This is such an amazing historical property and at Christmas time is is magical with all the lights and when it snows, even more so! Yes it is a 5 ⭐️, 5💎....but they still seem to impress me. From chocolates in your room at check in, to chocolate at evening turn down service. I travel with a little crochet mouse - when I returns to my room, they even had it's robe n slippers in a little American Club tray. ❤. We came for a holiday party and I'll definitely return in the future.

This was our second visit to American Club. I really enjoy staying here. Service is excellent all around. Our room was pricey but felt high value for what we got in space and amenities. We arrived before check-in and enjoyed a group lunch at restaurant at the Woodlake Shops. We also were accommodated to play golf indoors there as well - very cool experience with excellent service and bar. My only disappointment was not getting a late checkout upon that request. Our dinner at Horse & Plow was very good and we enjoyed catching up with our friends in the Library bar. Room aesthetics are excellent and high quality. Breakfast in the Wisconsin Room was very good. My wife and I also had spa treatments on Saturday at the Waters Spa - all very excellent and service top-notch. Highly recommended!

Spa staff called security to have us removed for having a cell phone on silent mode with no other patrons in the spa at that time. Unbelievable - stay far away from this place. At $600 + why would you expect to be treated this way. We booked a reservation at the Carriage house at the American Club in Kohler Wi for the night of Dec 13, 2023. We checked in and used the spa until our room was ready. Around 7:30pm that night we went to use the Spa and while on silent mode with no other patrons in the spa at that time we had our phones with us. Again, there were no other patrons in the spa at the time and our phones were always on silent mode. We were then harassed by multiple staff to tell us that they had a new policy in place and no electronics were allowed at the spa. We informed the staff that we needed to be in contact with others for health concerns and that if any guests in the spa complained we would leave. We also informed the staff that at no time when we booked the reservation, or on arrival at check in, or at check in at the spa or any posted signs or at any time were we ever informed of this change in policy. The Spa Staff decided to call security and have my wife and I removed from the Spa. The manager of the American Club intervened as the 2 security guards stood by and told us that she agreed this was a mistake that the policy was new and the staff was not trained yet. While there are many reasons guests may need to be accessible on their phones (if put in silent mode so as not to disturb others). I understand that Kohler and the American club are free to make any policy they chose. What I can not understand is why they would not tell their guest beforehand and before they take their money to stay there. We believe we should be compensated for the time and expense to travel to the American Club for their failure to inform us of this change in policy. While we will not be returning to the American Club due this foolish policy and the way they felt the need to call security, they should at least inform guests before they make a reservation to stay.

I am a Los Angeles based interior designer and was invited by the Kohler Company and Ferguson's Showrooms to visit Kohler HQ for three days and it was an absolutely amazing experience. From the moment of our arrival we experienced top tier service all around. The king room I was given was great and comfortable with a fully outfitted Kohler bathroom. The spa was just what I needed including the 50 min full body massage. The restaurants were all top notch and would visit again in a heartbeat. Touring the Kohler showroom and factory was just the icing on the cake. I highly recommend staying at the American Club and visiting Kohler, WI!!!

Sure this is a nice place (perhaps one of the nicest hotels in the U.S.) but what makes this special is the over the top service by the well trained and dedicated staff. Not just friendly, but very good at their jobs - and responsive. Follow-up / follow-through like nowhere we've ever seen.