The Ritz-Carlton, Kuala Lumpur

Thank you Masum B for the warm welcome and asssisting me and my wife when we arrived.😊

I had an outstanding experience during my whole entire stay as a returning consumer at the Ritz Carlton Kuala Lumpur. Their entire leadership took the time to meet with me including their General Manager, Director of Rooms, Director of Sales, and their Club Lounge manager. As a platinum guest, your loyalty definitely matters to them and they know how to assign you a nice suite upgrade routinely. They are happy to connect you with familiar leaders on every visit and treat you like family. I would definitely recommend staying here if you like a peaceful and sophisticated atmosphere. They do focus a lot on the environmental safety for those consumers who focus on that and change the bed sheets every two days unless a guest request it to be done daily. I had no concerns during my stay.

Kudos to the amazing staff at The Ritz-Carlton!

Headed here for 2 nights at the 3-bedroom suite with 2 other friends. The suite was massive, with a big dining area, study, kitchen, living room, one master room and two other bedrooms. Each room had an ensuite, with the master room having a large bathtub. I think it can take up to 6-8 people. The location is amazing as the Grab vehicle need not head into the crowded Bukit Bintang Main Street but instead go by the back street near Dorsett. Check-in, concierge and lobby staff were always welcoming and nice; breakfast at level 1 was average compared to many other KL hotels. However, given that it was only for two days, it was still good. Overall, good place to be at for a short trip.

I debated rating this hotel as "excellent" as there are some superlative features. The Lobby is great, there are many eating options, the location is great, the staff is excellent, and the rooms are grand. Breakfast was expensive, but it is one of the best buffets that I've seen. Why 4.5? The room felt like an old design, my room at the end of a corridor next to the stairs was too noisy, and the room service laksa is terrible.