Estancia La Jolla Hotel & Spa

The same feedback that is listed here was given to the hotel. Assuming a 1-5 star rating, your facility is not 4 star. Facilities at this star rating are expected to have staff that are trained to serve the particular clientele that frequents such facilities. Your staff is amateurish and more suited to a 3 star facility, from your valet to front desk to food service. The only staff who were professional were your groundskeepers. The enthusiasm of staff and whether they are genuine is often an accurate reflection of how a hotel is run and the reflection I saw was bland, superficial, and forced. Food: more suited to a 2 star facility - its quality, attention to detail, and taste reminded me of breakfast buffets at a Staybridge Suite or Hampton Inn. Grounds: lawns were mostly covered with artificial turf, again, not something you see in a 4 star facility. Room: the mattress in my room was more like a Motel 6 mattress with a topper to mask its poor quality; hence, my sleep quality wasn't very good. Spa: I tried to use the sauna and steam room, which cost $65 and was turned away unless I got a service. It was clear that you are prioritizing your higher dollar value clients. Check-in experience: At check-in, we were told checkout is at 11am. When we requested a late checkout, it was only moved to noon and the staff would not budge. In our experience of nearly a decade, a 4pm or 2pm are the norm with The Edit line of hotels. This facility has potential to be very Spanish-style authentic IF a number of changes were made to it. I understand that competitive pressures may entice the management to make choices between quality and cost but that is the challenge. Where there is a will, there is always a way. In my lived experienced, Estancia La Jolla is not worthy of the Edit by Chase line of hotels that it advertises to it highest tier of clients.

Charged me when they told me I got $140 worth of food credits. Parking didn’t accurate handicapped cars . Bathroom smelled like sewer the whole stay.

We took our family to Estancia La Jolla on December 2025 to see the La Jolla area and visit some friends in this area. Estancia Hotel met and exceed my expectation on both the hotel facilities and staff services. The Director of Customer Services, Kai Hope was very helpful on many of our needs and questions. The restaurants hours were a little short since we arrived around 2:40pm and we missed the closing time by 10 minutes but luckily we were able to get some food from the bar. We will be back next time when we are in San Diego area.

Pros: location, close to the black beach and viewing point. Service is quite good and food is enjoyable. I also liked the atmosphere and pet policy of the resort. Cons: the room itself. I got a kingbed garden view room, but the room they gave us is a accessibility one so there's really little sitting space even for two people. Plus the windows cannot be open or closed normally.

Our family of 5 had 2 adjoining rooms for a 3 night stay in December to hike around the area. The hotel was clean and quiet with updated bathrooms and comfortable beds. Our rooms were close to the gym which was great for early morning workouts. I would recommend this hotel.