Location is great. Service level is standard but as expected. Much better than Park Hyatt considering price vs service level.

I was a bit worried reading some of the reviews but my experience was different. The hotel is not a 5 star and the smell of an old carpet is there the first time you get to your room but after a while it just goes away. Amenities in the room are perfect. Shower and tub are excellent. Pillows are terrible so ask for more pillows if you need additional support. Hotel is close to everything. The bus 206 will take you to Gion and downtown area. It is a 10 minute bus ride from the Kyoto station. There is a subway not too far and a McDonald's for those who like fast American food. There is a cart with coffee and croissant for early risers. We took advantage of it when we started our day at 6:30am.

Outstanding location, all details were perfect. the staff is friendly and professional. the room is phenomenal with every comfort imaginable

Couldn't ask for a better hotel. Simply everything exceeded my expectations. There is a bus stop nearby so that is a convenience for people who will use public transportation.

At over $400 per night, I was disappointed. During check-in, the front desk staff were confused, they had trouble answering simple questions. my room as it turned out was on the lower level, strange since a restaurant and bar were also there. rooms were drab, sink was about a foot lower than standard sink (this wasn't an accessible room), bathroom tiles were apparently replaced with wrong sizes. And you have to step into this large tub for a shower, and the curtain doesn't really properly contain the water. Overall, just a bland place