The Ritz-Carlton, Kyoto

I have stayed at 5 ritz carltons so far, and for a long time, ritz maldives was the top spot for me. I mean, who can challenge their heavenly backdrop and the amazing suites bestowed upon my family during our stay? Well, ritz kyoto certainly did with not just their facinating facility, but much more importantly, their gracious ladies and gentlemen. Prior to arriving, the concierge team worked tirelessly booking us a few michelin starred restaurants, and gave us many great recommendations. I knew this hotel itself is quite special, and booked an onsite art tour and a guided bike tour around gion as some of the complimentary activities Ritz Kyoto offer. Starting at the check in, I loved the sit down, much more personal and relaxed setting. Marin brought me some tea and snacks to start the check in process, then walked me up and introduced me to an upgraded kamogawa view room. Her professionalism, along with her warmth and friendliness, really showcased the soft touch of ritz carlton kyoto. The room is a treat in itself. A very large room by Japanese standard, it featured a full stone bathtub and beautiful washroom, of course accompanied by the highest end toto wash washlet. The sencha served in the room, along with a few different tea snacks, enabled me to sit by the window to unwind from a long shinkansen ride from shigoku earlier that day, while absorbing the serene sense of the kamogawa. Our bike tour started early in the mornign at 6:30. Our host is Gabriel from the Phillipines whom has a tremendous passion for Japan. His knowledge of both the bike and art tours were impeccable. His attentiveness during our bike tour, where he automatically stops for us anticipating good photo spots, and moved my bike for me just to make sure it was convient for me, nonetheless demonstrated ritz carlton's legendary hospitality. I felt he exhibited Japanese's amazing attentiveness to service, and truly appreciated his attention to us as guests. Finally, the breakfast is very well prepared at this Ritz-Carlton. It may not have the biggest number of dishes selection, but between the western and Japanese offerings their quality and taste certainly is top notch. I very much enjoyed their signature eggs benedict which featured a thick slice, but not overly fatty bacon.

We were really looking forward to our stay at the Ritz Carlton Kyoto, but the experience was very disappointing. Having arrived after a wonderful stay at the new Waldorf Astoria Osaka, this hotel did not compare favorably. First and foremost, the service was distant and basically MIA for our two nights there. Unlike all other experiences at our hotels in Japan, the Ritz almost seemed intentional in their lack of attention and coldness from the staff. Even as Bonvoy Platinum Elite members, there was little to no acknowledgment of status, and honestly, no one seemed to care. The rooms and facilities are okay but could use updating at a minimum. Our worst experiences were at breakfast where the staff barely took time to seat you. The wait staff, on both mornings, only showed up to take our order and never checked back to refill coffee or inquire about the meal. On the second day, I also never returned my breakfast and eggs and could not get anyone to stop by our table to ask about the order! This was NOT up to the Ritz Carlton standards, and the team here is in obvious need of training or at least introduced to typical Japanese hospitality customs that prevail at much more affordable properties. Please avoid the Ritz in Kyoto

I've stayed at Ritz-Carlton hotels all over the world, but the one in Kyoto is in a class of its own. It has a charming atmosphere, and the staff's hospitality is incredible. The breakfast was also absolutely delicious, and I really loved the Japanese-style feel.

Our stay at The Ritz-Carlton, Kyoto was absolutely unforgettable. The property itself is stunning — elegant, peaceful, and beautifully designed to reflect the charm of Kyoto. The service was above and beyond, as always with Ritz-Carlton, but what truly made this stay special were a few incredible people who went out of their way to make our visit memorable. Lorenzo checked us in and personally escorted us to our room. He was so warm and welcoming, taking the time to get to know us. To our surprise, he arranged a distillery tour after learning about our interest in whiskey — such a thoughtful and personal touch that we’ll never forget. It was hard saying goodbye to him. We also loved the complimentary cycling tour with Berenise. She was friendly, knowledgeable, and made the experience so much fun that we immediately booked a second tour with her! Every detail of our stay was exceptional. We left feeling completely cared for and already can’t wait to return.

We stayed in a huge and absolutely stunning suite — spacious, elegant, and designed with every comfort in mind. The riverside location is beautiful, service is flawless, and the restaurants are outstanding (especially Mizuki and Pierre Hermé pastries). The spa is also excellent. True luxury that's worth every penny. Highly recommended!