The Ritz-Carlton, Koh Samui

The Spa here is an incredible experience! We came 2x in 4 days! Angie & Fon were our massage therapists and they did an amazing job for our couples massages. Dawnii has also been another great person who has provided 5 star service the entire stay. 5 stars. Book this!

We were a group of six coworkers who came to dine together at Pak Tai Restaurant, and we were warmly greeted by Khun Beauty, the Restaurant Manager, and her team. Throughout the dinner, Khun Beauty provided excellent and attentive service. She was very mindful of every detail, which made our dining experience even more enjoyable. The food was also fantastic! The Miang Kham, Yam Mamuang with Hoi Shell, and Shrimp Cake are definitely highly recommended. 😋 A special thank you once again to Khun Beauty and the lovely staff member whose name I unfortunately can’t remember. She was the one who explained the menu and took our order — very professional and knowledgeable. 😊 Thank you once again, Beauty! We truly enjoyed our evening and will definitely be coming back. ☺️

I don’t know if there is a better experience to be had!! From start to finish the spa was beyond incredible. The staff were as great as they could be and afterwards, I felt like butter. I’m going again!!

Heading home today after 8 nights at the beautiful Ritz Carlton Koh Samui, which really surpassed our expectations in so many ways. We travelled as a group of 9 with older adults, young adults and teens and everyone had a truly wonderful time. The resort itself is huge, but a network of highly efficient golf buggies bring you around everywhere you need to go. It’s in a peaceful location between Fisherman’s Village and just outside Choengmon, with the bustling Chaweng strip is about a 20 min grab ride away. So all in all, location is brilliant if you are happy to jump in an inexpensive taxi to get to the action or stay at the hotel for some quiet luxury. What we loved: 1. Rooms are really huge, incredibly well appointed and spotless. We had 2 rooms for our family and were given 2 beautiful rooms beside each other. Block 6 is quite handy as you can easily walk to the breakfast room and even the pool/beach from there via the stairs. But equally, no issue to get a buggy if you can’t hack the walk in the heat. 2. The evening food is really excellent. We ate at the beach restaurant (complete with fantastic fire show!) and also the street food night, which we thoroughly enjoyed. It’s a little pricy, but ok for a few nights when you are balancing with cheaper options nearby. Lunch food is also good and reasonable value for money (for a 5 star) but we got a little bored of it after a few days and opted to go out a couple of times. 3. While the pool and beach area are not big for the size of the hotel, we never had any problem getting beds no matter what time or day. The beach area sand is quite corse, which seemed to put people off, but we didn’t mind it and loved the vibes at the beach. Fabulous views. 4. The staff are really what make this place. So incredibly kind and accommodating. Too many people to mention, but a special shout out to the lovely Jam from Sea Breeze and also Jeb from the bar beside Shook. Tee, the front of house manager was also so lovely. They all went out of their way to make you feel special. Khop khun ka!! The small niggles are ones that other people have highlighted before: 1. The lack of air con at breakfast is a bit problematic. At peak times, it’s really hot and sweaty… so good to hear that this will be resolved in the future. Another idea is to have more self serve coffee machines. It’s all served by staff, who really do their best, but when it’s busy, you are sometimes waiting for your coffee.. so a mix of self serve and barista coffee would be great. (There is a take away machine outside the breakfast rooms, but some inside also would be helpful) 2. Not a complaint- but a suggestion is that a more proactive service at the pool area would be good. I’m probably being picky (since everything else was truly 5 star), but I’ve stayed at 5 star hotels before where staff come around and offer drinks, maybe bringing cold towels or complimentary fruit/ice cream etc. this felt a little bit lacking here. You could call staff over, but especially at the beach area, they don’t really come down to check if you wanted anything. There is unlimited self serve complimentary water by the pool/beach (and in the rooms and at lunch btw, which was amazing), which is a really nice touch. But for me improving the service at the pool/beach would be a small fix to really elevate the experience. Overall, we had a really genuinely fabulous stay and I would not hesitate to recommend the Ritz Carlton Koh Samui to anyone. Thank you again to all the staff and to the new hotel GM, who I feel has a great vision to bring the place to the next level!

Just realised I forgot to leave a review from last winter. Oops. This hotel is great. Although spread out over a large area, it made for nice little (~7 mins or so) walks from our room to the restaurants or beach. You can always get a shuttle. Loved the design (it’s modern 4S, not a stuffy old one), the beach staff were impeccable, good and drinks great. Loved the little private beach. And on checkout having eaten and drunk tons all week I genuinely thought they got my bill wrong by a (USD or GBP) decimal point but they hadn’t. So it’s also great value. We’ll definitely go back, and we really prefer Koh Samui to say Phuket vibes.