The Mauna Lani Bay Hotel & Bungalows

Our family had one of our favorite Hawaii vacations at Mauna Lani. From the moment we arrived, the service was exceptional. We were warmly welcomed, escorted to our room, and felt genuinely cared for throughout our stay. The resort itself is beautiful, with spacious accommodations, gorgeous grounds, and excellent dining. CanoeHouse was outstanding, and we also loved Surf Shack and the in-room dining. One of the biggest surprises was how many activities were included with the resort fee. We played tennis, pickleball, stand up paddleboarding, snorkeling, and the Wiki Wiki golf course, all of which added so much value to our stay. Our kids especially loved the pools and beach, making this a fantastic resort for families. A special thank you to Miho, who went above and beyond to make our stay memorable. Her warmth, professionalism, and genuine hospitality truly set the tone for an exceptional experience. We left already looking forward to our next visit. If you're considering a stay on the Big Island, I would highly recommend Mauna Lani.

Simply amazing resort. Service, atmosphere, food, drinks, tennis, golf...everything was amazing and such a relaxing place.

Beautiful resort with friendly staff! We enjoyed the special touches like the lei greeting, pog , and cold towel upon arrival. It was our anniversary and we had chocolate dipped strawberries that greeted us in our room. Enjoyed the beach and seeing a sea turtle in its natural habitat. The food at Canoehouse and HaLani were delicious and was delicious, but it was nice to be able to walk to Foodland too. We will return!

The hotel has a great ambiance, and the staff I interacted with were friendly and helpful. Unfortunately, those positives were overshadowed by two serious issues that made this stay very disappointing. First, there was a cockroach in the bathroom. For a hotel at this price point and star rating, basic cleanliness should not be an issue. Second, the hotel’s handling of planned maintenance was unacceptable. The hotel was installing solar panels on the roof and required all guests on the 6th floor to vacate their rooms from 9:00 AM to 2:00 PM. This was clearly a planned project, yet guests were only notified one day in advance. We were checking out that day and had planned to pack in the morning, so being told we could not use our room during those hours created a major inconvenience. The option to temporarily move to another room was only offered after we specifically asked. This wasn’t an emergency repair—it was scheduled work. Management had plenty of opportunities to handle it better: notify guests before arrival, disclose it at check-in, or simply stop selling rooms on the affected floor for that day. Instead, the burden was placed on paying guests to adjust their plans at the last minute. While the front-line staff did their best, the lack of planning and communication from management fell far below what I would expect from a 4-star hotel.

One of my favorites. This hotel is the perfect setup for kids and parents. From the daily schedule of activities, bike rental, kids club, open space next to bar and restaurant for kids to run around, everything is great. They could add one or two more restaurants, but other than that, loved it.