The Ritz-Carlton, Koh Samui

The hotel is quite crowded, but I can feel that all the staff are working very hard to provide guests with the best possible experience. Jam, a staff member at Sea Breeze, provided us with amazing service. She was very warm, attentive, and considerate. Her excellent service is definitely one of the reasons I would love to come back.

We had a wonderful stay at The Ritz-Carlton, Koh Samui and overall have only very positive things to say. Our villa was beautiful, very clean, and had such a lovely welcome atmosphere from the moment we arrived. The hotel pool and bar area were both excellent and perfect for relaxing. Breakfast was another highlight, with a huge variety of options and something for everyone. The airport transfer arranged through the hotel was also very smooth and convenient. We would especially recommend the traditional Thai dinner experience. It was a fantastic introduction to Thai cuisine and one of the most memorable parts of our stay. The only small issue we experienced was one night when the electricity went out in our villa. Since the room phone also depended on the electricity, we had no way to contact reception and had to walk to the reception twice in the rain during the night. The staff responded immediately and resolved the issue quickly, which we really appreciated. We later found out that WhatsApp communication with the hotel was available, but only after we specifically asked about it at reception. It would be very helpful if this option were shared with guests at check-in, especially for situations like this. What really stood out throughout our stay was the staff. Everyone was incredibly kind, welcoming, helpful, and always smiling, which made the whole experience even more special. We truly enjoyed our stay and would happily recommend The Ritz-Carlton, Koh Samui to anyone visiting the island.

This spa was the best experience I ever had! The place looks so luxury and special, the employees treated me so nice. First class service. I’m sorry I haven’t do it every single day 😃 Pond the barber was incredible. I got professional hair cut and it was amazing experience. He so nice and careful! Thank you for everything!

Ploy and Jomjam provided excellent service throughout our visit. They were very friendly, attentive, and always made us feel welcome. Their smiles and positive attitudes made our experience even more enjoyable. They were professional and always happy to assist with our requests. Thank you, Ploy and Jomjam, for making our experience so memorable!

Great SPA experience Went to the barber and it was perfect thanks to Pond 🙌