The Mauna Lani Bay Hotel & Bungalows

The Auberge is a beautiful resort with great amenities and fantastic service, but for adults, it has a fatal flaw. This is a family oriented resort with a great activities and a great pool for families. There is an adult pool, but it is unfortunately kept at an uncomfortably cold temperature. The main pool, which is a comfortable temperature, is full of screaming children at all times. The adult pool is serene, but the pool itself is so cold it’s unusable. They’ve installed a cool swim up bar, but it requires a long swim through very cold water to order a drink from the friendly staff. We’ve sat there for multiple days watching people dip their toes in the water and shudder. We’ve made the request from several staff members to turn up the temperature. One said, “None of the pools are heated.” That would make me assume that the children’s urine is keeping the main pool warm. Another said, “The pool is heated to 70 degrees.” Hmmm? Another said, “I wish I could jump into a cold pool after how hard I work.” There was one helpful employee, I believe her name was Kelli, said she would talk to engineering, but it would take a day or so to get the pool heated. The next day, we decided to visit our friends staying at the Four Seasons, and we enjoyed their warm adult pool and swim up bar. When we returned, the pool was still ice cold. We watched many guests complain with no response. Eventually someone came out with a thermometer, and told us the pool was adequately warm. Looking at the empty pool and swim up bar not selling drinks, it was obvious the pool was not adequately warm. Many, many guests were obviously dissatisfied, but at no time did a manager come out. This is otherwise a great hotel, but I probably would not stay here again became the pool is ice cold.

I've been a guest of Mauna Lani since the 1980s. The overall hotel experience is pretty dated, but the Auberge renovation and services are excellent. Great beach, great pool, and hopefully soon they will bring back on-resort Scuba - which apparently is under lease re-negotiation but has been for some time. This is a resort to return to every year - not only for the great facilities and staff, but overall good quality of polite guests who are aren't too demanding or annoying but overall respectful and good neighbors.

Amazing stay at the Mauna Lani Resort. Loved the bay/beach front. The service was excellent! The room was kept clean always and had high quality decor and products. Everyone was helpful and welcoming. There were not too many people in mid-November which we absolutely loved. We had the hot tub all to ourselves in the evening. The beachside chairs and umbrellas plus the service was great. It was super relaxing to hang out. The snorkeling is better at the Beach Club and a shuttle takes you over to that beach. We enjoyed daily breakfast at Juice 101 down the road at the shopping center.

The staff at Mauna Lani is extremely friendly, knowledgeable and helpful. The dining experience at the Canoe House is exceptional. I highly recommend Mauna Lani to family members and friends for its welcoming atmosphere and outstanding service.

Beautiful resort right on the beach. Very relaxed vibe. Staff extremely friendly and welcoming. Plenty of dining options.