear about our experience, not that any of them came down to even speak to us. Such utter patronising bullsh**. And obviously a lie. The breakfast was chaotic with bland food options and they were even rationing food at one point. If this is the Ritz Carlton experience then avoid like the plague, go to a different holiday and don’t waste your money. This hotel is the perfect example of one that is “mutton dressed as lamb”.

The Bees Knees. Probably the Best Hotel I've ever stayed at. Withe the Friendliest Staff you'll ever find. Food is really high standard, the resort is beautiful. We will be back.