Nestór and Joel are very attentive waiters. They kept our table nice and clean. Ferdinando is an entertaining waiter. I enjoyed our conversation with him and he taught us some Spanish to help us while we were in Mexico. Alejandro is the driver who was very helpful and gave us great information about the city and how to get around. Margarito at the beach was very nice and help us translate with vendors. Sarahi and Janet were always smiling and nice to us when we came to the restaurant.

If you are looking for the best service, friendly staff, helpful staff… this is where you need to be. “Teddy bear” aka Daniel Alvarado was both a great staff member and informative guide to the area. If you want to relax and recuperate this is the place.

Ulises is the guy to have as a server he's fast and very polite! Neri at the beach club knows his drinks and is always there to take care of you! Manuel ( bell boy) will help you with whatever you need he has information on anything fun to do around town. The views are breathtaking and stunning. Top floor bar is a nice place to get a drink and see the views. Overall this was an amazing experience and I will be returning soon!

My wife and I have stayed at this location many times over the years, back when it was Puerto Bahia and now as Grand Matlali (Hills). The villas, (where we stay) have magnificent views over the Bay of Banderas. For the second year in a row we've had another couple join us. Taking the shuttle to the Beach Club we are able to enjoy the sun, beach and cool off rolling in the waves. Other times we've spent the afternoon at the pool and skipped the sand. Either way we've had very attentive excellent service from the all bar & restaurant staff, especially Nashiali at the pool and Margerito at the Beach club or Ulysses in the restaurant. The housekeeping staff is a work in progress. The property had a tough time recovering from Covid, maybe because it's secluded, but being away from all the hustle & bustle is why we like it. The grounds' flowering Bouganvilla add color to the pictureque views. But the resort needed some changes. Thankfully the owner brought in a great new Director of Operations, Jesus C. Jesus is in the process of making changes to improve the experience. He is very visible working with the staff on how he wants things done. The changes are evident and appreciated. We enjoyed our stay and will return.

This resort is nestled in the hills of La Cruz away from the hustle of the busy beach front locations it provides quite and privacy that are truly magical. It is a 10 minute cab ride to a number of locations that are both safe and enjoyable. However the resort did not live up to the beauty of is surroundings. The accommodations were average, the housing keeping services were very poor as the rooms only received making of bed and clean towels. There was no cleaning of any type. The example we can provide of our accommodations is such that upon arrival at our room the smoke detectors were beeping and our toilet was not working at all. We reported it the front desk for service with no response. We eventually had to change rooms. The lack of response was very concerning especially with regards to the smoke detectors which only were powered by battery. The grounds were very well maintained except for the pool areas where tiles were either loose or missing with large voids on the bottom of the pool missing tiles. Please be aware of the all inclusive option as the value is not worth the expense. The cost per person does not warrant the quality of the food and beverages. Our choices were limited after a few days to buffet style only as the sit down dinning option (which had great food) was closed. While open the restaurants on property both buffet style and sit down dinner were staffed properly and the service was excellent. The wait staff of Fernando , Ulises, Sergio, Carly were excellent and extremely friendly as the showed patients attending to our every need. The buffet food was of less than average quality for taste and freshness. There was a dish which was prepared with shrimp that was not shelled at all. Again value for the dollar was simply not there. We did feel very safe on the property and at the ocean front beach club that shuttle service was provided by the resort free of charge. The staff their was again excellent and very well prepared for anything a guest requested.