The Ritz-Carlton, Kuala Lumpur

5pm arrival used the club entrance at check in. Booked 2 club rooms for 3-night stay, from start entire staff is enthusiastic and eager to help. We received two large club rooms on same high floor, rooms spotless two times per day housekeeping with full turn down in evening. Club lounge is over the top, food presentations great with plenty of variety plus club staff very competent. Marriott platinum gave us option to have breakfast at main hotel buffet for no extra charge, the restaurant must be one of the largest in RC chain and buffet is a memorable feast. Plenty to do nearby, you can walk the entire way indoors to Petronis tower from Pavillion shopping center next door and there is no shortage of restaurants. I asked front desk at club for recommendations on sending laundry out, they recommended Hello Laundry it’s less than 5 min walk from hotel with same day wash and fold at super low prices. Pool is nice too, wife and daughter both used spa for treatments, staff excellent and prices again extremely reasonable. I highly recommend booking the club level room, it runs flawlessly and you won’t be disappointed.

It’s our first stay in Ritz and of course lots of expectations after hearing so much about the service and how immaculate the place is. To summarise - it is underwhelming and we won’t be back I I wil

I don’t understand why the Marriott group categorizes this hotel as a Ritz-Carlton. You can stretch the definition of “luxury,” but this place is anything but a RC level. The rooms are old and outdated. The TV screens in the bedrooms look like they’re from the year 2000, with pixels so bad it’s hard to watch anything. We stayed in a two-bedroom suite that smelled musty, with old furniture and dirty carpets—none of which you’d expect from a Ritz-Carlton, which should be Marriott’s premium brand. At the pool, even simple dishes like chicken nuggets or French fries took 45 minutes to prepare. Check-in was equally poor: no proper greeting from front desk staff—no “hello” or “welcome to our hotel.” They just demanded our passports immediately, even though there was no queue. I don’t get this behavior. Overall, the hotel isn’t up to standard. It needs real changes in management and major upgrades.

My partner and I recently travelled from London to Kuala Lumpur ahead of island hopping to Koh Lipe and Langkawi. Staying at the Ritz Carlton in KL was the prefect start to our trip providing us with luxury accommodation in the heart of Bukit Bintang. Unfortunately my partner was unwell for a couple of days during our visit and I felt safe and comfortable venturing out solo exploring such places as the KLCC where the Petronas towers are situated and the Eco park canopy walk. The hotel is connected to the shopping mall perfect for keeping in the cool during the hottest times of the day! The location is great for visiting all the greats Kuala Lumpur has to offer either by foot or metro. The staff at The Ritz Carlton were incredibly helpful and efficient and the breakfast was delicious. I highly recommend this hotel! ⭐ ⭐ ⭐⭐⭐

Masu assisted us during our stay and made our first visit to Malaysia very enjoyable. We will be back! The hotel is pristine and staffed adequately.