Estancia La Jolla Hotel & Spa

The room, facilities, and check-in experience were all excellent, and the staff was genuinely welcoming. The provided water bottles and fill-up stations around the property were also a nice accommodation. The room was clean, the halls had a welcoming fragrance, and the property was quiet. Room service was quick, and the in-room dining food quality was great — those were real highlights. Unfortunately, the experience took a downward turn after check-in. The Greenfinch bar was a disappointment — a $28 Old Fashioned made with a basic $25 bottle of rye, and disappointing flavor, left me feeling the pricing was grossly disconnected from the quality being offered. The most frustrating part of our stay, however, was the billing. Our final folio had two separate charges for our single breakfast, and the tip amounts were higher than what we recalled authorizing, which raises a serious concern about whether amounts were adjusted after the fact. Beyond the discrepancies themselves, the folio lacked meaningful transparency about how hotel credits and breakfast credits were applied, making it frustratingly difficult to verify the final charges. It was less about the money and more about poor transparency. Resolving this required 4+ phone calls, and even after all of that, we never received a folio that clearly and accurately reflected each charge and credit line by line. This level of opacity is either a systemic billing issue or, at worst, an intentional one — and I'd encourage the GM to treat this as a priority. An overhaul of how billing clarity and accuracy are presented to guests seems warranted. A full refund was ultimately offered, unprompted, after we departed, which I appreciate as a genuine gesture of goodwill—but it was not requested. But that goodwill couldn't fully offset the time spent trying to accurately resolve what was actually due for something that is very basic and straightforward. Show me the charges, apply the credits, and make it clear. As it stands, I wouldn't recommend this hotel to friends or colleagues due to these 2 negative experiences, despite the hotel having good bones for a great stay.

Our stay at the Estancia was absolutely wonderful! My cousin and I came here when we were little with our grandma and distinctly remember having cookies and milk delivered to our room. It was such a special childhood memory! My cousin is getting married next week and as a celebration we booked a weekend. Stay at the Estancia to relive a childhood memory. I happen to mention this sweet memory when I booked our stay. when we arrived at the Estancia, the concierge had gone above and beyond to have fresh chocolate chip cookies and two glasses of cold milk, waitingfor us with a handwritten note from their team. We had a lovely time at the spa and a wonderful room. Truly, just as delightful as we remembered, and will absolutely be coming back for many years to come. So thankful to Jack and the entire team at the Estancia La Jolla

Beautiful hotel grounds and decor. It was lovely sitting by fireplaces and firepits outside during the winter. We had delicious cocktails and food at Mustangs and Burros and by the pool. Every staff member was professional and helpful. They made extra efforts to make my husband's birthday even more special.

Lovely, quiet, and relaxing trip! We came during some rare terrible weather, and had to cancel all of our outdoor plans for the day. This forced us to arrive early and the front desk was so lovely and accommodating. They graciously allowed us early check-in and quickly got us into our room to dry off. Our room was incredibly clean, the staff were all wonderful, and the heated pool was a nice treat in the evening.

I stayed with my boyfriend and we had an absolutely amazing time! Thank you so much for your outstanding service. Adam was wonderful and made sure everything went well. Mia and Jack from the front desk have been absolutely amazing throughout our entire stay. Huge shoutout to all of them for being so accommodating and having excellent communication skills. They were super awesome! Location is solid, rooms were so clean and well kept, and the atmosphere overall was extremely pleasant. I look forward to our next stay. Thank you again for everything!