The Ritz-Carlton, Kuala Lumpur

Ritz Carlton KL is located in Bukit Bintang. So a great location. The building is showing signs of its age. The rooms and furnishings are what you expect in a Ritz Carlton. The Lounge is nice and offers decent. BUT it was so cold there that even after Shirt is not enough. So risk of getting a cold is high. Breakfast was an issue. The offer is good. But the Hygiene and quality of Service didn’t meet Ritz Carlton expectations. Food fell from one Station to the floor and they just put it back to the Station and then on peoples plates... I was quiet shocked. The egg Station forgot my order but that was no big thing. The dining area is noisy. Of course there are lots of people. But you could have smaller and more quiet rooms in a Ritz Carlton.

Wonderful visit, the Club Level was excellent. Thanks, Masum for exceptional service. He was extremely attentive. Knew our next request before we asked. You made us laugh and smile. Housekeeping on floor 9 was also extremely good. Recognising our needs and preparing our room superbly.

One of Worst Internet Speed i have experience & Secondly Hotels Room are too Old they need Refurburished I do not know how come Marriott gave Status of Ritz Carlton

Such an amazing hotel in a perfect location. What makes this experience wonderful is the staff at the hotel they really couldn’t do enough for you, it really is five star!!! We stayed in a club lounge suite where the staff are out of this world and a big shout out to one of the best members of staff Masson. (Please give him a big Christmas bonus ) He was absolutely amazing and nothing was too much trouble for him so polite and very professional and friendly at the same time. It’s the reason why we would come back and stay at this hotel again. I would absolutely recommend staying here if you ever get the chance and you are stopping in Kuala Lumpur. 10/10

I would highly recommend staying here if you're visiting KL. We stayed in a 2 bedroom apartment which was huge with 2 full bathrooms plus 2 toilets. The rooms were spotless with lots of amenities and helpful touches like large unlimited filtered water. The staff were friendly and welcoming and greeted us by name when we returned to the hotel. The breakfasts were amazing and we would get up early to make sure we had time to eat all the lovely food! Great location across from Pavilion and walking distance to Jalan Alor. We ended up staying a night in Mandarin Oriental the following week and that was nowhere near as good as the Ritz Carlton