W Retreat Koh Samui

Just came back from a simply amazing stay at W Retreat Koh Samui, it has everything you need, Whatever/Whenever and delivered the brand promise. The service provided from arrival (special mention to Joy) to dining at Namu, The Kitchen Table and throughout our stay was fantastic and just a call away, especially the Concierge team who is ever ready to greet us with a smile and send us to wherever we need to be. Check out the Sweet Spot which was just a few steps from our Jungle Oasis Villa with sweet treats for guests. Love the ambience and visuals of the lobby and the WOOBAR where the skies seem infinite complete with curated chill music. Both the villa pool and main infinity pool were lovely for a swim, we brought our own floats and the hotel kindly offered to pump them up for us so that we can spend more time to enjoy our stay. The rainbow unicorn and smaller-sized pink flamingo are also available at the main pool for that Instagram-worthy picture. We did not plan anything ahead of time, but the W team has been fabulous in noting all my flight details, prior preferences and requests (thanks to the Reservations team and W Insider, Zita). We booked the Koh Tao and Koh Nang Yuan island snorkelling day tour at the hotel which was recommended to us by lovely Dah from the tour company and the tour became our trip's highlight with up-close encounters with a myriad of marine life. Shuttle service to Chaweng is available, with flexibility to drop us off at the Fisherman's Village. We had everything we needed for a fuss-free and memorable retreat indeed. Thank you!

Obviously the resort is amazing. The rooms, the public areas the restaurants but what was beyond expectations is the people and the service which was remarkable. Above and beyond any normal standard. We came in with 3 young kids and needed plenty of help during our stay and not only we got everything we asked for but we also got everything gladly and with a smile. from the hostess in the restaurant, to the housekeeper, everyone wanted to help and to go above and beyond to make our stay perfect. And they did.

The rooms asr very well equipped , there was not one item that I needed while there. The rooms are large as are the bathrooms ,the beds are super comfortable. I think the best thing is the attitude of the staff. Friendly and efficient.

First time here with family and even with kids, staff here, K.Nong was super friendly & provide superb service mind to us :) and sure that we will come again!!! All dessert that we ordered also great taste with free tumyum popcorn. Nice view & great weather even it was a low season :) Very impress from us, Thai family!!!

October is the off season in Thailand, which means you can get some overcast or rainy days. But the rain never stays long, it's still really warm and it means that the resorts aren't as busy. Which we love! It meant that everyday we were able to get prime position on the sun lounges on the resorts private beach, we had the gym to ourselves most mornings and it was easy to book massages and dinners. The W really has thought of everything, and it is such a relaxing and luxurious stay. The rooms are beautifully decorated, the private pool is big enough to swim around and there is a sun bed on the deck (so plenty of space) - you don't really have to leave your room. There are great toiletries, lots of bottled water and free ice creams that all just add to the luxury of the stay. We stayed using a Luxury Escapes package, which was great value. For an extra charge we upgraded our massages to 1hr instead of 30mins, which was perfect. We saved the dinner at Namu for our last night, and it was well worth the wait. Delicious and beautifully presented on the plate! The only downside of the Luxury Escapes package is that the dinners at The Kitchen Table have a much more limited menu than other guests have to choose from. So it's worth swapping some of the package dinners for lunch down at The Grill Bar to give you some more variety. The breakfast buffet is fantastic - with slightly different options each morning. The challenge is not eating donuts for breakfast because they look amazing! The staff at the resort are incredible and really do their best to make sure you're looked after during your stay. They are even pretty impressive at remembering your favourite things to order when they see you each day. A big thank you Tad and Kampoo down at Sip Bar who looked after us every afternoon, and even organised a special cocktail for us on our wedding anniversary. For our wedding anniversary we organised an in room seafood BBQ - the team made sure it was a really special occasion. Definitely something we will remember! It's definitely a lifestyle that's hard to leave behind. We loved it, and we're already on the W website looking at where we could go on our next holiday �😊