The Mauna Lani Bay Hotel & Bungalows

Fantastic experience at the ML in spite of weather issues - it rained 3 days and the ML still made it a great experience! They offered free mai tai and multiple other classes. They also comped us a round of golf as well - unheard of! They absolutely went out of their way to try and create fun when the weather wasn't cooperative. Overall, it was a phenomenal experience, and we hope to return in 6 months.

We had a phenomenal visit at the Mauna Lei. It delivers a highly personal customer experience from start to finish. We had unique circumstances as we were hear during the "kona lo" storm - i.e., the weather was terrible. I'm glad we were staying at the Auberge as we were still able to have a wonderful family experience. TL;DR: we visited three islands and this was still a highlight for our kids despite the weather cancelling a lot of our itinerary (no fishing, no tennis, no volcanoes). Several highlights: - Small Resort Feel. We came from the Grand Wailea in Maui, which is a very nice resort, but also very large. The Mauna Lani felt intimate and easy to experience all the amenities. - Exceptional Quality and Finish. Everything here is beautiful. The resort aesthetic is contemporary Hawaiian. Pool, beach, and patio seating is comfortable. Grounds are exceptionally maintained. The gym is incredibly well stocked. Even the trash cans are built into the ground to maximize the natural environment. - Programming and Activities. This made the difference given the weather. They had daily programming which we took advantage of with the kids - e.g., Hawaiian checkers, fish pond tour, nature walk, custom hat making, weaving. Ethan did a great job with our kids - very knowledgable and patient. They also had available lawn games which gave our kids a chance to run around and enjoy during breaks in the weather. They also comped a few of the adult activities ( Mai Tai Bartending, Wine Tasting) given the weather which we appreciated. - Staff. As you'd expect at Auberge you get a highly personalized feel. We were recognized by name quickly by several team members. Exceptional customer experience during even the briefest interactions. Beach and pool staff take care to maintain the areas, even replacing the bean bags after each guests use. Very well done. - Property Amenities. Top notch across the board. Beautiful pool. Attractive beach areas (bring water shoes for stones). Well stocked market for grab and go food, bevs, and small items. We enjoyed the restaurants (with kids). Multiple fish ponds on site or adjacent. -Bar / drinks: The "Trader Vic's" / OG Mai Tai is authentic and delicious. The bar at the Canoe House offers great ocean front views and is a must-visit. We met the GM Pete on a few occasions and were very impressed. He even helped load our bags as we were leaving. Very well run resort under his leadership. We will definitely return.

Spectacular resort. Everything was truly 5 star. The best staff ever. It truly was everything I had hoped for. This resort is truly special

Mauna Lani, Auberge Collection is the nicest, most friendly place I've ever stayed at while vacationing. That's saying a lot since I've traveled many places throughout the world. The staff really appears to love their jobs, which is translated directly into providing an excellent experience for their guests. The location and accommodations are beautiful. Food wonderful. Amenities many and varied. Such a nice, nice, nice place!!

Our stay was beyond exceptional. The food was incredible, and we felt right at home throughout our stay. We are looking forward to returning as old friends. The staff that lead each on-property experience was an expert in their craft, passionate, knowledgeable, approachable and engaging. The complimentary activities added due to the weather and the pro-active engagement of the concierge lounge was much appreciated. There were always chairs available at the pool and beach, and the hot tub was always hot.