The Ritz-Carlton, Kuala Lumpur

This was our 3rd stay. It was our first with the new renovated room. The room was very homey & elegant at the same time. However, sadly the room cleanliness is below average. There are still dust at the corners of the hooks where they hang the bathrobe & sides of the windows. They didn't even change out bathmat which was wet. We also find it inconvenient that every time we had to go back to our room from the lobby we had to walk across the restaurants (the library & patisserie) at level 1. Apart from that, the breakfast spread was good with the varieties.

I was refused entry into the hotel. It was truly an odd experience for the security to check for control's permission through their comms. I had arrived via an uber and I was decently dressed for afternoon tea. I also did emphasise that I have made a reservation. Security then apologise by saying that there are a lot of snatch thieves in the area. But... I'm only a girl of average build and I did not fashion a motorcycle helmet. After I receive my clearance, my friend and I went to the lobby lounge. They wanted to place us at the worst possible seating. This is the circular sofa that is seen in most reviews, there is no sense of privacy and personal space in this area. It is also in close proximity to the walkway, with high level of foot traffic and poor acoustic insulation. It was made worst with the playing of musical instruments that the space was not intended for. They didn't had to do this. They had a lot of good tables available. I was also there by 3:15, the "tardiness" of 15 minutes was due to their security. The service I received was also poor and highly judgemental. Social standing and status is incredibly significant here. I was given curt replies when I ask for tea refills. When I wanted to make payment, they have not updated their payment terminal. I had to walk to the end of the lounge to insert my pin. The experience was akin to being escorted to make payment and ensure that I do not escape. But really, why did they have to do that. It is really discriminating.

I booked the two-room suite in June for my birthday celebration with close friends and family. Amazing stay I must say. I have been to many KL 5star city hotel but non can beat the service Ritz-Carlton offers! They also had surprise birthday cake a little deco in my room on the day of my birthday while I was away. I came back and definitely was surprised. I really appreciate it so much and did not expect it because I did not tell them during check in that it was my birthday or neither did my partner. Thank you again and again Ritz-Carlton. :)

Ritz-Carlton KL is an exceptional hotel with exceptional facilities, service and staff. I'd like to express my sincere gratitude for the hospitality, professionalism and attention to detail to Shafiq, Jennifer, Nay Tun and many others from the morning and evening staff whose names escape me at this time. All the pomp and grandeur of the hotel would be for naught if not for the people who work there.

Visited Kuala Lumpur for some times and this time decided to give it a try for The Ritz-Carlton Kuala Lumpur, and I loved it! The location itself already fantastic, just right in the city center by walking distance to the Pavilion (very nice crossing bridge directly to the Starhill Gallery), Bukit Bintang Walk, and many more..but still nicely hidden from the big main roads - did not hear noises from the traffic outside, so exclusive. The spacious room, marvelous white marble bathroom with TV just in front of the bathtub, and their Housekeeping nicely added sufficient bathroom amenities during our stay. Went to their gym several times as it is a very nice equipped one. Two pools available which the upper one is perfect for relaxing. Sad I did not have the chance to try their spa. The chocolates and brownies provided every turn-down service, delicious! Gave a try to their Club level room and accessed their club lounge, nice ambiance and service, so I could tried both breakfast at their main restaurant and their club lounge. Could see many guests coming for their afternoon tea, will try it on my next visit!