Estancia La Jolla Hotel & Spa

Stayed here with my family for a couple nights. It’s a beautiful property and the location is great. We ate breakfast at Greenfinch and the food was very good. Madeline was amazing, our waitress the next morning was less knowledgeable about the menu but I think she was in training and was a sweetheart. We had dinner at Mustangs and Burrows one evening which was just ok food and service wise. The valets that assist with luggage were so friendly and gracious. The atmosphere of the property is whimsical and a delight in that regard. I think the property focuses on bringing in a lot of events and meetings. Now onto the major issues with this property and the reason for the low rating. We had room 339 that directly overlooks the pool but doesn’t include a balcony which would have been nice. The air conditioner when it kicks on is very loud. The walls must be very thin because the people in the room next door were up late and you could hear them as if they were in the room with you. Never got a good nights sleep. You will pay over $100 in resort fees and parking per night on top of high room rates which seems exorbitant to me even for San Diego. Here’s the real kicker…when they email me the final folio I was OVER CHARGED $132.48. I emailed Florence Laberge-Chalifoux asking for an explanation and to ensure I was refunded the overcharge. Zero response. I then had to call the next day and was offered the explanation of, “oh it must have been a glitch” with a tepid “we are sorry” that lacked sincerity. First of all, what if I didn’t check the bill? How often does this occur? Why do I have to work this hard to get refunded and how does one trust this property moving forward? Totally unacceptable for a property like this. Do not recommend!

I've been a vendor partner with Estancia for about 4 years now, and I just can't say enough about how great they are! Every corner of the hotel, from the courtyard, to the bar, to the gardens, is more stunning than the next. They prioritize native plants and artists with murals around the property, while still maintaining a prestine appearance. In regards to their annual Agave & Whiskey Festivals, I am a bit biased, but they are a must to attend! Each year has gotten better and better with the experiences that are offered, the decor, the food, and the vendors and brands that make an appearance. What is great about Estancia's team (Lauren especially) is that they take guest and vendor feedback into consideration for continued improvement of the venue and the events. Couldn't recommend more! Definitely visit while you're in San Diego, or make a special trip if you're a local for one of their events!

AMAAZING birthday experience!! Highly recommend for celebrations and a little splurge. I only stayed in the hotel and the balcony, I did not go in the pool or the spa but those seemed nice too! During your stay, I recommend trying out the different cafe and restaurants there! It’s all very convenient located.

Absolutely fantastic experience always at Estancia. Service is wonderful at the property and in all the dining areas. Madeline was a terrific server a breakfast. Truly a lovely experience!

Convenient location, helpful and friendly staff; hotel was clean and our rooms were very comfortable. We didn't have an opportunity to eat at the restaurants but the cafe was delicious. We will definitely stay at the Estancia La Jolla again!