The Ritz-Carlton, Kuala Lumpur

Revisited this staple in Kuala Lumpur after several years; it had undergone some renovation and refurbishment to refresh. The hotel is well maintained and the new standards are commensurate with expectations for this brand. I chose to revisit because of its location in the city and proximity to the Starhill and Pavilion malls with their offerings of restaurants and shops. Arrival and check-in were handled very professionally and warmly - front staff paid great attention to detail and provided good customer service; they are wonderful ambassadors for the establishment. Assigned room required a bit of a hike to the elevators that are located in the original building (check-in is now in what were for the expansive suites) but they did offer to show me (that I declined because of my familiarity with this hotel). Assigned room was of good size and adorned with furnishings that are reflective of the brand - everything looked great. Layout of the bedroom and bathroom were excellent and generous in size. Everything functioned as expected, re: wifi, lighting, temperature control, electrical outlets (plentiful) and TV (but limited channels). Bed was on the "firmer" side but the shower provided good water pressure that I enjoyed. Partook a massage session at the Spa Village; service rendered was mediocre but the facilities are well maintained - and still looks good. Had the opportunity to have breakfast (included) - restaurant offered a good variety of western and local fare but arguably less thanin other establishments I had visited, e.g., St.Regis in KL. Overall, a very comfortable stay that met my expectations.

I stayed for 2 nights in May 2025 in an Executive Deluxe King room Pros: -Spacious room. -Location is central. Very close to Pavilion mall and other shopping malls like The Exchange TRX, Lot10 etc. -Comfortable bed and good comfortable pillows. No neck pain. -Black out curtains are very good. -Shower is great with lots of hot water and pressure. It's also separated from the toilet. -Wifi was good. -Afternoon turn down service every day. -Bathroom lights are nice and bright and the room lights are a bit dimmer but i think i actually prefer that setup. -Hotel has a sauna, steam room and jacuzzi open until 9pm. Cons: -Swimming pool closes early at 7pm and is quite small in size on level 4. -The elevators were quite far from the check-in desk. -TV channel choices are limited. -I didn't particularly love the shower gel they provide, not gentle enough but it's ok. -Biggest disappointment was the breakfast quality. While the lady who takes your order for the tea or coffee was great, the food was just a little bit meh or mediocre. The rice porridge is mashed up like baby food, the chicken nugget balls were very salty, the noodle soup was salty and tasted strange etc. I don't think it is up to Ritz-Carlton standards to be honest and i've been to the one in Singapore and Melbourne. The Ritz Carlton Singapore had better breakfast choices and the quality was much better. Hopefully they can get chefs who can provide the quality you would expect from this standard of hotel. Overall rating: 8.8/10 or 4.4/5

Amazing stay, with exceptional treatment from all staff at breakfast and at reception and the welcoming staff at the doors. So smiley, happy and welcoming. Nilufar and Tarikul at breakfast especially gave us one to one care and looked after us so well- Really appreciated. They both were so sincere, dedicated and gave personalised care. Thank you Tarikul for making me one of your special fruit smoothies, delicious The staff at the Ritz are incredible! From the big family from London UK

Nilufa at the breakfast section is quite resourceful. She is the reason why I took almost double the intake I usually do in breakfast. She also made me desi tea which is rare here 🤍🤍 The hotel itself has its own pros and cons. Last time I stayed here was back in 2022. Service wise it decayed a little bit.

My wife and I booked a Club Executive Deluxe King room for 5 nights in April. From the moment we arrived to the minute we left, we were absolutely delighted with the hotel and service. On arrival (the executive rooms have a completely different entrance and foyer), we were greeted by Vadivelu (I may have spelt his name wrong so apologies), at reception who checked us in very promptly. Our luggage was taken to our room with a quiet and discreet efficiency without the need for the awkward tipping situation (bags were in our room when we went there). As we had arrived around the time of the lounge opening for drinks, a member of staff (May T), came over to bring us a drink of our choice during the checking in process. It set the tone for the attentiveness of the staff during our stay. The lounge is great value (won’t go into detail as I’ll just be repeating what’s available). The staff are outstanding and in particular the following members really looked after us and were so helpful with information. May T (who makes excellent cocktails, even those not on the list), Cadence and Bahar Uddin who always made sure our glasses were full and we had plenty of food. Genuinely can’t speak highly enough of them. Outstanding service. The room was always immaculate and well serviced. The pool area was immaculate and staff made sure there was always plenty of clean towels. When we went into the main part of the hotel we spoke with some staff there who were really engaging and genuinely enjoyed taking time to have a chat. We can’t say much more about the place. It was fantastic and really wouldn’t want to stay anywhere else if returning to Kuala Lumpur.