W Retreat Koh Samui

On our recent stay at W my husband and I were very impressed with the facilities. The staff were more than helpful and friendly. Always happy to share a joke. Food was plentiful with a great range to choose from. Would be happy to stay there again.

Just got back from 8days at W Koh Samui.. we stayed in a beachfront villa which was definitely worth the extra as you have your own private beach area with funky beanbag bed plus private pool with day bed plus sun beds, massive room, fabulous outdoor shower as well as indoor one, this room certainly has everything you could want! The staff here are absolutely fantastic, they are so polite and could not do enough for us, special mention to the ones that looked after us ... immediately we got there and during our whole stay we were so looked after by ‘Big’ he told us everyone has a nickname! Anything we wanted or asked him he got it sorted straight away, thanks Big ! Also our lovely Minie who looked after us everyday at the ‘Kitchen table’ you are such a beautiful lady we enjoyed chatting to you everyday..thanks for the bubbles top ups!! We have stayed at W Bali and W Maldives aswell and I must say each one has the best staff I’ve found at any hotel, they all seem to absolutely love their job which makes your stay so wonderful The only downside is that W Koh Samui looks a bit tired,but we were told that they have started on some of the rooms and working through hotel.. and although Sip beach bar is good for a sunset drink it has no atmosphere and definitely in need of a re-vamp The woo bar is fantastic and the view awesome and so great that the pods in the water are reserved for resort guests only which makes it always possible to get one Overall love W 💖

Just back from a stay at W Hotel Koh Samui. This was our 4th visit to Koh Samui but the first at W Hotel. What an experience! From the time of our arrival until departure we were pampered and spoilt by the staff and the amenities. 'Whatever Whenever' is their motto and they certainly live up to it. The food is wonderful in all three outlets the only complaint being that the serves are so big that we left each meal ready to explode. Breakfast was a joy with a selection to suit every palette and nationality. The staff down at Sip (the beach bar) were great. No sooner had we arrived on the beach than they had brought towels and icy cold water bottles and they, like all the other staff, virtually kill you with kindness. The Spa was great and we used our 6 half hour massages spread over our stay. Every night it was off to Woo bar for our 2 free drinks and then more before dinner. A special mention about Renaldo the DJ...keep the good music coming!! Don't expect to go to W Hotel and be able to just walk out onto the street and find markets etc., it's somewhat isolated however they have a courtesy bus to Chaweng 3 times a day (morning, afternoon and night). Our villa with it's own pool was great complimented by up market toiletries etc. WiFi was quicker that we have it at home in Australia. If there was a downside it's this. Sometimes the staff can get a little over enthusiastic (particularly in 'The Kitchen Table') and spend more time than is necessary talking to you. It can spoil what you may want to be an intimate night out with your partner. But it's no big deal. Would we go again?? Tomorrow!!

What makes this hotel is the staff, staff were super friendly, had a sense of humor and went out of their way to help. The hotel facilities, bar and restaurant were all excellent. Breakfast had a great choice and dinner at Namu also fantastic, would definitely eat there again. The bar has great cocktails, views and music. The golf carts are there in super quick time to take you anywhere. The property is on a steep hill, but we didn't find this an issue We had an oceanview villa, the view is very nice, the rooms do need a facelift though, they are worn and look a little tired, we did notice some of them being done up. The room layout though is very good, bathroom is great.

Have to say I cannot fault this resort. Our villa was absolutely stunning, right down to the fitout of the room, the view, the amenities in the room, replenished twice daily, staff were amazing and the meals were exceptional. Starting with breakfast which had every type of food imaginable for breakfast and all freshly cooked. Start off with a champagne or a Bloody Mary, great start to the day. They even have a teddy bear on the bed that is dressed at turndown into his smoking jacket. Loved it and will go back.